81625P0011-On-Call Public Health Emergency Call Center Services

Description
The Health Department anticipates awarding at least one (1) contract for the technological and staffing services needed to implement and manage a public health emergency call center. At the Health Department’s request, the  contractor will provide a call center staffed with clinicians (e.g., registered nurses (RNs), nurse practitioners (NPs), medical doctors (MDs, DOs), physicians’ assistants (PAs)) and non-clinical customer service staff to handle inquiries and questions about infectious disease health matters from the public and healthcare providers, and, by scaling services based on need, participate in NYC public health-related initiatives and emergencies. The contractor must also provide any technological systems required to operate the call center. The call center may provide services by telephone, or video conference depending on the emergency response type, advances in technology, and the needs of New Yorkers. The call center services procured through this RFP will only be activated as needed but primarily in response to public health emergencies. There will be no minimum or maximum guarantee of work under the contract.

Pre-Proposal Conference
The Pre-Proposal Conference will be held virtually on 01/23/2025 at 02:00M EST. All those interested in attending the conference must RSVP for the conference to RFP@health.nyc.gov (subject “ 81625P0011-PPC ”) by 01/21/2025, 2:00 PM EST to receive the link to attend. In order to be addressed during the Conference, questions must be e-mailed to RFP@health.nyc.gov no later than 01/21/2025, 2:00 PM EST. Otherwise, all questions must be received by the Questions Deadline (01/30/2025, 2:00PM).  Please include " 81625P0011-Question " in the subject.

Use of PASSPort and Prequalification
To respond to this RFP and all other Human/Client Services RFPs, organizations must have an account and an Approved PASSPort Health and Human Services (HHS) PQL qualification status in PASSPort. If you do not already have a PASSPort account please visit www.nyc.gov/passport and click on the “Register NYC.ID” on that page. if you are not approved in any HHS PQL categories, please refer to the "How can I submit the HHS Accelerator Prequalification (PQL) Application in PASSPort?" section of the PASSPort FAQ. For assistance with technical issues relating to PASSPort, please contact the Mayor's Office of Contract Services (MOCS) via MOCS Service Desk .