Cuyahoga Community College
Request for Information
Institution Name
Institution Type
Project Name
Project Lead
Date Requested
Information Requested by Date
Cuyahoga Community College
Two-year, public
Enrollment Communication Software
Angela Johnson
Institution Information
Cuyahoga Community College is a two-year, public college. The college has four main
campuses located across Cuyahoga County in Northeastern Ohio. Additionally, the college
has several sites including one in Medina County. Each campus has its own enrollment
team with dotted-line reporting to a central, district office.
Current Software
Signal Vine
Two-way texting to applied and registered students
Recruit
Application for admission and CRM for prospective students
AI/Chatbot
We have some AI usable (if programmed) via Signal Vine. We use [24]7.ai for our Ask Tri-C
program for question/answer responses in a platform. It’s not a chatbot. It’s an FAQ that
can provide reports, frequency of questions, and questions we do not have to be built but
will need to add/change based on user experiences.
Live Chat
Provide Support Live Chat is used by some departments but not all areas throughout
enrollment management. Students may choose a department and chat live with a
representative from that department – not all departments have the staffing capacity to
assign personnel to the Live Chat function.
Current State
We have several software systems that are not integrated; thus, we use several systems for
prospecting, persistence nudging, and overall enrollment management that are priority
disconnected from students’ records. In our current state, we do not have a platform that
leverages AI and automation for student interaction, whether in a Click to Chat format,
through programmed messaging with responses in pre-built AI responses or
communicating with our SIS using students’ data to answer specific student-level inquiries.
Objective
We need a platform or platforms that offer us the ability to use AI and automation to meet
the needs of our students and allow employees to work more efficiently while also
integrating with Banner (SIS). Simplified technology will allow the staff to engage in more
meaningful interactions with students – moving from transactional to transformational,
with time to reduce the number of systems, integrate the information, and use automation
(Chatbot or AI technology) to increase efficiency and timeliness of student inquiries.
Software/Platform Requirements
Banner integration
User-friendly
Auto-admission capability
Built-in/customizable application for admission
Built-in form-builder
Student tracking capability
Travel/partnership tracking capability
Way to extract data/reports
Automated communication plan
AI Component
Chatbot for web
One-way texting platform that integrates with Banner integration and
automated/integrated communications to new and current students.
Two-way texting platform that integrates with Banner integration and
automated/integrated communications to new and current students.
Import/Export Data
Import/Export Documents
Submission Guidelines
Contact Information
