81626P0012-Emergency HIV PEP Telemedicine Line RFP

Agency:	City of New York
State:	New York
Type of Government:	State & Local
Posted Date:	Nov 17, 2025
Due Date:	Dec 29, 2025
Solicitation No:	81626P0012
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Program:	MHY - Bureau of Mental Health
Industry:	Human/Client Service
EPIN:	81626P0012
Procurement Name:	81626P0012-Emergency HIV PEP Telemedicine Line RFP
Agency:	DEPARTMENT OF HEALTH AND MENTAL HYGIENE
RFx Status:	Released
Procurement Method:	Competitive Sealed Proposal
Release Date:	11/17/2025 2:00:00 PM
Due Date:	12/29/2025 2:00:00 PM
Main Commodity:	General Human Services

Show / Hide : Summary Summary

EPIN 81626P0012	Release Date 11/17/2025 2:00:00 PM (Your Local Time)

Estimated Number of Contracts 1.00
Estimated Procurement Value 5,625,000.00
Agency DEPARTMENT OF HEALTH AND MENTAL HYGIENE
Agency Contact First Name Richard
Agency Contact Last Name Cheung
Agency Contact Email RFP@health.nyc.gov
Concept Report https://www.nyc.gov/assets/doh/downloads/pdf/acco/2024/pep-telemedicine-line-concept-paper.pdf Open link
RFx Title 81626P0012-Emergency HIV PEP Telemedicine Line RFP
RFx Status Released

Show / Hide : Description Description

Description
In accordance with the New York City Department of Health and Mental Hygiene's (NYC Health Department) mission to protect and promote the health of all New Yorkers, the Bureau of Hepatitis, HIV, and Sexually Transmitted Infections (BHHS) aims to support timely access to emergency HIV post-exposure prophylaxis (PEP) medicine and appropriate linkage to care for emergency HIV PEP-eligible New Yorkers.

The NYC Health Department is seeking to award one (1) contract to operate and manage a 24-hour Emergency HIV PEP Telemedicine Line – On Call Clinical Service Program for NYC. Management of the program includes responding to and following up on calls to the NYC Health Department's telemedicine line to provide 24/7 (24 hours 7 days a week) telehealth access to health care providers, access to free emergency HIV PEP medicine for emergency PEP-eligible New Yorkers, and linkages to commercial pharmacies and clinical sites (including NYC Health Department-funded clinical providers) for the provision of continued emergency HIV PEP services.

Pre-Proposal Conference
The Pre-Proposal Conference will be held virtually on 12/3/2025 at 1:00PM EST. All those interested in attending the conference must RSVP for the conference to RFP@health.nyc.gov (subject “81626P0012-PPC”) by 12/1/2025, 2:00 PM EST to receive the link to attend.

All questions must be submitted in writing to the Authorized Agency Contact person at RFP@health.nyc.gov . Questions submitted by 12/1/2025, 2:00PM will be addressed at the pre-proposal teleconference. Answers to all questions received by the question deadline of 12/8/2025 will be provided in an addendum released through PASSPort. The Agency cannot guarantee a response to written questions received after the question deadline.

Use of PASSPort
PASSPort is a web-based system maintained by the City of New York to manage procurement. To submit a proposal to an RFP, all vendors must create an account within the PASSPort system. To respond to this RFP and all other Human/Client Services RFPs, organizations must have an account and an Approved HHS Accelerator PQL qualification status in PASSPort. Proposals and prequalification applications will ONLY be accepted through PASSPort. If you do not have a PASSPort account or Approved PASSPort HHS Accelerator PQL Application, please visit nyc.gov/passport to get started.

Follow these instructions on how to submit your proposal in response to the RFx: https://www.nyc.gov/site/mocs/passport/articles/respond-opportunities.page

If you have any technical questions or concerns about PASSPort, please submit an inquiry to the MOCS Service Desk .

Description
In accordance with the New York City Department of Health and Mental Hygiene's (NYC Health Department) mission to protect and promote the health of all New Yorkers, the Bureau of Hepatitis, HIV, and Sexually Transmitted Infections (BHHS) aims to support timely access to emergency HIV post-exposure prophylaxis (PEP) medicine and appropriate linkage to care for emergency HIV PEP-eligible New Yorkers.

The NYC Health Department is seeking to award one (1) contract to operate and manage a 24-hour Emergency HIV PEP Telemedicine Line – On Call Clinical Service Program for NYC. Management of the program includes responding to and following up on calls to the NYC Health Department's telemedicine line to provide 24/7 (24 hours 7 days a week) telehealth access to health care providers, access to free emergency HIV PEP medicine for emergency PEP-eligible New Yorkers, and linkages to commercial pharmacies and clinical sites (including NYC Health Department-funded clinical providers) for the provision of continued emergency HIV PEP services.

Pre-Proposal Conference
The Pre-Proposal Conference will be held virtually on 12/3/2025 at 1:00PM EST. All those interested in attending the conference must RSVP for the conference to RFP@health.nyc.gov (subject “81626P0012-PPC”) by 12/1/2025, 2:00 PM EST to receive the link to attend.

All questions must be submitted in writing to the Authorized Agency Contact person at RFP@health.nyc.gov . Questions submitted by 12/1/2025, 2:00PM will be addressed at the pre-proposal teleconference. Answers to all questions received by the question deadline of 12/8/2025 will be provided in an addendum released through PASSPort. The Agency cannot guarantee a response to written questions received after the question deadline.

Use of PASSPort
PASSPort is a web-based system maintained by the City of New York to manage procurement. To submit a proposal to an RFP, all vendors must create an account within the PASSPort system. To respond to this RFP and all other Human/Client Services RFPs, organizations must have an account and an Approved HHS Accelerator PQL qualification status in PASSPort. Proposals and prequalification applications will ONLY be accepted through PASSPort. If you do not have a PASSPort account or Approved PASSPort HHS Accelerator PQL Application, please visit nyc.gov/passport to get started.

Follow these instructions on how to submit your proposal in response to the RFx: https://www.nyc.gov/site/mocs/passport/articles/respond-opportunities.page

If you have any technical questions or concerns about PASSPort, please submit an inquiry to the MOCS Service Desk .

Show / Hide : Key Dates Key Dates

Anticipated Contract Start Date (M/d/yyyy)

7/1/2026

Anticipated Contract End Date (M/d/yyyy)

6/30/2032

Release Date (M/d/yyyy)

11/17/2025

Due Date (M/d/yyyy)

12/29/2025

Bid Opening Date (M/d/yyyy)

12:00:00 AM

Questions Due Date (M/d/yyyy) Agency Users may not respond to your question if it is submitted after this date.

12/8/2025

Show / Hide : Documents Documents

Show / Hide : Pre-response/Pre-bid conferences Pre-response/Pre-bid conferences

City	Description	Address Line 1	Zip Code	Address Complement	Date/Time (Your Local Time)	Mandatory
Virtual Conference	Questions to be addressed at the conference must be emailed to the Agency Contact by 12/1/2025. All others will be answered in an addendum.	Microsoft Teams	11101	Please RSVP to RFP@health.nyc.gov by 2:00pm on 12/1/25 for access link. Please indicate "81626P0012-PPC" in the subject line.	12/3/2025 1:00:00 PM	No

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