26P-203 Information Technology Services
| Agency: | New Castle County |
|---|---|
| State: | Delaware |
| Type of Government: | State & Local |
| NAICS Category: |
|
| Posted Date: | Dec 9, 2025 |
| Due Date: | Jan 7, 2026 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
| Bid Title: |
26P-203 Information Technology Services
|
| Category: | Goods and Services |
| Status: | Open |
|
Attachment Preview
New Castle County
Purchasing Division
87 Reads Way
New Castle, DE 19720
(302) 395-5250
Bid # 26P-203
Information Technology Services
Attachment A – Scope of Work/Specifications
BACKGROUND/GENERAL
New Castle County Information Systems is currently seeking proposals for Staffing Information
Technology-based contractual services to augment current and future statements of work, as
well as, on an as-needed basis project(s).
Services to be performed cover the spectrum from local desktop applications to large-scale
integrated systems and involve a variety of software languages and hardware platforms.
Details regarding staffing descriptions are listed below. Subsequent project work may include,
but not be limited to: Helpdesk Tier level support; Application Development; Client Server
Operating Systems; Cloud Service Configurations; Enterprise Architecture; Geographic
Information Systems; IT Infrastructure, Networking; Project Management and Security and
Web Administrator.
The contractor(s) shall have in place project management and organizational structure to
appropriately manage substantial contract support operations involving multiple projects and
personnel at various New Castle County locations.
Workspace supplies and materials to augment the contractor’s services to the County shall be
provided. The contractor is obligated to work consistently with the County’s work schedule
(including observed holidays). Working in excess of 35 hours weekly or on a County holiday must
have prior approval of the County.
New Castle County shall have the right to interview all prospective personnel. The County shall
have the right to accept or reject any applicant.
Note: The ability to provide contractual staff services for all listed positions is not required.
BACKGROUND CHECK REQUIREMENT
Vendor must provide proof of a recent background check and drug/alcohol screening for each
candidate prior to start of work.
9/10/25
Bid# 26P-203
Page 1 of 35
New Castle County
Purchasing Division
87 Reads Way
New Castle, DE 19720
(302) 395-5250
Bid # 26P-203
Information Technology Services
ANTICIPATED SERVICES Below is the Position Title and brief description of position
The general scope of services shall include, but is not limited to, Database, Helpdesk, Network,
Web Administrator, and Applications’ support services associated with the
development/maintenance of various Information Systems support structures within New
Castle County.
If awarded, your firm agrees to provide contractual staff to fill the positions upon a negotiated
pay range. As services are needed, vendors will submit candidate resumes and requested pay
rate. All rates are subject to the candidate’s skills, knowledge and abilities.
When New Castle County identifies a need for a specific position, vendors will be contacted with
the details of the desired position. The resumes submitted by vendors will be reviewed searching
for qualified candidates. Vendors may be contacted by New Castle County to set up interviews
for qualified candidates.
If a suitable candidate is located, the process will cease. All vendors will be notified. The vendor
submitting the suitable candidate will be contacted separately to negotiate pay range and to
arrange a start date for the candidate.
Exception Process
New Castle County may require other related services not specifically listed. Awarded vendors
may be given the opportunity to respond. However, New Castle County reserves the right to seek
candidates outside this contract for other related services.
Detail Job Description
Business Analyst
The Business Analyst is responsible for the set of tasks and techniques used to work as a liaison
among stakeholders in order to understand the structure, policies and operations of the
organizations well as to recommend solutions that enable the organization to achieve its goals.
The various technical tiers of Legacy/Core and Emerging are dictated by the complexity of
technical skills added to the roles below.
9/10/25
Bid# 26P-203
Page 2 of 35
New Castle County
Purchasing Division
87 Reads Way
New Castle, DE 19720
(302) 395-5250
Bid # 26P-203
Information Technology Services
BA1
Years of relevant experience:
Preferred education:
Role Description:
Up to 4 years
4-year college degree or equivalent
- Experience conducting Facilitated Workshops or
requirements analysis.
- Experience creating workflows using formal notation
such as the Business Process Modeling Notation (BPMN).
- Knowledge of formal requirements gathering
methodologies.
- Experience developing business Requirements – project
initiation document, what the needed achievements will
be and the quality measures.
- Experience developing Functional requirements –
describe what the system, process or product/service
must do in order to fulfill the business requirements.
- Experience developing User (stakeholder) requirements
– are a very important part of the deliverables; the needs
of the stakeholders will have to be correctly interpreted.
This deliverable can also reflect how the product will be
designed, developed and define how test cases must be
formulated.
- Experience developing Quality-of-Service (non-
functional) requirements – are requirements that do not
perform specific function for the business requirement
but are needed to support the functionality. For
example: performance, scalability, quality of service
(QoS), security, and usability.
- Experience developing Report Specifications – define the
purpose of a report, its justification, attributes and
columns, owners, and runtime parameters.
- Experience developing Requirements Traceability Matrix
– a cross matrix for recording the requirements through
each stage of the requirements gathering process.
- Strong organizational and writing skills. Experience
developing graphic representations of complex business
processes.
9/10/25
Bid# 26P-203
Page 3 of 35
New Castle County
Purchasing Division
87 Reads Way
New Castle, DE 19720
(302) 395-5250
Bid # 26P-203
Information Technology Services
BA2
Years of relevant experience:
Preferred education:
Role Description:
4 to 6 years
4-year college degree or equivalent
All roles specified in BA1 plus additional work experience and
job knowledge
BA3
Years of relevant experience:
Preferred education:
Role Description:
7 years plus
4-year college degree or equivalent and IIBA-certified Business
Analyst
- All roles specified in BA1 plus additional work
experience and job knowledge, and IBA certification
which could include Technical skills focusing on more
Systems Analysis roles and/or experience in a
leadership role as a Business Analyst.
CADD/GIS Administrator
The CADD/GIS Administrator (CGA) is responsible for providing direct support of various
CADD/GIS software and hardware systems. The CGA will perform hardware and software
installations, relocations, testing, and routine maintenance.
9/10/25
Bid# 26P-203
Page 4 of 35
New Castle County
Purchasing Division
87 Reads Way
New Castle, DE 19720
(302) 395-5250
Bid # 26P-203
Information Technology Services
CGA1
Years of relevant experience:
Preferred education:
Role Description:
Up to 5 years
4-year college degree or equivalent technical study
- Assist in troubleshooting CADD/GIS system hardware
problems and work with the appropriate service and
warranty vendors to make the necessary repairs and
fixes.
- Track version upgrades and notify proper parties of
available updates to CADD/GIS Systems software.
- Assist with phone and online problem reporting and
maintaining problem report records.
- Assist with ordering consumable supplies for the
CADD/GIS Systems.
- Maintain current inventory of all hardware, software,
upgrades, and fixes for each site.
- Maintain configuration charts of current inventory.
- Maintain data backups and data archives and provide
data retrieval from backup.
- Monitor system status and data integrity.
CGA2
Years of relevant experience:
Preferred education:
Role Description:
5 to 8 years
4-year college degree or equivalent technical study
All roles specified in CGA1 plus the following:
- Able to work independently.
- Demonstrate proven experience in troubleshooting with
little supervision.
- Able to communicate status to managers and project
sponsors.
- Assist in developing standards and direction for systems
CGA3
Years of relevant experience:
Preferred education:
Role Description:
8 plus years
4-year college degree or equivalent technical study
All roles specified in CGA2 plus the following:
- Lead efforts to troubleshoot CADD/GIS system hardware
and software problems.
- Lead team of CGAs developing software and hardware
plans and solutions.
9/10/25
Bid# 26P-203
Page 5 of 35
This page summarizes the opportunity, including an overview and a preview of the attached documents.
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