PHL WORKS CUSTOMER SERVICE PROGRAM SUPPORT
| Agency: | Airports Council International |
|---|---|
| State: | District of Columbia |
| Type of Government: | State & Local |
| NAICS Category: |
|
| Posted Date: | Nov 6, 2024 |
| Due Date: | Dec 2, 2024 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
The City of Philadelphia, Department of Aviation Guest Experience unit requires overall support of the customer service strategy PHL WORKS and its components including, but not limited to, the continual growth and logistical support of each: PHL WORKS training sessions; Mystery “Journey” Shopping; the Employee Recognition Program; and Employee Appreciation and Engagement activations, events, and giveaways. Development and implementation of PHL WORKS online course trainings; communications planning and administration to foster airport-wide buy-in for trainings; and provide ongoing data, analysis and related KPIs for measurement. The Office of Economic Opportunity has set participation ranges of 15-20% MBE--and/or--15-20% WBE. Interested firms may obtain a copy of this RFP document via direct download on or after October 31, 2024, at https://philawx.phila.gov/econtract/ (“eContract Philly"). The opportunity number is 21241025131038. Please note that eContract Philly is compatible with Internet Explorer, Chrome and Safari; but the site is not presently compatible with Mozilla Firefox.
Submission Deadline: December 2, 2024
Submitting Organization: Philadelphia International Airport
PHL WORKS CUSTOMER SERVICE PROGRAM SUPPORT
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