Pre-Advertisement Notice for One-Stop Operator Services

Background

WIOA requires that each Local Workforce Development Area (LWDA) identify at least one comprehensive One-Stop Center within their service area. The comprehensive One-Stop Center for the Atlanta Department of Labor and Employment Services - WorkSource Atlanta is located at 818 Pollard Boulevard SE, Atlanta GA.

A comprehensive One-Stop Center is a physical location where job seekers and employer customers can access the programs, services, and activities of all required One-Stop partners. A comprehensive One-Stop Center must have at least one Title I staff person physically present.

The comprehensive One-Stop Center must provide:

Career services;

Access to training services;

Access to employment and training activities carried out under sec. 134(d) of WIOA;

Access to programs and activities carried out by required One-Stop partners; and

Workforce and labor market information.

Customers must have access to these programs, services, and activities during regular business days at a comprehensive One-Stop Center. The Local Workforce Development Board (LWDB) may establish other service hours to accommodate the schedules of individuals who work on regular business days.

WIOA stipulates the following regarding the One-Stop Operator:

The LWDB must use a competitive procurement process to select a One-Stop Operator to coordinate the delivery service of the One-Stop partners and service providers at the One-Stop Center.

An entity serving as a One-Stop Operator that also serves a different role within the One-Stop delivery system, may be selected, and designated as the One-Stop Operator provided there are sufficient firewalls and conflict of interest policies and procedures in place (Reference: 20 CFR 678.620b; 20 CFR 6779.430).

The One-Stop Operator may be a single eligible entity or a consortium of entities. If a Consortium of entities bid, a minimum of three of the One-Stop partners described in 20 CFR 678.400 must comprise the Consortium. Additionally, the proposal must clearly demonstrate that all contractual responsibility rests solely with one legal entity serving as the fiscal agent.

The Local Workforce Development Board may serve as the Operator with the approval of the Council of Chief Elected Officials and the Governor. Other eligible entities designated in 678.600(c)(7) may also serve as the One-Stop Operator.

Elementary schools and secondary schools are not eligible to be selected as the One-Stop Operator. Non-traditional public secondary schools such as night schools, adult schools, or area career and technical education schools are eligible to be operators.

One-Stop Operator Roles

The primary function of the One-Stop Operator is to coordinate the delivery service of One-Stop partners and service providers located at the One-Stop Center. Specific duties of the One-Stop Operator associated with the operation of the comprehensive One-Stop Center include, but are not limited to:

General coordination of all One-Stop partner staff and services conducted at the Center;

Design and implement a strategy for the integration of partners' staff and processes including the development of adequate methods of referrals, sharing information, and ensuring the non-duplication of services;

Fostering partnerships within the Center to promote function as a multi-agency team, and promotion of and participation in collective accountability that recognizes system outcomes in addition to individual partner program outcomes;

Ensuring that the Center is following all applicable Americans with Disabilities Act (ADA) guidelines and is accessible to individuals with disabilities;

Ensuring that all partners co-located at the Center implement and execute a priority of service for qualifying veterans and/or their eligible spouses, as mandated by State and local policy;

Coordinating staff training to ensure the ability to adequately perform assigned roles, functional knowledge of the policies, procedures and unique characteristics of all co-located partner programs, and cultural competency;

In conjunction with appropriate staff, recruiting additional partners and/or in-kind resources to support the Center, as appropriate;

Staff the One-Stop Center reception desk and to greet customers, provide initial needs assessment screening, and assign customer to the most appropriate onsite partner (or self-service function) for service; and,

Design and administer a customer satisfaction survey assessment tool that will be tabulated, analyzed, and reported out at least annually.

The One-Stop Operator is prohibited from:

Convening system stakeholders to assist in the development of the local plan;

Being responsible for oversight of itself;

Managing or significantly participating in the competition selection process for the One-Stop Operator;

Selecting or terminating One-Stop Operators, career services, and youth providers;

Negotiating local performance accountability measures; or

Developing and submitting a budget for activities of the LWDA.