Pre-Advertisement Notice for Parking/Curb Management

On-Street Parking and Curb Management

1. Introduction

1.1 Overview and Background

The City of Atlanta Department of Transportation (hereinafter referred to as "ATL DOT") is seeking to enter into an agreement with a qualified Service Provider to provide on-street parking and curb management services (hereinafter referred to as "The Program") for the City of Atlanta, Georgia (hereinafter referred to as "the City") that will optimize curbside availability for residents, visitors, businesses, and contractor services.

The City requires a well-managed and financially stable Service Provider with demonstrated skills and technical ability that provides high levels of customer service and satisfaction to fulfill the requirements outlined in this proposal. The City requires the prime Service Provider to have at least four (4) years of experience managing a full-service on-street parking and curb management program within the five (5) years immediately preceding the Proposal Due Date. At a minimum, experience managing full-service on-street parking and curb management programs should include:

On-street Parking Revenue Collections

Parking Enforcement and Citation Issuance

Citation Adjudication and Fine Collections

Immobilization (also known as "booting") and Towing of Motorized Vehicles

Staffing and Management of On-Street and Curb Management Personnel

Residential and Valet Parking

Beyond the minimum experience requirements, the City desires that the Service Provider demonstrates specific experience in curb management operations, including but not limited to:

Knowledge of Loading Zones and Curb Activity Monitoring

Knowledge of Temporary Curb Rental and Reservation for Service Contractors, Parklets, and Special Events

Understanding of Curb Needs and Use for Multi-Modal Activity

Knowledge of Curb Management Technology, the Curb Data Specification, and Curb Digitization

The selected Service Provider will incorporate the latest smart parking technology platforms and equipment into their proposal while integrating with the City's existing Flowbird parking kiosks and Duncan Solutions citation processing system. The Program will involve the ongoing operation of a paid parking program for on-street locations and managing other curb uses and functions throughout the City as codified and/or feasible.

The City has approximately 2,700 metered parking spaces, and the system is managed with approximately 300 multi-spaced parking kiosks that accept credit card payments and coins. Service Provider must provide multiple applications, including a text-to-pay option. The City currently uses Flowbird parking kiosks and the Duncan Solutions citations processing system. The City also intends to expand on-street paid parking and establish new loading zone programs. During the most recent contract operating year, the Service Provider issued approximately 173,000 parking citations. The current paid parking system is estimated to generate approximately $15 million in gross annual revenue.

1.2 Vision and Goals

The City of Atlanta recognizes the growing complexity and diverse demands on curb space, which is still predominantly allocated to vehicle travel and parking under traditional regulations. To better align curb use with the City's strategic transportation objectives, Atlanta aims to pursue forward-thinking policy changes, invest in advanced technologies, and enhance the internal management of curb functions.

The City's overarching goals for curb space reflect broader transportation priorities: improving safety and reaching Vision Zero goals, fostering equitable access, promoting walkability as well as bike and scooter use, enhancing transit efficiency, expanding pedestrian-friendly zones, managing congestion, optimizing loading and drop-off operations, reducing carbon emissions, and maximizing overall curb utilization. The City anticipates implementing these changes over the duration of the new contract and as such it seeks a Service Provider capable of adapting to an evolving operational landscape.

The selected Service Provider will be a key partner in supporting and advancing the City's goals for managing the on-street parking and curb management program. The City is looking for a collaborative partner who demonstrates knowledge, flexibility, and innovation, helping Atlanta implement new curbside initiatives that reflect the City's progressive goals.

The selected Service Provider will provide expertise and recommendations to make the City of Atlanta's On-Street Parking and Curb Management Program a best-in-class system. The Service Provider will research, source, and supply cutting-edge technology and operational recommendations to provide location-based, real-time parking availability information (in-ground sensors not recommended) and creative and easy payment options. The Service Provider will also provide recommendations to the City on how best to incorporate the parking program into a larger multi-modal transportation model, which integrates pedestrians, bicycles, infrastructure changes, mass transit, loading zone, and curb management, and advancements in motor vehicles (i.e., electric vehicles, autonomous devices/vehicles, etc.). The Service Provider will also recommend opportunities that leverage the curb management infrastructure and technology for communications and present cost-recovery opportunities for the City of Atlanta.

Services, technology, and operations will promote equal payment options and enhance digital inclusion across the city's diverse neighborhoods. Additionally, the technologies will provide data analytics to track user behavior, helping City officials make informed policy decisions. For example, current and/or future capabilities may consist of:

Digital Advertising and Messaging: Kiosks can display digital media messaging, including public safety alerts (e.g., Amber alerts, News announcements, Levi's calls, road closures, special events, attractions, etc.).

Real-Time Interactive Couponing: Kiosks can interact with users via mobile and/or other communication devices to provide user-centric couponing. This program would integrate with hyper-local advertising efforts.

Zone-Based Pricing: Rate changes based on recorded parking demand or zones

Validation (for free or discounted parking): Kiosks can accept validated cards or pre-paid parking payments.

Wayfinding Capabilities: The on-street parking and curb management system offers a web-based mobile application that identifies parking availability.

Digital Parking Permitting: For residential permit parking, loading zones, etc.

Loading Zone Management: Coordination with freight and ride-hailing operators to permit and enforce curb activity

Citation Payment Options, including payment at the kiosk

Meter Time Expiration Text Notices: Web-based and/or mobile technologies will alert parking system users when meters expire across all meter types and payment options.

Grace Period Capability: Kiosks will enable a grace period after meter expiration before tickets are triggered. Grace periods will remain consistent at 6 minutes and shall be uniformly applied across the parking system.

Parking and Curb Analytics Interface: Technology and platform to collect, integrate, and analyze parking and curb data.

1.3 Contract Term

The initial term of the Agreement shall be three (3) years. The City may, at its sole discretion, extend the Agreement for up to two (2) additional renewal terms of two (2) years each, for a total potential contract term of up to seven (7) years. Exercise of any renewal terms shall be at the sole discretion of the City and subject to satisfactory performance by the Service Provider.

Scope of Services

2. Scope of Services

The City of Atlanta, Georgia, seeks a qualified service provider to provide on-street parking and curb management services for all Atlanta Municipal Codes and Georgia Vehicle Codes pertaining to parking within the city limits. The proposed Service Provider shall comply with all requirements described in this Scope of Services section.

2.1 Qualifications

The selected Service Provider shall provide clear, comprehensive, and logical solutions that meet the requirements outlined. The successful Service Provider must demonstrate the ability to effectively administer and enforce local and state parking regulations in a manner that meets or exceeds the City's operational, financial, and reporting expectations.

The Prime Service Provider and/or proposed key personnel must demonstrate experience within the past five (5) years managing a full-service municipal on-street parking and curb management program of comparable operational scale and complexity.

Comparable operational scale shall include experience meeting at least one (1) of the following thresholds:

* 2,500 or more on-street paid parking spaces; * $10 million or more in annual gross on-street parking revenue; * 150,000 or more annual citations issued; * A full-service scope inclusive of enforcement, citation processing, revenue collection, and financial reconciliation.

The Service Provider must demonstrate experience in all practical areas of parking enforcement and curb management and must substantiate such experience through documentation, references, and demonstrated past performance. The successful Service Provider must clearly show the ability to deliver services, collect and analyze operational data, and develop professional reports and presentations suitable for executive and public reporting.

Proposals must meet all requirements. If, based on the Service Provider's experience, alternative implementation approaches are available that would assist the City of Atlanta in achieving its objectives, the Service Provider may propose such alternatives with supporting rationale. Alternatives shall be clearly identified and submitted as supplemental recommendations and shall not replace required responses.

No Service Provider or entity comprising the Service Provider may submit more than one proposal under the same or different names or as part of multiple organizations. Subconsultants may participate on multiple teams; however, Prime Service Providers may only participate in one proposal. The City reserves the right to disqualify any Service Provider or entity comprising the Service Provider that submits more than one proposal in response to this solicitation.

2.2 Operations Management

The selected Service Provider shall adhere to the operational standards outlined in this section, including but not limited to:

Operate the City's On-street Parking and Curb Management Program, which includes back-office operations, equipment repair, maintenance and functionality, temporary curb space rental, revenue and fine collections, and parking enforcement.

Implement an intelligent, user-friendly, communications-focused parking and curb management system, responding to the current and future needs of residents, visitors, businesses, and service contractors through active planning, management, and communications.

Work closely with the ATL DOT and other City designees. The City will maintain all ownership rights and full access to the curb management data resulting from the program's management.

Professionally manage compliance with on-street parking and curb management regulations (commercial delivery, passenger loading, and valet activity included) in the designated city rights-of-way, utilizing industry-leading technology.

Write and issue citations for vehicles improperly parked in the public right of way.

Provide supporting documentation to be used at hearings and appeals regarding on-street and curb management violations.

Provide appropriate staffing to support the paid parking and curb management program during all designated hours of operation.

Manage maintenance of parking kiosks, equipment, and paid parking and curb management signage, including hardware and software.

Provide a method for collecting parking revenues from kiosks, mobile payment applications, fines from citations, and other curb management revenue programs.

Provide and manage a curb management temporary rental program for contractors and special event promoters.

Professionally provide booting and towing services.

Furnish all operating reports, spreadsheets, or data sets requested by the City monthly, quarterly, and annually that adhere to the required data standards established in Section 2.6.3.

Provide and maintain a professionally designed website to communicate paid parking, parking citations, booting, towing, loading zone, and complaint procedure information.

Manage and respond to all inbound customer communications related to the Program, including but not limited to parking payments, kiosk issues, citation questions, appeals guidance, booting/towing inquiries, loading zone questions, and general curb management concerns. Service Provider will provide all staff, systems, and tools necessary to receive, track, escalate, and resolve customer inquiries and shall report customer service activity in accordance with the reporting requirements in Section 2.7.

2.2.1 Operation and Maintenance Plan

The Service Provider shall include proposed Operations and Maintenance Plans that would be implemented if the contract is awarded. Responses shall conform to this format and emphasize innovations and efficiencies unique to the Service Provider. Answer each question in the order presented and provide additional relevant items as proposed:

Describe the standards for hiring employees and detail personnel policies, background checks, and performance standards. Policies will include standards for employee courtesy, appearance, identification, and providing information to customers.

Describe your proposed procedures for issuing citations to include, at a minimum, the following:

Management of citations issued by shift;

Percent of shift time spent in field enforcing;

Collections procedures;

Reconciliation.

Describe the duties for each employee category proposed to manage the contract.

Discuss your proposed management approach and working relationship with the City.

Describe how your proposed enforcement and citation issuance software and hardware integrates with the City's existing Flowbird parking kiosks and Duncan Solutions citations processing system.

Describe the proposed maintenance plan for the vehicles serving the contract.

Provide sample copies of forms that will be implemented and used to track, reconcile, and report citation issuance, as well as forms that will be delivered to the City, including but not limited to monthly operating statements, general journals, payroll analysis, daily, and monthly citations summary.

Describe the transition plan for assuming control of the on-street parking, enforcement zones, and curb management responsibilities in the initial 30 days following the contract award that demonstrates minimal disruption to the operation of the contract.

Describe in detail your firm's plan to maximize enforcement coverage, curb management compliance, and revenue generation for the City.

Describe any equipment required at start-up to ensure first-class on-street parking and curb management operation. Include an itemized budget of the probable cost to procure said equipment (include start-up cost estimate on Price Proposal Form). The Service Provider shall indicate its willingness to purchase startup items with its funding resources and recover the cost from the operating account on a schedule agreed upon by the City and the Service Provider.

Any additional items related to operations or maintenance plans not included above.

The Service Provider will submit a detailed plan referred to as the "Preventive Maintenance Plan" that describes routine maintenance of curb management kiosks, removal of graffiti or obstructions to signage, and other maintenance needed to provide a fully functioning curb management system.

The Service Provider will develop a "Responsive Maintenance Plan." The Plan shall detail the continuous assessment of curb management equipment operational status, actions taken when a kiosk malfunctions, equipment necessary to repair malfunctioning kiosks, the name of personnel who repairs kiosks, kiosk downtime, and the date repairs are completed. Kiosk downtime shall not exceed two business days from when a kiosk malfunction is reported to the Service Provider.

Enhancement of parking compliance is a significant priority for the curb management system. To this end, the Service Provider must develop standard operating procedures (SOP) to issue parking citations. Citation procedures shall include the utilization of a grace period before the issuance of a parking citation. Grace periods shall be standardized across the parking system. The Service Provider agrees to work with the City on the best technical way to implement grace periods as a part of the citation procedure. The Service Provider must provide the SOPs to the City for review within three months of commencement of operations.

The Service Provider agrees to develop guidance for customers to inform them of best practices to avoid citations, actions to take if a citation is received, and steps necessary for contesting citations. Guidance methodologies may include but are not limited to:

YouTube videos

Parking and enforcement website or social media posts

Emails or texts to customers

Onsite informational signs

Press releases

The Service Provider agrees to work with the City to integrate the administrative hearing process with issuing and contesting citations. The Service Provider agrees to provide access to its citation system and integrate it with a management platform that can be utilized during the administrative hearing process.

Service Provider agrees to meet with the Administrative Hearing Officer regularly to evaluate dismissed citations and implement improvements to the issuance of citations to minimize errors during this process.

The Service Provider agrees to allow the City to conduct a monthly audit of citations issued related to the on-street parking system to determine the accuracy of citations issued by the Service Provider. This monthly audit shall take place within 15 days prior to payment of the previous month's activity. During this monthly audit, the City and Service Provider will determine the total number of citations issued, the total number of citations contested, and the total number of citations "issued in error" by the Service Provider.

The City shall set a maximum threshold of citations "issued in error" at 2% of the total number of citations issued during the previous month. In the event that the Service Provider has issued over 2% of citations in error, the Service Provider agrees to incur a penalty for the citations written in error during the previous month, hereafter referred to as Erroneous Citation Penalty. The City agrees to discuss this with the Service Provider and not hold the Service Provider responsible for the issuance of citations written in error due to force majeure.

The Service Provider and the City will work with the Atlanta Police Department (APD) to improve the accuracy of citation issuance. Integration with the APD may include providing officers with handheld devices to improve accuracy during citation issuance. However, today, any citations issued by Atlanta Police Officers continue to be handwritten. The City will determine the issuance of handheld devices to the APD. The cost of additional handheld devices will be the responsibility of the City.

2.2.2 Booting and Towing

The Service Provider and/or subcontractor(s) must provide all booting and towing services for vehicles found in violation of parking and curb management regulations.

The Service Provider and its subcontractor(s) must abide by all City ordinances, codes, and regulations and conform to all standards set by the City and the State of Georgia.

The Service Provider must retain a minimum of two (2) subcontractors to provide redundancy for booting and towing services.

The City retains the right to set and control all fine amounts and booting fees.

The Service Provider and its subcontractors must remain completely current with Georgia Department of Revenue and Georgia Department of Driver Services (DDS) specifications, modifications, and changes to the Georgia Department of Revenue and Georgia DDS databases, systems, and procedures.

The Service Provider must interface with the Georgia Department of Revenue and Georgia DDS personnel through telephone, mail, and face-to-face communications to develop, maintain, and nurture a constructive, efficient, and effective working and collaborative relationship.

If any subcontractor is no longer able to perform, the Service Provider will be responsible for securing a new subcontractor to perform the services.

The Subcontractor must have the capacity to service a city of this size.

Reasonable and verifiable booting and towing subcontractor costs shall be treated as Allowable Operating Expenses for Net Operating Income (NOI) calculations. Booting and towing activity shall not affect Service Provider compensation or performance metrics unless expressly stated in Section 3. City-directed changes to booting and towing policy or utilization shall not be attributed to Service Provider performance.

2.2.3 Transition Plan

The City requires a seamless and well-coordinated transition to the new Service Provider, if applicable. Service Providers must recognize that these operations are mission-critical to the City and that no service disruptions are acceptable during the transition. Service Providers are expected to detail their transition plan approach, outlining strategies to minimize the City's effort and ensure no service disruptions throughout the implementation. Service Providers are encouraged to discuss their plans to meet the following transition objectives:

Review the current system, identify associated workflows, and outline necessary preparatory steps for implementing the new system.

Define roles and responsibilities for the City and Service Provider teams during the implementation phase.

Develop a method for effective transfer and management of current knowledge.

Identify key personnel essential for successful implementation.

Conduct comprehensive staff training.

Recognize and resolve any business or technical challenges impacting the implementation process.

2.2.4 Staffing

The Service Provider shall be responsible for providing and maintaining sufficient staffing levels to perform all Services in accordance with this Agreement and City directives.

As part of its Proposal, the Service Provider shall submit a proposed organizational chart and identify key management roles responsible for contract oversight and day-to-day operations. Resumes for key management personnel may be requested during evaluation or prior to contract execution.

The City anticipates that staffing functions necessary to support the on-street parking and curb management program may include, but are not limited to, the following functional roles:

Program or Contract Management

Parking Compliance and Enforcement Personnel

Customer Service and Complaint Resolution Personnel

Immobilization (Booting) Personnel

Towing and Impound Coordination Personnel

Kiosk, Signage, and Asset Maintenance Personnel

Revenue Collection and Cash Handling Personnel

Administrative and Back-Office Support Personnel

Accounting and Financial Controls Personnel

Community Engagement and Communications Support

Supervisory Personnel

Technology and Systems Integration Support

The Service Provider shall retain full responsibility for staffing levels, supervision, training, and performance of all personnel and subcontractors. The Service Provider shall ensure that all posts are adequately staffed with trained and qualified personnel and that all Services are performed in a manner consistent with City policies and expectations.

The Service Provider shall conduct criminal background checks and, where applicable, motor vehicle record checks for all personnel assigned to the Contract in accordance with applicable laws and City requirements.

All personnel interacting with the public shall be able to communicate effectively in English. Bilingual capabilities may be proposed as an enhancement to customer service.

2.2.4.1 Off-Duty Sworn Officer Staffing Option

As approved by the City, the Service Provider is expected to utilize off-duty sworn officers to provide public safety parking enforcement services, consistent with current operations.

The City agrees to pursue legislative approvals to provide an adjustment to the scope of services of off-duty sworn officers employed by the Service Provider to provide public safety parking enforcement in commercial and residential areas as approved by the City.

Upon such legislative approvals, The City agrees to authorize the Service Provider to respond to citizen calls and complaints for parking violations routinely received by the Atlanta Police 911 center. Off-duty sworn officers shall be authorized to respond to citizen calls and complaints in commercial and residential areas throughout the City of Atlanta.

The City agrees that the scope of services of off-duty sworn officers employed by the Service Provider may include the enforcement of the following violations:

Parking within 15 feet of a fire hydrant - Official Code of Georgia Annotated (O.C.G.A) Sec. 40-6-203(B)

Parking within 20 feet of a crosswalk - O.C.G.A. Sec. 40-6-203(B)

Parking within 30 feet of a Stop Sign or Traffic Control Device - O.C.G.A. Sec. 40-6-203 (B)

Parking on the sidewalk - Atlanta City Code Section 150-99

Parking in a bike lane - Atlanta City Code Section 150-65

Blocking a driveway - O.C.G.A. Sec. 40-6-203(A)

Parked on a crosswalk - O.C.G.A. Sec. 40-6-203

Parked on a bridge - O.C.G.A. Sec. 40-6-203

Parking in a handicapped space - Atlanta City Code Section 150-90

Parking in a taxi stand - Atlanta City Code Section 150-118

Parking to obstruct traffic - Atlanta City Code Section 150-91

Parking the wrong way - O.C.G.A. Sec. 40-6-200

Enforcement of Parking Signs installed by the Department of Transportation Atlanta City Code Section 150-86

2.2.4.2 Proposed Staffing Plan

As part of their proposal, the Service Provider shall submit a detailed Staffing Plan demonstrating their approach to effectively staffing and managing the operations of the City of Atlanta's on-street parking and curb management system operations. The Staffing Plan should address the following key elements:

Redundancy in Staffing and Subcontractors

Utilization of Sworn and Non-Sworn Officers

Assumption of Risk for Staffing Availability

Management of Enforcement Zones

Recommendations for Staffing System Improvements

The City of Atlanta currently enforces seven (7) zones. Details are shown below to support Service Provider Staffing Plans. Additional enforcement zones may be established as new metered parking zones are introduced. Up to six (6) additional zones, totaling up to 1,500 spaces, are possible.

2.2.4.3 Enforcement Authority and Performance Accountability

Performance metrics, compensation adjustments, and KPIs shall apply only to enforcement activities directly controlled and managed by the Service Provider and its subcontractors.

Citations issued by APD officers acting independently of the Service Provider or pursuant to City-directed enforcement activities outside the Service Provider's control shall be excluded from performance evaluation.

Legislative approvals, City policy decisions, or City-directed constraints affecting enforcement authority shall not be treated as Service Provider performance failures.

2.2.5 Training

The Service Provider must require all PCOs to undergo customer service training designed by the Service Provider. The training syllabus and educational material must be reviewed and approved by the City. All PCOs must demonstrate acceptable knowledge, skills, and abilities through a graded examination. Training and testing must occur annually for all PCOs and will include, but not be limited to:

Safety Services,

Homeland Security First Responder Training,

Functions of being a compliance officer,

Curb management ordinance, operations, technology, and digitization knowledge,

Visitor navigation, and

Customer service excellence.

Professional Development Conferences and Seminars, such as IPMI, NACTO.

The Service Provider must provide training for all staff on additional subjects relevant to on-street parking, enforcement, curb management, and related activities, including but not limited to the following:

Policy & Procedures

Municipal law, including related code and ordinance updates

Safety

Sexual harassment

Drugs and illegal substances

Media Relations Protocol

Driving Record

Operations

Compliance Officer Communication

Civil rights laws and procedures xi, Customer service and experience

Courtroom Testimony & Procedures

Defensive Driving

Logbook Entry

Interpersonal Communication Skills

Conflict Management

OSHA/DOSH

Employee Handbook: job procedures and emergency protocol

Technology & Equipment

The Service Provider agrees to conduct routine training for compliance officers. Training will include the role of an on-street ambassador for the City, incorporating feedback from the adjudication process and rulings into routine procedures and enhancing the knowledge of conflict resolution and City ordinances and regulations.

The Service Provider must develop training modules for each topic relevant to the activities addressed and submit them to the City for review and approval at least annually.

2.3 Community Relations

The selected Service Provider shall adhere to the community relations standards outlined in this section.

2.3.1 Customer Service and Community Relations

The Service Provider will manage the revenue collection process associated with the curb management program in a secure and fully auditable manner. The Service Provider is also responsible for collecting the operational data for the services provided within the scope of this Agreement so that they are documented and formatted in a transparent manner, providing for efficient management and oversight by the City. The Service Provider shall operate the curb management services for the City of Atlanta in accordance with the following minimum requirements:

The Service Provider must:

Demonstrate exceptional verbal and written communication and interpersonal skills.

Foster a superior parking experience for motorists, making finding a parking space easier, faster, and more convenient.

Incorporate strategies that help to reduce traffic congestion and expand parking availability, access, and navigation.

Acknowledge and respond to all customer inquiries, issues, escalations, and recommendations within twenty-four (24) hours, Monday through Friday, excluding City holidays.

Meet regularly and build relationships with City officials, the APD, Community Improvement Districts, and neighborhood programs to negotiate curb management requests.

Provide customer-focused services, collection activities, enforcement, and citation processes.

Support City initiatives related to curb management.

Stay abreast of current parking and curb management technology, best practices, industry trends, processes, and operational excellence, communicating with City officials in a timely manner.

The Service Provider agrees to participate in services intended to enhance the customer experience, create and implement a customer service plan, and attend public meetings as requested by the City. The City's top priority is to enhance the customer experience through the on-street parking program. The Service Provider agrees to participate in community engagement activities, which may include, but are not limited to, Neighborhood Planning Unit (NPU) meetings, public meetings organized by the City and the Service Provider, neighborhood organization meetings in which the Service Provider is requested to attend, City Council and Transportation Committee meetings that are relevant to the curb management system, and any other meetings as requested by the City.

The Service Provider agrees to work with the City to develop neighborhood-specific plans for curb management improvement, hereafter referred to as Area Management Plans. The Service Provider agrees to develop area management plans for the neighborhoods they impact or are proposed to impact. At a minimum, the Service Provider is to hold two public meetings during the development and before implementing an Area Management Plan. After implementing an Area Management Plan, the Service Provider agrees to obtain feedback on the improvements through a public survey administered to the impacted neighborhoods.

The Service Provider must hold at least two public meetings to familiarize the public with the Service Provider within the first six (6) months of the Agreement term. These meetings will be geared towards notifying the public of changes to the parking system, introducing the public to new technologies being used, and informing the public about best practices to avoid non-compliance.

The Service Provider agrees to conduct rebranding activities with a public relations firm at its own cost. The City will have the right to provide input in the selection process and final approval of the firm once it is selected. Any re-branding activities required by the City shall be subject to City-approved scope and budget.

The Service Provider agrees to participate in all new activities associated with installing parking kiosks, residential permit parking, loading zones, and other enforcement zones identified by the City. As part of these activities, the Service Provider agrees to attend Neighborhood Planning Unit and City Council meetings as required to implement changes to the curb management system successfully.

The Service Provider agrees to incorporate curb management education for customers, multiple options for the payment of citations, signage improvements, and full integration with mobile technology. Alternate citation payment options will be considered throughout the term of this Agreement to improve compliance and customer convenience. Suppose the City requires an additional payment option to be implemented (such as citation payment at the meter). In that case, the City will be responsible for any additional costs associated with the said payment option.

2.3.2 Complaints Management

The Service Provider must develop and provide telephone, email, and online complaint procedures.

The Service Provider shall use commercially reasonable efforts to resolve customer complaints within forty-eight (48) hours, excluding weekends and City-observed holidays. Complaints requiring additional investigation, City coordination, or policy determination shall be resolved as soon as practicable, with interim status updates provided to the City upon request.

The City will promptly notify the Service Provider of any ATL311 inquiries or requests, and the Service Provider shall coordinate with the City to provide responses within twenty-four (24) hours, excluding weekends and City-observed holidays.

The Service Provider must maintain a monthly log of all complaints and resolutions, including:

Dates

Times

Names

Description of issue

Resolution

The Service Provider must provide a summary of all logged complaints, resolutions, and response times on a monthly basis.

The City reserves the right to review complaint handling, require corrective actions, and directly respond to complaints at its discretion.

2.4 Residential Parking Permit Management

2.4.1 Program Overview and Governance

The Service Provider shall operate and administer the City's Residential Parking Permit Program (RPP) as an integrated component of the City's on-street parking and curb management system.

The RPP shall be governed by City ordinances, policies, and administrative rules. The City retains sole authority to establish, modify, and enforce permit eligibility criteria, permit quantities, pricing, zones, districts, and business rules.

The Service Provider shall provide, operate, and maintain a Permit Management System (PMS) that supports the RPP and complies with the requirements set forth in this Section. The PMS may be delivered through the Service Provider's proprietary platform or a third-party solution, provided all functional, security, performance, and data ownership requirements are met.

2.4.2 System Parameters

The PMS shall:

Be fully cloud-based and accessible via standard web browsers on City-approved devices

Update in real time

Support secure processing of major credit card networks

Comply with applicable Payment Card Industry Data Security Standards (PCI DSS), as applicable

Integrate with the City's or City-managed merchant processor, which may be changed at the City's discretion at no additional cost

All permit, user, transaction, audit, and system data generated through the RPP shall remain the sole property of the City. The Service Provider shall provide such data in a usable format upon request and upon contract termination at no additional cost.

2.4.3 Permit Types and Structure

The PMS shall support:

Physical and virtual (license plate-based) residential parking permits

Multiple permit zones, districts, and permit types

Flat, prorated, tiered, and rolling expiration pricing structures

Permit renewals that begin upon expiration of a prior permit

Guest parking permits and temporary permits

Exception permits with quantity limitations and time-based parameters

Permit waitlists, including multiple waitlists by zone or permit type

Merchant, institutional, or organizational permit programs as defined by the City

The PMS shall allow City-authorized users to add, remove, or modify permit types and business rules. The Service Provider shall implement City-directed changes in accordance with the performance standards and implementation timelines established pursuant to Section 3.

2.4.4 Enforcement and Eligibility Controls

The PMS shall integrate with:

The City's citation management system to restrict permit issuance for motorists with outstanding citation-related balances

License Plate Recognition (LPR) systems to support real-time permit validation and enforcement

City client, residency, or eligibility databases as required

Permit enforcement shall be plate-based where practicable and support real-time verification by enforcement personnel.

2.4.5 Administrative and Customer Functions

Authorized City and Service Provider users shall be able to:

Create and manage permit holder accounts

Review, approve, deny, cancel, or modify permits

Validate eligibility documentation

Manage permit queues and waitlists

Process payments, refunds, and multi-permit transactions

Search by account, permit number, license plate, or address

Generate permit correspondence and temporary permits

Maintain complete audit trails and administrative notes

Motorists shall be able to:

Apply for, renew, cancel, and manage permits online

Upload required documentation

View and manage waitlist status

Update permit information subject to City approval rules

Receive automated notifications regarding permit status

2.4.6 Communications and Reporting

The PMS shall generate automated permit approval, denial, renewal, and cancellation notifications via electronic and mail-based methods.

The PMS shall provide comprehensive reporting and complete audit trails for all permit transactions and activities. All RPP operations shall be subject to City audit and review.

2.4.7 Performance and Service Levels

The PMS shall:

Maintain high system availability and responsiveness consistent with City-defined service levels

Support multilingual user interfaces

Comply with WCAG 2.1 AA accessibility standards

Include tools to detect and report duplicate permits, false address usage, and abnormal permit activity

2.4.8 Future Expansion Capabilities

The PMS shall be capable of supporting future permit and curb use cases as defined by the City, including but not limited to:

Temporary curb permits

Construction and moving permits

Film production permits

EV-only residential permits

Ride-share, delivery, and special curb use permits

2.4.9 Performance Accountability

Performance of the Residential Parking Permit Program, including system availability, eligibility enforcement, customer service responsiveness, data accuracy, and reporting, shall be measured, verified, and enforced exclusively in accordance with the performance standards, verification procedures, and remedies set forth in Section 3.

2.5 Technology and Infrastructure

The selected Service Provider shall adhere to the system technology, infrastructure, and data standards outlined in this section.

2.5.1 Operations and Payment Systems

The City of Atlanta wants to build a cooperative working relationship with the selected Service Provider. To facilitate cooperation and transparency between the City of Atlanta and the Service Provider, the Service Provider agrees to standardize operating procedures for revenue collection by all collection methods, provide reports detailing the curb management operational status, and monitor curb management behavior. The Service Provider commits to transparency in its operations and finances.

The City reserves the right to, at any time, inspect and/or audit the Service Provider's back office, data management platform(s), and any and all mechanisms used to derive income from this Agreement. The Service Provider agrees to assist with any and all inspections and audits.

To increase the City's understanding of the capital and operational costs associated with the curb management system and enhance the transparency of the on-street parking system, the Service Provider agrees to provide reports that detail the capital and operational costs (limited to extended warranty, communication, and back-office expenses) of all revenue collection equipment. Elements included in the report shall be discussed with the City of Atlanta Department of Transportation and updated as new metrics are identified.

The Service Provider agrees to implement a mobile alert system that notifies customers minutes before expiration or parking sessions. Mobile alerts must be available through SMS (text messaging) and mobile applications. This mobile alert system shall be implemented within the first one hundred eighty (180) days of the first contractual year.

The Service Provider agrees to fully integrate the on-street parking system with mobile payment technology and utilize mobile payment applications and aggregators. The Service Provider agrees to consider the utilization of multiple mobile payment aggregators for payment in the on-street parking system. As defined herein, payment aggregators are service providers through which e-commerce merchants can process payment transactions.

The Service Provider agrees to maintain all financial reporting, collections and accounting for the on-street parking meter system separately from all other curb management financial reporting, collections and accounting.

Integrating additional mobile payment applications with the City's on-street parking system may occur when mutually agreed upon by the City and the Service Provider. To fully understand the options and changing technology associated with mobile payments, automated payments, and payment aggregators, the Service Provider agrees to conduct a review of mobile payment technology and payment aggregators every 6 (six) months of the Agreement term. This review will be provided to the City.

The Service Provider agrees to provide a quarterly report on utilizing all mobile payment applications. This report will detail mobile application utilization rates, the number of mobile payments, revenue generated, discrepancies between mobile application utilization and the meter payment system, and any other metrics agreed upon by the City and the Service Provider.

2.5.2 Parking Kiosk Maintenance

The Service Provider will be responsible for replacing all batteries as needed for multi-space kiosks.

The Service Provider will provide a schedule for pre-maintenance of curb management kiosks to ensure they are running at an optimal level of performance.

The Service Provider must have equipment maintenance and service performed by manufacturer-certified technicians.

The Service Provider shall provide an average of four (4) hours of response time to evaluate, determine, and make necessary repair processes on reported curb management equipment outages.

The Service Provider will repair or replace malfunctioning kiosks within two (2) business days of the reported equipment outage.

The Service Provider will maintain 99% curb management equipment uptime or better.

Compliance with these requirements shall be measured and enforced in accordance with the performance standards and remedies set forth in Section 3.

2.5.3 Vehicles and Equipment

The Service Provider's enforcement vehicles must be integrated with GPS tracking devices to monitor employee activity and safety.

The Service Provider's enforcement vehicles must be integrated with License Plate recognition (LPR) devices.

The current Service Provider utilizes Duncan Solutions for the back-end management platform for the on-street parking enforcement system. The handheld enforcement units are currently provided by Passport. This combined system features pay-by-plate capabilities via handheld and vehicle-mounted enforcement units, minimizing the use of handwritten citations while maximizing accountability and accuracy in the parking system management process. Citations issued by the Atlanta Police Department continue to be handwritten manual citations. However, most citations are issued by the Service Provider and utilize integrated handheld or vehicle-mounted technology as described. The selected Service Provider is expected to provide handheld enforcement technology that integrates with the Duncan back-end system.

Services to be provided include, but are not limited to:

Handheld citation devices:

Handheld citation & enforcement units will have the following functionality:

Use wireless electronic citation writing devices, including digital photography, to prove violations, reduce adjudication, and improve compliance.

Citation design and language to be approved by the City.

Weather and fade-resistant paper ticket to be placed on the windshield under wipers of violation vehicles.

The following information will be stored in the handheld device:

Unique citation number

Issue date (automatic entry)

Issue time (automatic entry)

State

License Plate Number

Registration number and/or VIN #

Plate Color

Plate Type

Vehicle make

Vehicle Color

Location (main street and cross street)

Parking kiosk number

Route

Division (automatic entry) define

Zone (Business, Entertainment, Hospital, Mixed Use, Government, School)

Issuing Parking Compliance Officer (PCO) Name

Issuing PCO Badge Number

Violation Identification Code and Phrase(s) with possible additional description.

Fine Amount

Parking Compliance Officer Notes

Handheld devices will meet or exceed the following criteria:

Readable screen in direct sunlight and after exposure to direct sunlight.

Display keys must have sufficient automatically adjustable lighting to facilitate use after dark or during low-lighting conditions.

Application software must use the computer's real-time (standard) clock to provide date and time stamps for all operational functions, including vehicle registration number observations, over-timing of vehicles at kiosks, and time-based observation for citation issuance. The internal clock shall be synchronized daily with the host's personal computer.

All handhelds shall automatically reflect Daylight savings / standard time changes.

The citation number must be printed on the ticket in a scan-able format (or processed through high-speed TRP devices).

Citation paper stock must be highly durable such that the OCR-A scan line on tickets is produced and processed through the US Post Office (i.e., mailed through the US Post Office in envelopes approved by the City for use at the point of issuance, and received at the lockbox processing facility).

Citation numbers shall be printed in an OCR-A readable and landscape format.

Accommodate preprinted and free-form printing.

Provide a group mode function for situations where automated repetition of data for multiple violations in the exact location or for the same violation can hasten the issuance process.

Accommodate incidents and trouble reporting in the field, such as broken kiosks, missing signs, etc.

Accommodate the entry of manual comments.

Base station application shall accommodate the transfer of updated files and software revisions from the base station to the handhelds.

Accommodate data entry at the base station using handwritten tickets and data entry procedures. Such functionality shall be provided by the Service Provider(s),

Application shall provide for each data backup and restoration based on user-defined parameters.

Produce a daily transmission report to substantiate the successful transmission of handheld data to the Service Provider(s) core citation system.

Automatically (unattended) scan for the presence of handheld devices placed in cradles and, when detected, automatically upload citation data from the handheld devices to the base station(s) and download to the handheld devices from the base station(s) any updated information or updated operational software.

The Service Provider will be responsible for keeping the City abreast of the latest technology (both hard and software-related) regarding its parking/curb infrastructure and management.

The Service Provider will advise the City in advance of equipment purchases needed to ensure that the City's curb management infrastructure is at or above industry standard.

The Service Provider will be responsible for purchasing future curb management infrastructure assets and equipment on behalf of the City and at the Service Provider's recommendation and the City's direction/approval.

The City will assume ownership of data generated by the pre-approved software and hardware system purchases upon verification of delivery or installation, as determined by the nature of the purchase and agreed to by both the Service Provider and the City.

2.5.4 Curb Monitoring and Digitization Technology

The City plans to implement innovative pilots to study and learn how new curb management operations, digitization, and technology can support the City's progressive goals. Based on those learnings, the Service Provider shall work with the City to create a process to integrate new data, monitoring, and technology into operations, payment systems, and data integration and reporting.

2.5.5 Website Development, Integration, and Management

Today, a comprehensive website () is managed by the current Service Provider and contains important information about on-street paid parking, parking citations, booting, and towing. The website provides links for making online citation payments by automated phone system, in person, or by mail. Additionally, the website contains links to file an appeal of a parking citation. The selected Service Provider is expected to produce a website consistent with the program re-branding effort that includes all current capabilities, at a minimum. The website must integrate seamlessly with the City's website.

2.5.6 Sign Maintenance, Standards and Communication

The Service Provider agrees to maintain the following sign standards:

The Service Provider agrees to develop signage that is easy to understand, indicates that mobile applications can be utilized, and states the maximum time limit permitted for parking. The Service Provider will submit recommendations and drafts of signage to the City for approval.

The Service Provider agrees to assess existing parking and curb management signage on a block-by-block basis, develop a replacement and upgrade plan, and submit it to the City for review and approval.

The Service Provider agrees to maintain an inventory of parking regulation signs installed by the Service Provider and provide the City description of the sign, GPS coordinates, type (MUTCD designation), photo, date of installation, mounting height of each sign on a pole, and post type. This data could be provided via integrated GIS platform.

The Service Provider agrees to conduct routine maintenance of signage, including but not limited to, installation and removal as needed, removal and replacement of knockdowns, damaged or graffitied signs, poles and associated hardware.

The Service Provider agrees to the following communications review standards:

The Service Provider agrees to include information on kiosks that allows customers to notify the Service Provider of malfunctioning kiosks.

The Service Provider, or a third party designated by the Service Provider, must develop marketing materials for customers on how to use mobile applications and how mobile applications are integrated into the on-street parking and curb system.

The City reserves the right to approve all marketing materials and formal communications to the public. The review of materials may include approval from ATLDOT and the Mayor's Office of Communications.

2.6 Financial Operations and Revenue Collection

The selected Service Provider shall adhere to the financial management and revenue collection standards outlined in this section. Compliance with the requirements set forth in this section shall be subject to verification, audit, and enforcement in accordance with the applicable provisions of this Agreement, including the performance standards and remedies set forth in Section 3, where applicable.

2.6.1 Parking Kiosk Collections

The Service Provider will provide timely collections of all parking kiosks.

The Service Provider will provide for the safety and security of all staff, equipment, and collected revenue, including:

Employee accompanying revenue collector to monitor surroundings

Multi-space kiosk coin removal utilizing locked canisters that can only be opened at the operations office.

The Service Provider will provide secure, prompt, and accurate processing of all collected revenue with a secure deposit into the bank within 24 hours of collection.

The Service Provider will provide fast and accurate processing of all credit card transactions, pay-by-phone through multiple mobile payment apps (digital payments), and other technology payment processing.

The Service Provider will provide daily, weekly, monthly, and annual collection and deposit reports

The Service Provider will incorporate all revenue forms (credit, coin, etc.) into financial reports.

The Service Provider agrees to maintain all financial reporting, collections and accounting for the on-street parking kiosks separately from all other curb management financial reporting, collections and accounting.

An annual fiscal audit must be performed by a qualified third-party entity. The City of Atlanta may also perform occasional formal or informal fiscal audits or relevant desk audits.

2.6.2 Revenue Classification and Expense Treatment

The classifications and requirements set forth in this subsection shall apply to all revenues, expenses, financial reporting, and compensation calculations under this Agreement unless expressly stated otherwise.

All revenues generated through the on-street parking and curb management system, including parking payments, permit revenues, transaction fees, and citation-related customer fees, shall be fully reported, deposited, and subject to City audit.

Citation-related revenues, including fines, penalties, late fees, and debt collection proceeds, shall accrue solely to the City and shall be excluded from Gross Revenue for purposes of Net Operating Income calculations and shall not be considered in the calculation of Service Provider compensation, revenue sharing, guaranteed payments, or performance incentives.

All operating costs associated with the Services shall be itemized as line-item expenses. This requirement includes, but is not limited to, all technology, software, transaction processing, and third-party vendor costs. Bundled fees, embedded markups, or undisclosed cost allocations are prohibited unless expressly approved in writing by the City. Depreciation and capital recovery shall not be considered Allowable Operating Expenses unless expressly approved by the City.

The City shall have full access to all financial records necessary to verify revenues, expenses, and Net Operating Income and retains the right to conduct audits in accordance with this Agreement.

2.6.3 Citation Processing and Collections

Processing, collections, and public safety issued citations (parking and non-parking):

The Service Provider must provide and process collections in compliance with industry standards and legal requirements for data privacy and security.

The Service Provider must demonstrate expertise in new technology availability, including valued features such as:

Cloud-based or local server-based back-end parking and enforcement management systems or integration with the existing Duncan Solutions system. If a new system is proposed, the existing Duncan Solutions system data going back to "Day 1" must be fully and accurately migrated to the new system.

Handheld citation enforcement units, utilizing license plate recognition scanning and hip-mounted printer citation issuance.

Real-time or scheduled (no less than one time daily) upload of citations into the back-end management system.

Citations by mail.

An account-based system (tracking citations by citizen, such that one citizen cannot accrue excessive quantities of citations across multiple license plates without being subject to penalties normally associated with multiple citations for a single license plate).

Accurate data migration at the beginning and end of an operating contract term.

GPS-enabled "boot and tow" systems.

Legally compliant auto auction system.

Responsive and available customer service capability, enabling citizens to address concerns, make payments.

Robust, responsive, and prompt developer support for violations enforcement system.

The Service Provider must process and store daily electronic files of all contested citations in a secure format approved by the City.

The Service Provider must input citation and payment data entry, with automated entry into the back-end management system.

The Service Provider must obtain owner information for all citations.

The Service Provider must provide a fully integrated and secure web-based system that stores, retrieves, and updates all citation-related data. It must be fully accessible by the City of Atlanta.

The Service Provider must coordinate/schedule adjudication hearings with the City of Atlanta's hearing officer. Allow citizens to appeal citations online. Currently the City uses the Duncan integration system with the courts.

The Service Provider must issue dunning notices, automatically tracking repeat offenders.

The Service Provider must coordinate the non-renewal of driver's licenses and registration with the GA DDS, DOR, and out-of-state DMVs.

The Service Provider must coordinate "Mark and Clears" for web and/or telephone citation payments for immediate renewal of GA DDS, DOR, and out-of-state DMVs.

The Service Provider must conduct backlog collections, coordinating with debt collection agencies as applicable.

The Service Provider must assess late fees after fourteen (14) and forty-five (45) days in accordance with the City of Atlanta Code of Ordinances, Section 150-133.

The Service Provider must maintain online citation records dating to "Day 1".

The Service Provider must allow for secure online citation payments. Service Providers are expected to include the most recent PCI AOC or ROC to prove compliance with Payment Card Industry Data Security Standards.

The Service Provider(s) shall exclude all voided citations from billing. The Service Provider(s) billing software shall be capable of reflecting the accurate count of voided citations, and billing records submitted to the City shall reflect this count.

"Ten-Day Warning Letter": After twenty-one (21) days, if there is no response on a citation, the Service Provider will mail a warning notice indicating a ten-day window to clear the debt before it is referred to collections. The dunning notice must include the following:

Include original citation information and

Notification of the accrual collection fees.

"Collection Letter": After the "Ten Day Warning Letter", the Service Provider will mail a letter advising that the account has been referred for collection and non-renewal status (exact language to be approved by the City). Include all information from the Ten-Day Letter.

The Service Provider must provide a fully integrated, field-sortable, and secure data system based on web and computer technology to maintain, update, retrieve, and store all citation-related data.

The Service Provider must provide daily electronic files of all contested citations in a format approved by the City.

Back-end citation processing and management system to capture and record all activity related to each citation and registered owner, including citation data, photos, voice recordings, call records, mailing records, boot records, etc.

2.6.4 Outstanding Citation and Debt Collection

The Service Provider shall, on behalf of the City, administer the collection of all outstanding, current, and future debt generated by citation issuance in accordance with applicable federal, state, and local laws, City ordinances, and City-approved policies and procedures.

All citation-related debt, including fines, penalties, late fees, and debt collection proceeds, shall remain the property of the City at all times. The Service Provider shall have no ownership interest in such debt or resulting revenues.

All citation-related revenues collected through debt collection activities shall be deposited in accordance with City requirements and shall be reported separately from parking payment revenues. Such revenues shall be excluded from Gross Revenue and Net Operating Income and shall not be considered in the calculation of Service Provider compensation or performance incentives, in accordance with Section 2.6.2.

At the conclusion of the Agreement term, all outstanding citation-related debt, records, and associated data shall remain with the City, and the City shall retain sole ownership and control of all such debt and revenues.

2.6.5 Monthly Payments to the City

The Service Provider shall provide monthly payments to the City of Atlanta based on the agreed-upon financial terms concerning on-street parking and curb management services, ensuring accuracy, transparency, and timeliness. The Service Provider must remit payments to the City by the negotiated due date. All monthly payments shall be made electronically to the designated City account to ensure prompt and secure transfers. The Service Provider shall also provide confirmation of each payment to the Transportation Director or delegated party via email immediately after the transaction. Payments shall be accompanied by a comprehensive report detailing revenue from parking kiosks, mobile payments, citation collections, operating expenses, and any other items outlined in the contract, as applicable. Monthly payment calculations and any compensation-related reporting shall exclude citation-related revenues in accordance with Section 2.6.2.

Late Payment Penalty

If the Service Provider fails to remit any required monthly payment by the applicable due date, the City may assess a late payment penalty equal to five percent (5%) of the unpaid amount.

In addition, interest shall accrue on the unpaid balance at a rate of one percent (1%) per month, calculated on a daily basis, beginning on the first day following the payment due date and continuing until payment is received in full.

The Service Provider shall have a five (5) business day cure period following written notice from the City to remit the outstanding payment and applicable penalties. Failure to cure within this period may constitute a material breach of the Agreement.

Revenue Discrepancy Penalty

If discrepancies are identified between reported revenues and actual collections that exceed an allowable variance of one percent (1%) for any monthly reporting period, as determined through monthly reconciliation reports or audits, the Service Provider shall be required to remit the full amount of the discrepancy to the City.

In addition, the City may assess a penalty equal to ten percent (10%) of the discrepancy amount for each month in which such variance exceeds the allowable threshold.

The Service Provider shall have a five (5) business day cure period following written notice from the City to provide supporting documentation or remit the outstanding discrepancy and applicable penalties.

Repeated discrepancies exceeding the allowable variance in three (3) or more months within any rolling twelve (12) month period may be deemed a material breach of the Agreement.

The penalties set forth in this section relate solely to financial compliance and payment accuracy and are separate from, and in addition to, any performance-based incentives or adjustments established under Section 3.

2.6.6 Financial Definitions

For purposes of this Agreement, the following definitions shall apply to all financial reporting, audits, performance calculations, and Service Provider compensation under this Agreement.

Gross Revenue Gross Revenue means all revenues generated through the on-street parking and curb management system, including but not limited to parking payments, permit revenues, and transaction-related customer fees, excluding Citation-Related Revenues as provided in Section 2.6.2.

Citation-Related Revenues Citation-Related Revenues mean all fines, penalties, late fees, debt collection proceeds, and any other revenues generated from the issuance, processing, or collection of citations.

Allowable Operating Expenses Allowable Operating Expenses mean the reasonable, necessary, and verifiable costs incurred by the Service Provider in the performance of the Services, including but not limited to:

Labor and staffing costs directly related to the Services

Maintenance and repair costs

Technology, software, transaction processing, and third-party vendor costs

Customer service and support costs

Supplies and materials necessary for system operations

All Allowable Operating Expenses shall be itemized as line-item expenses in accordance with Section 2.6.2.

Non-Allowable Expenses Non-Allowable Expenses include, but are not limited to:

Corporate overhead or shared services not directly attributable to the Services

Corporate profit, return on equity, or contingency reserves

Marketing, branding, or rebranding costs not expressly approved by the City

Legal, lobbying, or political advocacy costs

Penalties, fines, or damages resulting from the Service Provider's non-compliance with this Agreement

Net Operating Income (NOI) Net Operating Income (NOI) means Gross Revenue minus Allowable Operating Expenses, calculated in accordance with this Section 2.6 and excluding Citation-Related Revenues.

2.7 Reporting and Data Management

The selected Service Provider shall adhere to the reporting and data management standards outlined in this section.

2.7.1 Reporting Requirements

The Service Provider agrees to provide the following reporting requirements:

Daily, weekly, monthly, annual, and ad hoc reports summarizing all citation enforcement, booting, towing, collection, and payment activity.

Citation issuance activity to include:

Number of citations by violation type

Street location

Parking Compliance Officer

Voided citations with an explanation

All reports must be sortable by all fields.

Monthly reports showing all dismissal activity sorted by dismissal codes.

Monthly Complaint Reports.

Semi-annual field sortable reports detailing all unpaid citations and collection activities.

All monthly reports will be provided to the City by a negotiated day of the following month.

The appropriate supporting backup must accompany reports.

If and when the City establishes a data standard for parking and curb inventory, assets, and activity (e.g., the Curb Data Specification (CDS) or another standard) the Service Provider shall integrate all of its reporting and data systems into the standard and provide data and reports to the City in the established data standard.

Semi-annual field sortable reports detailing all paid and partially paid citations.

Semi-annual report providing a breakdown of scofflaw plates categorized by the number of citations issued and the dollar amount.

Provide City access to records as required by State Law.

Records to be organized for easy search and access.

Other reports as requested by the City.

Service Provider shall provide monthly financial reports that show revenue performance versus such thresholds based on annual budget provided to the City.

Service Provider shall provide monthly financial reports that show NOI performance versus such thresholds based on agreed-upon contractual terms.

NOI calculation must show line item-level expense detail including but not limited to:

Payroll and associated

Maintenance and repairs

Supplies

Liability insurance

Internal cost allocations such as accounting fees, payroll processing, PCI compliance, IT firewall

Fuel

Utilities

Service Provider shall provide monthly variance reports outlining budgeted expenses versus actual expenses, accompanied by an explanation of discrepancies and a detailed plan to correct any variance.

2.7.2 Operating and System Reporting

Service Provider agrees to provide weekly reports on the operation status of kiosks in the curb management system. Reports shall include kiosk uptime, malfunction status, repair status for non-functioning kiosks, the number of spaces affected by malfunctioning kiosks, and the duration of non-serviceable kiosks due to malfunction. A service-level agreement for the repair of malfunctioning kiosks must be developed between the Service Provider and the City.

The Service Provider agrees to provide the City with read-only access to all citation reporting systems it utilizes. The City will be responsible for any costs associated with its requirement to communicate directly into the citation reporting system it utilizes.

The Service Provider agrees to develop and maintain a digital map of kiosk infrastructure throughout the curb management system. Updates to the kiosk map shall occur quarterly to provide the City with the most up-to-date information. In addition, the Service Provider will provide the City with a map of the metered spaces in the curb management system.

The City must receive a breakdown of revenue from the curb management system. The breakdown of revenue shall include but is not limited to, the revenue collected by each kiosk, revenue collected in each neighborhood, revenue collected by zone type, total revenue collected from kiosks, total revenue collected from citations, total revenue collected by citation type, and any additional revenue sources that contribute to the curb management system's gross revenue.

The Service Provider agrees to furnish any and all reports, spreadsheets, or datasets requested by the City.

2.7.3 Data Standards