Parking Facilities Management

STATE OF NORTH CAROLINA
Central Piedmont Community College
Request for Proposal #: 88-270001-BO
Parking Facilities Management
Date of Issue: July 24, 2026
Proposal Opening Date: August 31, 2026
At 2:00 PM ET
Direct all inquiries concerning this RFP to:
Bonnie Ogden
Email: bonnie.ogden@cpcc.edu
Phone: 704-330-6515

STATE OF NORTH CAROLINA
Request for Proposal #
88-270001-BO
______________________________________________________
For internal State agency processing, including tabulation of proposals, provide your company's eVP (Electronic
Vendor Portal) Number. Pursuant to G.S. 132-1.10(b) this identification number shall not be released to the public.
This page will be removed and shredded, or otherwise kept confidential, before the procurement file is made
available for public inspection.
This page shall be filled out and returned with your proposal.
Failure to do so may subject your proposal to rejection.
___________________________________________________
Vendor Name
______________________________
Vendor eVP#
Note: For a contract to be awarded to you, your company (you) must be a North Carolina registered Vendor in
good standing. You must enter the Vendor number assigned through eVP (Electronic Vendor Portal). If you do
not have a Vendor number, register athttps://evp.nc.gov/SignIn
Electronic responses ONLY will be accepted for this solicitation.
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Proposal Number: 88-270001-BO Vendor: __________________________________________
STATE OF NORTH CAROLINA
Central Piedmont Community College
Refer ALL Inquiries regarding this RFP to: Request for Proposal #: 88-270001-BO
Bonnie Ogden Proposals are due August 31, 2026 2:00 PM ET
bonnie.ogden@cpcc.edu Public Opening for any interested parties may be attended at 2:15 PM ET via
https://teams.microsoft.com/meet/258874424636449?p=WLck9NVFabgVRDYO24
Using Agency: Central Piedmont Community Commodity No. and Description: 781118 - Parking Management
College Services
EXECUTION
In compliance with this Request for Proposals (RFP), and subject to all the conditions herein, the undersigned Vendor
offers and agrees to furnish and deliver any or all items upon which prices are bid, at the prices set opposite each item
within the time specified herein.
By executing this proposal, the undersigned Vendor understands that false certification is a Class I felony and certifies
that:
this proposal is submitted competitively and without collusion (G.S. 143-54),
none of its officers, directors, or owners of an unincorporated business entity has been convicted of any
violations of Chapter 78A of the General Statutes, the Securities Act of 1933, or the Securities Exchange Act of
1934 (G.S. 143-59.2), and
it is not an ineligible Vendor as set forth in G.S. 143-59.1.
Furthermore, by executing this proposal, the undersigned certifies to the best of Vendor's knowledge and belief, that:
it and its principals are not presently debarred, suspended, proposed for debarment, declared ineligible or
voluntarily excluded from covered transactions by any Federal or State department or agency.
As required by G.S. 143-48.5, the undersigned Vendor certifies that it, and each of its sub-Contractors for any Contract
awarded as a result of this RFP, complies with the requirements of Article 2 of Chapter 64 of the NC General Statutes,
including the requirement for each employer with more than 25 employees in North Carolina to verify the work
authorization of its employees through the federal E-Verify system.
As required by Executive Order 24 (2017), the undersigned vendor certifies will comply with all Federal and State
requirements concerning fair employment and that it does not and will not discriminate, harass, or retaliate against
any employee in connection with performance of any Contract arising from this solicitation.
G.S. 133-32 and Executive Order 24 (2009) prohibit the offer to, or acceptance by, any State Employee associated with
the preparing plans, specifications, estimates for public contracts; or awarding or administering public contracts; or
inspecting or supervising delivery of the public contract of any gift from anyone with a contract with the State, or from
any person seeking to do business with the State. By execution of this response to the RFP, the undersigned certifies,
for Vendor's entire organization and its employees or agents, that Vendor is not aware that any such gift has been
offered, accepted, or promised by any employees of your organization.
By executing this proposal, Vendor certifies that it has read and agreed to the INSTRUCTION TO VENDORS and the
NORTH CAROLINA GENERAL TERMS AND CONDITIONS incorporated herein. These documents can be accessed from
the ATTACHMENTS page within this document.
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Proposal Number: 88-270001-BO Vendor: __________________________________________
Failure to execute/sign proposal prior to submittal may render proposal invalid and it MAY BE REJECTED. Late
proposals shall not be accepted.
COMPLETE/FORMAL NAME OF VENDOR:
STREET ADDRESS: P.O. BOX: ZIP:
CITY & STATE & ZIP: TELEPHONE TOLL FREE TEL. NO:
NUMBER:
PRINCIPAL PLACE OF BUSINESS ADDRESS IF DIFFERENT FROM ABOVE (SEE INSTRUCTIONS TO VENDORS ITEM #21):
PRINT NAME & TITLE OF PERSON SIGNING ON BEHALF OF VENDOR:
VENDOR'S AUTHORIZED SIGNATURE*: DATE: EMAIL:
VALIDITY PERIOD
Offer shall be valid for at least 120 days from date of bid opening, unless otherwise stated here: ______ days, or if
extended by mutual agreement of the parties in writing. Any withdrawal of this offer shall be made in writing,
effective upon receipt by the agency issuing this RFP.
ACCEPTANCE OF PROPOSAL
If your proposal is accepted, all provisions of this RFP, along with the written results of any negotiations, shall constitute
the written agreement between the parties ("Contract"). The NORTH CAROLINA GENERAL TERMS AND CONDITIONS
are incorporated herein and shall apply. Depending upon the Goods or Services being offered, other terms and
conditions may apply, as mutually agreed.
FOR STATE USE ONLY: Offer accepted and Contract awarded this________ day of __________, 20____, as
indicated on
The attached certification, by ____________________________________________________________________.
(Authorized Representative of Central Piedmont Community College)
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Proposal Number: 88-270001-BO Vendor: __________________________________________
Contents
1.0 PURPOSE AND BACKGROUND ............................................................................................. 5
1.1 CONTRACT TERM ............................................................................................................................. 5
2.0 GENERAL INFORMATION ....................................................................................................... 6
2.1 REQUEST FOR PROPOSAL DOCUMENT ............................................................................. 6
2.2 E-PROCUREMENT FEE ......................................................................................................... 6
2.3 NOTICE TO VENDORS REGARDING RFP TERMS AND CONDITIONS ............................... 6
2.4 RFP SCHEDULE ..................................................................................................................... 6
2.5 PROPOSAL QUESTIONS ....................................................................................................... 7
2.6 PROPOSAL SUBMITTAL ....................................................................................................... 7
2.7 PROPOSAL CONTENTS ........................................................................................................ 8
2.8 ALTERNATE PROPOSALS .................................................................................................... 8
2.9 DEFINITIONS, ACRONYMS, AND ABBREVIATIONS ............................................................ 9
3.0 METHOD OF AWARD AND PROPOSAL EVALUATION PROCESS ....................................... 9
3.1 METHOD OF AWARD ............................................................................................................. 9
3.2 CONFIDENTIALITY AND PROHIBITED COMMUNICATIONS DURING EVALUATION......... 9
3.3 PROPOSAL EVALUATION PROCESS ................................................................................. 10
3.4 EVALUATION CRITERIA ...................................................................................................... 10
3.5 PERFORMANCE OUTSIDE THE UNITED STATES ............................................................. 11
3.6 INTERPRETATION OF TERMS AND PHRASES .................................................................. 11
4.0 REQUIREMENTS ........................................................................................................................ 11
4.1 PRICING ................................................................................................................................ 12
4.2 REFERENCES ...................................................................................................................... 12
4.3 FINANCIAL STABILITY ........................................................................................................ 12
4.4 BACKGROUND CHECKS ..................................................................................................... 12
4.5 PERSONNEL ......................................................................................................................... 13
4.6 VENDOR'S REPRESENTATIONS ........................................................................................ 13
4.7 AGENCY INSURANCE REQUIREMENTS MODIFICATION ................................................. 14
4.8 SUBCONTRACTORS ............................................................................................................ 14
4.9 SECRETARY OF STATE REGISTRATION ........................................................................... 14
5.0 SPECIFICATIONS AND SCOPE OF WORK .......................................................................... 14
5.1 GENERAL ............................................................................................................................. 14
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Proposal Number: 88-270001-BO Vendor: __________________________________________
5.2 TASKS/SCOPE OF WORK ................................................................................................... 15
5.3 VENDOR EXPERIENCE ........................................................................................................ 22
5.4 KEY PERFORMANCE INDICATORS (KPIS) AND SERVICE LEVEL AGREEMENTS (SLAS)22
6.0 CONTRACT ADMINISTRATION .................................................................................................... 23
6.1 CONTRACT MANAGER AND CUSTOMER SERVICE ......................................................... 23
6.2 INVOICES .............................................................................................................................. 23
6.3 POST AWARD BUSINESS REVIEW MEETINGS ................................................................. 23
6.4 CONTINUOUS IMPROVEMENT ............................................................................................ 23
6.5 PERIODIC REPORTS ........................................................................................................... 24
6.6 ACCEPTANCE OF WORK .................................................................................................... 28
6.7 TRANSITION ASSISTANCE ................................................................................................. 29
6.8 DISPUTE RESOLUTION ....................................................................................................... 29
6.9 CONTRACT CHANGES ........................................................................................................ 29
7.0 ATTACHMENTS ..................................................................................................................... 30
ATTACHMENT A: PRICING............................................................................................................... 30
ATTACHMENT B: INSTRUCTIONS TO VENDORS .......................................................................... 32
ATTACHMENT C: NORTH CAROLINA GENERAL TERMS & CONDITIONS ................................... 32
ATTACHMENT E: CUSTOMER REFERENCE FORM ....................................................................... 32
ATTACHMENT F: LOCATION OF WORKERS UTILIZED BY VENDOR ........................................... 32
ATTACHMENT G: CERTIFICATION OF FINANCIAL CONDITION ................................................... 32
ATTACHMENT H: CERTIFICATION OF CONFIDENTIAL INFORMATION ....................................... 33
ATTACHMENT I: COLLEGE CERTIFICATE OF INSURANCE REQUIREMENTS ............................ 34
ATTACHMENT J: CENTRAL CAMPUS MAP & GARAGE ADDRESSES ......................................... 36
ATTACHMENT K: CENTRAL CAMPUS PARKING SQUARE FOOTAGE AND SPACES ................ 37
ATTACHMENT L: PARKING CREDENTIAL MODERNIZATION ....................................................... 38
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Proposal Number: 88-270001-BO Vendor: __________________________________________
1.0 PURPOSE AND BACKGROUND
The intent of this Request for Proposal (RFP) is to award an Agency Specific Term Contract (ASTC) to qualified Vendor(s)
to provide Parking Facilities Management Services. The Vendor shall provide reasonable labor, equipment, and the
necessary supervision to ensure their employees are in full compliance with Central Piedmont Community College
(Central Piedmont or CPCC) policies, procedures, and training program.
Founded in 1963, Central Piedmont Community College (Central Piedmont) has six (6) campuses and two (2)
additional locations referred to herein as "centers", located throughout Mecklenburg County, North Carolina.
Addresses for these locations are listed below and maps and additional information can be found at
https://www.cpcc.edu/locations.
Cato 8120 Grier Road, Charlotte, NC 28215
Central 1201 Elizabeth Avenue, Charlotte, NC 28204
Harper 315 West Hebron Street, Charlotte, NC 28273
Harris 3210 CPCC Harris Campus Drive, Charlotte, NC 28208
Levine 2800 Campus Ridge Road, Charlotte, NC 28105
Merancas 11920 Verhoeff Drive, Huntersville, NC 28078
City View Center 1609 Alleghany Street, Charlotte, NC 28208
WTVI PBS Charlotte 3242 Commonwealth Avenue, Charlotte, NC 28205
As one of the largest community colleges in North Carolina, Central Piedmont enrolls over 55,000 students annually
across all programs. The College offers nearly 300 degree, diploma, and certification programs; customized corporate
training; market-focused continuing education; and special interest classes. The main campus, Central Campus, is an
urban campus located in the heart of the City of Charlotte, North Carolina. Central Campus has extensive parking
service needs, with four (4) parking garages and eleven (11) surface lots. The College's remaining five (5) campuses
and the two (2) centers are in suburban areas and only have surface parking lots.
Managing the College's parking service needs in-house would be cost-prohibitive, and therefore the Central Piedmont
is seeking a qualified Vendor to operate and manage all of the College's parking facilities services. Services will
primarily be provided at Central Piedmont's Central Campus location. Services at Central Piedmont's five (5) suburban
campuses (Cato, Harper, Harris, Levine, and Merancas) and two (2) centers (City View Center and WTVI PBS Charlotte),
will be on an as-needed basis and are focused mainly around assisting with special events, occasional issuing of
citations and infrequent disabling of vehicles.
The intent of this solicitation is to award an Agency Specific Term Contract.
1.1 CONTRACT TERM
The Contract shall have an initial term of three (3) years, beginning on January 1, 2027 (the "Effective Date") or upon
Contract Execution, whichever is later.
At the end of the Contract's initial term, the State shall have the option, in its sole discretion, to renew the Contract on
the same terms and conditions for up to two (2) additional one-year terms. The State will give the Vendor written
notice of its intent to exercise each option no later than fifteen (15) days before the end of the Contract's then-current
term. In addition to any optional renewal terms, and with the Vendor's concurrence, the State reserves the right to
extend the Contract after the last active term.
Proposals shall be submitted in accordance with the terms and conditions of this RFP and any addenda issued hereto.
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Proposal Number: 88-270001-BO Vendor: __________________________________________
2.0 GENERAL INFORMATION
2.1 REQUEST FOR PROPOSAL DOCUMENT
This RFP is comprised of the base RFP document, any attachments, and any addenda released before Contract award,
which are incorporated herein by reference.
2.2 E-PROCUREMENT FEE
ATTENTION: The E-Procurement fee may apply to this solicitation. See the paragraph entitled ELECTRONIC
PROCUREMENT of the North Carolina General Terms and Conditions.
General information on the E-Procurement Services can be found at: http://eprocurement.nc.gov/.
2.3 NOTICE TO VENDORS REGARDING RFP TERMS AND CONDITIONS
It shall be the Vendor's responsibility to read the Instructions to Vendors, the North Carolina General Terms and
Conditions, all relevant exhibits and attachments, and any other components made a part of this RFP and comply with
all requirements and specifications herein. Vendors are also responsible for obtaining and complying with all Addenda
and other changes that may be issued in connection with this RFP.
If Vendors have questions or issues regarding any component of this RFP, those must be submitted as questions in
accordance with the instructions in the PROPOSAL QUESTIONS Section. If the State determines that any changes will
be made as a result of the questions asked, then such decisions will be communicated in the form of an RFP addendum.
The State may also elect to leave open the possibility for later negotiation of specific provisions of the Contract that
have been addressed during the question-and-answer period, prior to contract award.
Other than through the process of negotiation under 01 NCAC 05B.0503, the State rejects and will not be required to
evaluate or consider any additional or modified terms and conditions submitted with Vendor's proposal or otherwise.
This applies to any language appearing in or attached to the document as part of the Vendor's proposal that purports
to vary any terms and conditions or Vendors' instructions herein or to render the proposal non-binding or subject to
further negotiation. Vendor's proposal shall constitute a firm offer that shall be held open for the period required
herein ("Validity Period" above).
The State may exercise its discretion to consider Vendor proposed modifications. By execution and delivery of this
RFP Response, the Vendor agrees that any additional or modified terms and conditions, whether submitted
purposely or inadvertently, shall have no force or effect, and will be disregarded unless expressly agreed upon
through negotiation and incorporated by way of a Best and Final Offer (BAFO). Noncompliance with, or any attempt
to alter or delete, this paragraph shall constitute sufficient grounds to reject Vendor's proposal as nonresponsive.
2.4 RFP SCHEDULE
The table below shows the intended schedule for this RFP. The State will make every effort to adhere to this schedule.
Event Responsibility Date and Time
Issue RFP State July 24, 2026
Submit Written Vendor August 5, 2026
Questions
Provide Response State August 10, 2026
to Questions
Submit Proposals Vendor August 31, 2026 2:00 PM ET
[Public Opening may be accessed at 2:15 PM ET via Microsoft Teams meeting
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Proposal Number: 88-270001-BO Vendor: __________________________________________
https://teams.microsoft.com/meet/258874424636449?p=WLck9NVFabgVRDYO24
or Dial in by phone
+1 929-346-6957,,91986898# United States, New York City
Find a local number
Phone conference ID: 919 868 98#
Contract Award State January 1, 2027
2.5 PROPOSAL QUESTIONS
Upon review of the RFP documents, Vendors may have questions to clarify or interpret the RFP in order to submit the
best proposal possible. To accommodate the Proposal Questions process, Vendors shall submit any such questions by
the "Submit Written Questions" date and time provided in the RFP SCHEDULE Section above, unless modified by
Addendum.
Written questions shall be emailed to bonnie.ogden@cpcc.edu by the date and time specified above. Vendors should
enter "RFP #88-270001-BO: Questions" as the subject for the email. Question submittals should include a reference to
the applicable RFP section and be submitted in the format shown below:
Reference Vendor Question
RFP Section, Page Number Vendor question ...?
Questions received prior to the submission deadline date, the State's response, and any additional terms deemed
necessary by the State will be posted in the form of an addendum to the electronic Vendor Portal (eVP),
https://evp.nc.gov, and shall become an Addendum to this RFP. No information, instruction or advice provided orally or
informally by any State personnel, whether made in response to a question or otherwise in connection with this RFP,
shall be considered authoritative or binding. Vendors shall rely only on written material contained in the RFP and an
addendum to this RFP.
2.6 PROPOSAL SUBMITTAL
IMPORTANT NOTE: This is an absolute requirement. Late bids, regardless of cause, will not be opened or
considered, and will be automatically disqualified from further consideration. Vendor shall bear the sole risk of late
submission due to unintended or unanticipated delay. It is the Vendor's sole responsibility to ensure its proposal has
been received as described in this RFP by the specified time and date of opening. The time and date of receipt will be
electronically marked by the on each proposal when received. Any proposal or portion thereof received after the
proposal deadline will be rejected. Electronic responses through the electronic Vendor Portal (eVP) ONLY will be
accepted for this solicitation.
All proposal responses shall only be submitted electronically via the electronic Vendor Portal (eVP) at
https://evp.nc.gov. Additional information can be found at the following "eVP updates for Vendors" page:
https://eprocurement.nc.gov/news-events/evp-updates-vendors.
If confidential and proprietary information is included in the proposal, also submit one (1) signed, REDACTED copy of
the proposal. Such information may include trade secrets defined by N.C. Gen. Stat. 66-152 and other information
exempted from the Public Records Act pursuant to N.C. Gen. Stat. 132- 1.2. Vendor may designate information,
Products, Services or appropriate portions of its response as confidential, consistent with and to the extent permitted
under the statutes and rules. By so redacting any page, or portion of a page, the Vendor warrants that it has formed a
good faith opinion, having received such necessary or proper review by counsel and other knowledgeable advisors,
that the portions determined to be confidential and proprietary and redacted as such, meet the requirements of the
Rules and Statutes. However, under no circumstances shall price information be designated as confidential.
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Proposal Number: 88-270001-BO Vendor: __________________________________________
If the Vendor does not provide a redacted version of the proposal with its proposal submission, Central Piedmont
Community College will assume no exemptions apply and will release an unredacted version if a records request
is received.
Failure to submit a proposal in strict accordance with these instructions shall constitute sufficient cause to reject a
Vendor's proposal(s). Vendors are strongly encouraged to allow sufficient time to upload proposals.
Critical updated information may be included in Addenda to this RFP. It is important that all Vendors responding to this
RFP periodically check the State's eVP website for any Addenda that may be issued prior to the bid opening date. All
Vendors shall be deemed to have read and understood all information in this RFP and all Addenda thereto.
2.7 PROPOSAL CONTENTS
Vendors shall populate all attachments of this RFP that require the Vendor to provide information and include an
authorized signature where requested. Failure to provide all required items, or Vendor's submission of incomplete
items, may result in the State rejecting Vendor's proposal, in the State's sole discretion.
Within each section of its offer, Vendor should address the items in the order in which they appear in this RFP.
Forms, attachments or exhibits are to be included in the appropriate section of the offer. Vendor RFP responses should
be arranged in the following order:
a) Cover Letter, which containing the following: (i) a statement that confirms that the proposer has read the RFP
in its entirety, including all links, and all Addenda released in conjunction with the RFP, (ii) a statement that the
Vendor agrees to perform in accordance with the scope of work, requirements, and specifications contained
herein; and (iii) Vendor's agreement to comply with all instructions, terms and conditions, and attachments.
b) Title Page: Include the company name, address, phone number and authorized representative along with the
Proposal Number.
c) Completed and signed version of all EXECUTION PAGES, along with the body of the RFP.
d) Signed receipt pages of any addenda released in conjunction with this RFP, if required to be returned.
e) Vendor's Proposal addressing all Specifications of this RFP.
f) Completed version of ATTACHMENT A: COST PROPOSAL
g) Completed version of ATTACHMENT E: CUSTOMER REFERENCE FORM
h) Completed version of ATTACHMENT F: LOCATION OF WORKERS UTILIZED BY VENDOR
i) Completed and signed version of ATTACHMENT G: CERTIFICATION OF FINANCIAL CONDITION
j) Completed and signed version of ATTACHMENT H: CERTIFICATION OF CONFIDENTIAL INFORMATION
2.8 ALTERNATE PROPOSALS
Unless provided otherwise in this RFP, Vendor may submit alternate proposals for comparable Goods, various methods
or levels of Service(s), or that propose different options. Alternate proposals must specifically identify the RFP
requirements and advantage(s) addressed by the alternate proposal. Any alternate proposal, in addition to the marking
described above, must be clearly marked with the legend: "Alternate Proposal #___ [for 'name of Vendor']". Each
proposal must be for a specific set of Goods and Services and must include specific pricing. If a Vendor chooses to
respond with various offerings, each must be offered with a separate price and be contained in a separate proposal
document. Each proposal must be complete and independent of other proposals offered.
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