Parking Garage Management

REQUEST FOR PROPOSALS FOR PROFESSIONAL SERVICES FOR
PARKING GARAGE MANAGEMENT
ISSUED BY
DIVISION OF FACILITIES MANAGEMENT
CONTRACT NUMBER OMB2606-PK_GAR
Contents:
I. Overview
II. Scope of Services
III. Required Information
IV. Professional Services RFP Administrative Information
V. Contract Terms and Conditions
VI. RFP Miscellaneous Information
VII. Attachments
Appendix A - MINIMUM MANDATORY SUBMISSION REQUIREMENTS
Appendix B - SCOPE OF WORK AND TECHNICAL REQUIREMENTS
Appendix C - ONLINE BID SUBMISSION PORTAL INSTRUCTIONS
** Ctrl + Click on the headings above will take you directly to the section.
I. Overview
The State of Delaware, Office of Management and Budget, Division of Facilities Management, seeks
professional services to manage, operate and repair Parking Garage Facilities owned by DFM. This request
for proposals ("RFP") is issued pursuant to 29 Del. C. 6981 and 6982.
The proposed schedule of events subject to the RFP is outlined below:
Public Notice Date: _6/26/26____
Deadline for Questions Date: _7/8/26_____
Response to Questions Posted by: Date: _7/15/26____
Deadline for Receipt of Proposals Date: _7/23/26____at 4:00 PM (Local Time)
Estimated Notification of Award Date: 30 days from proposal opening
Each proposal must be accompanied by a transmittal letter which briefly summarizes the proposing firm's
interest in providing the required professional services. The transmittal letter must also clearly state and
justify any exceptions to the requirements of the RFP which the applicant may have taken in presenting the
proposal. (Applicant exceptions must also be recorded on Attachment 3).
The State of Delaware reserves the right to deny any and all exceptions taken to the RFP requirements.

MANDATORY PREBID MEETING
A mandatory pre-bid meeting has not been established for this Request for Proposal.
II. Scope of Services
Vendor shall provide comprehensive parking facility management, operational, maintenance coordination,
customer service, security oversight, and administrative services for Parking Facilities identified by DFM.
Vendor shall furnish all personnel, supervision, equipment, materials, supplies, administrative support, and
other resources necessary to perform the services required under this Contract.
Services shall be provided in a manner that ensures the Parking Facility is operated safely, efficiently,
professionally, and in accordance with all applicable federal, state, and local laws, regulations, codes, and
industry standards.
The specific duties, responsibilities, performance standards, staffing requirements, operational requirements,
maintenance requirements, reporting requirements, and technical specifications are set forth in Appendix B
- Scope of Work and Technical Requirements, which is incorporated herein by reference and made a part
of this Contract.
Vendor shall perform all services described in Appendix B and any additional services reasonably necessary
for the successful operation and management of the Parking Facility.
The Owner reserves the right to add, modify, or remove Parking Facilities during the term of the Contract
through written amendment. Facility-specific requirements shall be identified in individual facility exhibits or
task orders, as applicable
III. Required Information
The following information shall be provided in each proposal in the order listed below. Failure to respond to
any request for information within this proposal may result in rejection of the proposal at the sole discretion
of the State.
A. Minimum Requirements
1. Provide Delaware license(s) and/or certification(s) necessary to perform services as identified in the
scope of work.
Prior to the execution of an award document, the successful Vendor shall either furnish the Agency
with proof of State of Delaware Business Licensure or initiate the process of application where
required.
2. Vendor shall provide responses to the Request for Proposal (RFP) scope of work and clearly identify
capabilities as presented in the General Evaluation Requirements below.
3. Complete all appropriate attachments and forms as identified within the RFP.
4. Proof of insurance and amount of insurance shall be furnished to the Agency prior to the start of the
contract period and shall be no less than as identified in the bid solicitation, Section V, Item G,
subsection 7 (insurance).
B. General Evaluation Requirements

1. Experience - The Vendor must have at least 10 years of multi-location Parking Facility Management
Experience. Provide a list of current and past contractual engagements over that period for Parking
Management and points of contact at each.
2. Capacity to meet requirements (size, financial condition, etc.)
3. Proposed Security - The Vendor must provide its plan for maintaining security for the Facility,
including, but not limited to, all security equipment in the Facility and for providing security guard
personnel for all operating hours.
4. Maintenance Program - The Vendor will assume the management for the physical plant and must
submit a maintenance plan. This plan will include a schedule and budget for all the required
maintenance and repair of infrastructure in the Facility
IV. Professional Services RFP Administrative Information
A. RFP Issuance
1. Public Notice
Public notice has been provided in accordance with 29 Del. C. 6981.
2. Obtaining Copies of the RFP
This RFP is available in electronic form through the State of Delaware Procurement website at
https://mmp.delaware.gov/Bids and https://DFM.bonfirehub.com/. Paper copies of this RFP will not
be available.
3. Assistance to Vendors with a Disability
Vendors with a disability may receive accommodation regarding the means of communicating this
RFP or participating in the procurement process. For more information, contact the Designated
Contact no later than ten days prior to the deadline for receipt of proposals.
4. RFP Designated Contact
All requests, questions, or other communications about this RFP shall be made in writing to the
State of Delaware. Address all communications to the person listed below; communications made
to other State of Delaware personnel or attempting to ask questions by phone or in person will not
be allowed or recognized as valid and may disqualify the vendor. Vendors should rely only on
written statements issued by the RFP designated contact, through an addendum posted on
https://mmp.delaware.gov/Bids and https://DFM.bonfirehub.com/.
Edwin Robles, P.E.
122 Martin Luther King Jr Blvd S.
Dover DE 19901
Edwin.Robles@delaware.gov
To ensure that written requests are received and answered in a timely manner, electronic mail (e-
mail) correspondence is acceptable, but other forms of delivery, such as postal and courier services
can also be used.
5. Consultants and Legal Counsel
The State of Delaware may retain consultants or legal counsel to assist in the review and evaluation
of this RFP and the vendors' responses. Bidders shall not contact the State's consultant or legal
counsel on any matter related to the RFP.
6. Contact with State Employees
Direct contact with State of Delaware employees other than the State of Delaware Designated
Contact regarding this RFP is expressly prohibited without prior consent. Vendors directly contacting
State of Delaware employees risk elimination of their proposal from further consideration. Exceptions

exist only for organizations currently doing business in the State who require contact in the normal
course of doing that business.
7. Organizations Ineligible to Bid
Any individual, business, organization, corporation, consortium, partnership, joint venture, or any
other entity including subcontractors currently debarred or suspended is ineligible to bid. Any entity
ineligible to conduct business in the State of Delaware for any reason is ineligible to respond to the
RFP.
8. Exclusions
The Proposal Evaluation Team reserves the right to refuse to consider any proposal from a vendor
who:
a. Has been convicted for commission of a criminal offense as an incident to obtaining or attempting
to obtain a public or private contract or subcontract, or in the performance of the contract or
subcontract:
b. Has been convicted under State or Federal statutes of embezzlement, theft, forgery, bribery,
falsification or destruction of records, receiving stolen property, or other offense indicating a lack
of business integrity or business honesty that currently and seriously affects responsibility as a
State contractor:
c. Has been convicted or has had a civil judgment entered for a violation under State or Federal
antitrust statutes:
d. Has violated contract provisions such as;
1) Known failure without good cause to perform in accordance with the specifications or within
the time limit provided in the contract; or
2) Failure to perform or unsatisfactory performance in accordance with terms of one or more
contracts;
e. Has violated ethical standards set out in law or regulation; and
f. Any other cause listed in regulations of the State of Delaware determined to be serious and
compelling as to affect responsibility as a State contractor, including suspension or debarment by
another governmental entity for a cause listed in the regulations.
B. RFP Submissions
1. Acknowledgement of Understanding of Terms
By submitting a bid, each vendor shall be deemed to acknowledge that it has carefully read all
sections of this RFP, including all forms, schedules and exhibits hereto, and has fully informed itself
as to all existing conditions and limitations.
2. Proposals
Solicitation responses must be submitted through the online bid submission portal,
https://DFM.bonfirehub.com/. Refer to Appendix C - Online Bid Submission Portal Instructions for
specific instructions
3. Proposal Modifications
Vendors will have the ability to modify their submissions up to the Submission Deadline in the online
bid submission portal, https://DFM.bonfirehub.com/.
4. Proposal Costs and Expenses
The State of Delaware will not pay any costs incurred by any Vendor associated with any aspect of
responding to this solicitation, including proposal preparation, printing or delivery, attendance at
vendor's conference, system demonstrations or negotiation process.
5. Proposal Expiration Date
Prices quoted in the proposal shall remain fixed and binding on the bidder at least through July 30,
2027. The State of Delaware reserves the right to ask for an extension of time if needed.

6. Late Proposals
Proposals submitted after the specified date and time will not be accepted by the online bid
submission portal. Evaluation of the proposals is expected to begin shortly after the proposal due
date. To document compliance with the deadline, the proposal will be date and time stamped upon
receipt within the online bid submission portal.
7. Proposal Opening
The State of Delaware will receive proposals until the date and time shown in this RFP. Proposals
will be opened in the presence of State of Delaware personnel. Any unopened proposals will be
returned to the submitting Vendor.
There will be no public opening of proposals but a public log will be kept of the names of all vendor
organizations that submitted proposals. The contents of any proposal shall not be disclosed in
accordance with 29 Del. C. 10001, et seq. ("FOIA").
8. Non-Conforming Proposals
Non-conforming proposals will not be considered. Non-conforming proposals are defined as those
that do not meet the requirements of this RFP. The determination of whether an RFP requirement is
substantive, or a mere formality shall reside solely within the State of Delaware.
9. Concise Proposals
The State of Delaware discourages overly lengthy and costly proposals. It is the desire that proposals
be prepared in a straightforward and concise manner. Unnecessarily elaborate brochures or other
promotional materials beyond those sufficient to present a complete and effective proposal are not
desired. The State of Delaware's interest is in the quality and responsiveness of the proposal.
10. Realistic Proposals
It is the expectation of the State of Delaware that vendors can fully satisfy the obligations of the
proposal in the manner and timeframe defined within the proposal. Proposals must be realistic and
must represent the best estimate of time, materials and other costs including the impact of inflation
and any economic or other factors that are reasonably predictable.
The State of Delaware shall bear no responsibility or increase obligation for a vendor's failure to
accurately estimate the costs or resources required to meet the obligations defined in the proposal.
11. Confidentiality of Documents
Subject to applicable law or the order of a court of competent jurisdiction to the contrary, all documents
submitted as part of the vendor's solicitation response (response) will be treated as confidential during
the evaluation process. As such, vendor responses will not be available for review by anyone other
than the State of Delaware Evaluation Team or its designated agents. There shall be no disclosure
of any vendor's information until a fully executed contract is received unless such disclosure is
required by law or by order of a court of competent jurisdiction.
The State of Delaware and its constituent agencies are required to comply with the State of Delaware
Freedom of Information Act, 29 Del. C. 10001, et seq. ("FOIA"). FOIA requires that the State of
Delaware's records are public records (unless otherwise declared by FOIA or other law to be exempt
from disclosure) and are subject to inspection and copying by any person upon a written request.
Once fully executed contracts are received, the contents of all vendor responses are subject to FOIA's
public disclosure obligations and exemptions.
The State of Delaware wishes to create a business-friendly environment and procurement process.
As such, the State respects the vendor community's desire to protect its intellectual property, trade
secrets, and confidential business information (collectively referred to herein as "confidential business
information"). Responses must contain sufficient information to be evaluated. Through the online bid
submission portal, vendors will submit two copies of their solicitation response. One shall be marked
original containing the full solicitation response. The second shall be marked redacted copy, redacting

those items the vendor is looking to mark confidential. The redacted copy must include the completed
confidentiality form describing the items redacted, representing in good faith that the information is
not "public record" as defined by 29 Del. C. 10002, and briefly stating the reasons that each
redaction meets the said definitions. A vendor's allegation as to its confidential business information
shall not be binding on the State. The State shall independently determine the validity of any vendor
designation as set forth in this section. Any vendor submitting a response to the solicitation herein
expressly accepts the State's absolute right and duty to independently assess the legal and factual
validity of any information designated as confidential business information. Accordingly, Vendor(s)
assume the risk that confidential business information included within a response to a solicitation may
enter the public domain.
12. Multi-Vendor Solutions (Joint Ventures)
Multi-vendor solutions (joint ventures) will be allowed only if one of the venture partners is designated
as the "prime contractor". The "prime contractor" must be the joint venture's contact point for the
State of Delaware and be responsible for the joint venture's performance under the contract, including
all project management, legal and financial responsibility for the implementation of all vendor
systems. If a joint venture is proposed, a copy of the joint venture agreement clearly describing the
responsibilities of the partners must be submitted with the proposal. Services specified in the
proposal shall not be subcontracted without prior written approval by the State of Delaware, and
approval of a request to subcontract shall not in any way relieve Vendor of responsibility for the
professional and technical accuracy and adequacy of the work. Further, vendor shall be and remain
liable for all damages to the State of Delaware caused by negligent performance or non-performance
of work by its subcontractor or its sub-subcontractor.
Multi-vendor proposals must be a consolidated response with all cost included in the cost summary.
Where necessary, RFP response pages are to be duplicated for each vendor.
a. Primary Vendor
The State of Delaware expects to negotiate and contract with only one "prime vendor". The State
of Delaware will not accept any proposals that reflect an equal teaming arrangement or from
vendors who are co-bidding on this RFP. The prime vendor will be responsible for the
management of all subcontractors.
Any contract that may result from this RFP shall specify that the prime vendor is solely responsible
for fulfillment of any contract with the State as a result of this procurement. The State will make
contract payments only to the awarded vendor. Payments to any-subcontractors are the sole
responsibility of the prime vendor (awarded vendor).
Nothing in this section shall prohibit the State of Delaware from the full exercise of its options
under Section IV.B.18 regarding multiple source contracting.
b. Sub-contracting
The vendor selected shall be solely responsible for contractual performance and management of
all subcontract relationships. This contract allows subcontracting assignments; however, vendors
assume all responsibility for work quality, delivery, installation, maintenance, and any supporting
services required by a subcontractor.
Use of subcontractors must be clearly explained in the proposal, and major subcontractors must
be identified by name. The prime vendor shall be wholly responsible for the entire contract
performance whether or not subcontractors are used. Any sub-contractors must be approved
by State of Delaware.
c. Multiple Proposals
A primary vendor may not participate in more than one proposal in any form. Sub-contracting
vendors may participate in multiple joint venture proposals.

13. Sub-Contracting
The vendor selected shall be solely responsible for contractual performance and management of all
subcontract relationships. This contract allows subcontracting assignments; however, vendors
assume all responsibility for work quality, delivery, installation, maintenance, and any supporting
services required by a subcontractor.
Use of subcontractors must be clearly explained in the proposal, and subcontractors must be
identified by name. Any sub-contractors must be approved by State of Delaware.
14. Discrepancies and Omissions
Vendor is fully responsible for the completeness and accuracy of their proposal, and for examining
this RFP and all addenda. Failure to do so will be at the sole risk of vendor. Should vendor find
discrepancies, omissions, unclear or ambiguous intent or meaning, or should any questions arise
concerning this RFP, vendor shall notify the State of Delaware's Designated Contact, in writing, of
such findings at least ten (10) days before the proposal opening. This will allow issuance of any
necessary addenda. It will also help prevent the opening of a defective proposal and exposure of
vendor's proposal upon which award could not be made. All unresolved issues should be addressed
in the proposal.
Protests based on any omission or error, or on the content of the solicitation, will be disallowed if
these faults have not been brought to the attention of the Designated Contact, in writing, at least ten
(10) calendar days prior to the time set for opening of the proposals.
a. RFP Question and Answer Process
The State of Delaware will allow written requests for clarification of this solicitation. All questions with
regard to the interpretation of this solicitation, drawings, or specifications, or any other aspect of this
solicitation must be received through the online bid submission portal by July 8, 2026 by 4:00 p.m.,
referencing the section, page number, text of passage being questioned, and the question. All
questions will be answered in writing by July 15, 2026 by 4:00 p.m., with responses posted on
https://mmp.delaware.gov/Bids and https://DFM.bonfirehub.com/.
15. State's Right to Reject Proposals
The State of Delaware reserves the right to accept or reject any or all proposals or any part of any
proposal, to waive defects, technicalities or any specifications (whether they be in the State of
Delaware's specifications or vendor's response), to sit and act as sole judge of the merit and
qualifications of each product offered, or to solicit new proposals on the same project or on a modified
project which may include portions of the originally proposed project as the State of Delaware may
deem necessary in the best interest of the State of Delaware.
16. State's Right to Cancel Solicitation
The State of Delaware reserves the right to cancel this solicitation at any time during the procurement
process, for any reason or for no reason. The State of Delaware makes no commitments expressed
or implied, that this process will result in a business transaction with any vendor.
This RFP does not constitute an offer by the State of Delaware. Vendor's participation in this process
may result in the State of Delaware selecting your organization to engage in further discussions and
negotiations toward execution of a contract. The commencement of such negotiations does not,
however, signify a commitment by the State of Delaware to execute a contract nor to continue
negotiations. The State of Delaware may terminate negotiations at any time and for any reason, or
for no reason.
17. State's Right to Award Multiple Source Contracting
Pursuant to 29 Del. C. 6986, the State of Delaware may award a contract for a particular
professional service to two or more vendors if the agency head makes a determination that such an
award is in the best interest of the State of Delaware.

18. Potential Contract Overlap
Vendors shall be advised that the State, at its sole discretion, shall retain the right to solicit for goods
and/or services as required by its agencies and as it serves the best interest of the State. As needs
are identified, there may exist instances where contract deliverables, and/or goods or services to be
solicited and subsequently awarded, overlap previous awards. The State reserves the right to reject
any or all bids in whole or in part, to make partial awards, to award to multiple vendors during the
same period, to award by types, on a zone-by-zone basis or on an item-by-item or lump sum basis
item by item, or lump sum total, whichever may be most advantageous to the State of Delaware.
19. Supplemental Solicitation
The State reserves the right to advertise a supplemental solicitation during the term of the Agreement
if deemed in the best interest of the State.
20. Notification of Withdrawal of Proposal
Vendors will have the ability to withdraw their submissions up to the Submission Deadline in the online
bid submission portal.
21. Revisions to the RFP
If it becomes necessary to revise any part of the RFP, an addendum will be posted on the State of
Delaware's website at bids.delaware.gov. The State of Delaware is not bound by any statement
related to this RFP made by any State of Delaware employee, contractor or its agents.
22. Exceptions to the RFP
Any exceptions to the RFP, or the State of Delaware's terms and conditions, must be recorded on
Attachment 3. Acceptance of exceptions is within the sole discretion of the evaluation committee.
23. Business References
Provide at least three (3) business references consisting of current or previous customers of similar
scope and value using Attachment 5. Include business name, mailing address, contact name and
phone number, number of years doing business with, and type of work performed. Personal
references cannot be considered.
24. Award of Contract
The final award of a contract is subject to approval by the State of Delaware. The State of Delaware
has the sole right to select the successful vendor(s) for award, to reject any proposal as unsatisfactory
or non-responsive, to award a contract to other than the lowest priced proposal, to award multiple
contracts, or not to award a contract, as a result of this RFP.
Notice in writing to a vendor of the acceptance of its proposal by the State of Delaware and the
subsequent full execution of a written contract will constitute a contract, and no vendor will acquire
any legal or equitable rights or privileges until the occurrence of both such events.
a. RFP Award Notifications
After reviews of the evaluation committee report and its recommendation, and once the contract
terms and conditions have been finalized, the State of Delaware will award the contract.
The contract shall be awarded to the vendor whose proposal is most advantageous, taking into
consideration the evaluation factors set forth in the RFP.
It should be explicitly noted that the State of Delaware is not obligated to award the contract to
the vendor who submits the lowest bid or the vendor who receives the highest total point score,
rather the contract will be awarded to the vendor whose proposal is the most advantageous to
the State of Delaware. The award is subject to the appropriate State of Delaware approvals.

After a final selection is made, the winning vendor will be invited to negotiate a contract with the
State of Delaware; remaining vendors will be notified in writing of their selection status.
25. Cooperatives
Vendors, who have been awarded similar contracts through a competitive bidding process with a
cooperative, are welcome to submit the cooperative pricing for this solicitation. State of Delaware
terms will take precedence.
C. RFP Evaluation Process
An evaluation team composed of representatives of the State of Delaware will evaluate proposals on a
variety of quantitative criteria. Neither the lowest price nor highest scoring proposal will necessarily be
selected.
The State of Delaware reserves full discretion to determine the competence and responsibility,
professionally and/or financially, of vendors. Vendors are to provide in a timely manner any and all
information that the State of Delaware may deem necessary to make a decision.
1. Proposal Evaluation Team
The Proposal Evaluation Team shall be comprised of representatives of the State of Delaware. The
Team shall determine which vendors meet the minimum requirements pursuant to selection criteria
of the RFP and procedures established in 29 Del. C. 6981 and 6982. Professional services for this
solicitation are considered under 29 Del. C. 6982(b). The Team may negotiate with one or more
vendors during the same period and may, at its discretion, terminate negotiations with any or all
vendors. The Team shall make a recommendation regarding the award to the Director of the Division
of Facilities Management, who shall have final authority, subject to the provisions of this RFP and 29
Del. C. 6982(b), to award a contract to the successful vendor in the best interests of the State of
Delaware.
2. Proposal Selection Criteria
The Proposal Evaluation Team shall assign up to the maximum number of points for each Evaluation
Item to each of the proposing vendor's proposals. All assignments of points shall be at the sole
discretion of the Proposal Evaluation Team.
The proposals shall contain the essential information on which the award decision shall be made.
The information required to be submitted in response to this RFP has been determined by the State
of Delaware to be essential for use by the Team in the bid evaluation and award process. Therefore,
all instructions contained in this RFP shall be met in order to qualify as a responsive and responsible
contractor and participate in the Proposal Evaluation Team's consideration for award. Proposals
which do not meet or comply with the instructions of this RFP may be considered non-conforming
and deemed non-responsive and subject to disqualification at the sole discretion of the Team.
The Team reserves the right to:
* Select for contract or for negotiations a proposal other than that with lowest costs.
* Reject any and all proposals or portions of proposals received in response to this RFP or to make
no award or issue a new RFP.
* Waive or modify any information, irregularity, or inconsistency in proposals received.
* Request modification to proposals from any or all vendors during the contract review and
negotiation.
* Negotiate any aspect of the proposal with any vendor and negotiate with more than one vendor
at the same time.
* Select more than one vendor pursuant to 29 Del. C. 6986. Such selection will be based on the
following criteria:
The anticipated workload during the term of the contract.
o

Criteria Weight
All proposals shall be evaluated using the same criteria and scoring process. The following criteria
shall be used by the Evaluation Team to evaluate proposals:
Criteria Weight
Experience 25
Responsiveness/Customer Service 15
Proposed Security 20
Maintenance Program 20
Pricing 20
Total 100%
For award under 29 Del. C. 6982(a), pricing shall not be solicited for comparison of vendors. The
agency may require the firm receiving the award to execute a truth-in-negotiation certificate stating
the wage rates and other factual unit costs supporting the compensation are accurate, complete and
current at the time of contracting.
Vendors are encouraged to review the evaluation criteria and to provide a response that addresses
each of the scored items. Evaluators will not be able to make assumptions about a vendor's
capabilities so the responding vendor should be detailed in their proposal responses.
3. Proposal Clarification
The Evaluation Team may contact any vendor in order to clarify uncertainties or eliminate confusion
concerning the contents of a proposal. Proposals may not be modified as a result of any such
clarification request.
4. References
The Evaluation Team may contact any customer of the vendor, whether or not included in the
vendor's reference list, and use such information in the evaluation process. Additionally, the State of
Delaware may choose to visit existing installations of comparable systems, which may or may not
include vendor personnel. If the vendor is involved in such site visits, the State of Delaware will pay
travel costs only for State of Delaware personnel for these visits.
5. Oral Presentations
After initial scoring and a determination that vendor(s) are qualified to perform the required services,
selected vendors may be invited to make oral presentations to the Evaluation Team. All vendor(s)
selected will be given an opportunity to present to the Evaluation Team.
The selected vendors will have their presentations scored or ranked based on their ability to
successfully meet the needs of the contract requirements, successfully demonstrate their product
and/or service, and respond to questions about the solution capabilities.
The vendor representative(s) attending the oral presentation shall be technically qualified to respond
to questions related to the proposed system and its components.
All of the vendor's costs associated with participation in oral discussions and system demonstrations
conducted for the State of Delaware are the vendor's responsibility.