Paratransit Scheduling and Dispatch System Software

This Request for Information (RFI) is issued as a means of discovery and information gathering for Paratransit Scheduling and Dispatch System Software.

The RFI is for planning purposes only and should not be construed as a solicitation nor should it be construed as an obligation on the part of the City to make any purchases.

This RFI should not be construed as a means to pre-qualify vendors.

This is not a formal solicitation, but a request for interested parties to provide information as specified herein.

Participation in this RFI is voluntary.

No purchases will be made as a result of this request. Any price information provided shall be used for general comparison purposes only. Do not include applicable state and local taxes.

OBTAINING A COPY OF THE RFI AND ADDENDA

Interested parties may download the complete RFI and addenda from https://procurement.opengov.com/portal/phoenix . Internet access is available at all public libraries.

The City of Phoenix is seeking information on current technologies (both software and hardware) for a Paratransit Scheduling and Dispatch System. The City is interested in exploring all potential solutions and key considerations, including industry best practices, related to the Paratransit Scheduling and Dispatch System. The City provides Dial-a-Ride paratransit service to customers in a service area comprised of approximately 430 square miles (incorporated City of Phoenix limits south of Jomax Road). The City requires vehicles to be dispatched to any location within this area during operating hours. To manage paratransit operations, the City provides the contractor with a scheduling and dispatch technology system specifically designed for paratransit services. The system also interfaces with the Clever Devices Computer Aided Dispatch/Automatic Vehicle Locator (CAD/AVL) system. The goal is to improve operational efficiency, optimizing the rider experience, while maintaining regulatory compliance.