Outsourced Contact Center - Temporary Surge Support
| Agency: | HOMELAND SECURITY, DEPARTMENT OF |
|---|---|
| State: | Federal |
| Type of Government: | Federal |
| FSC Category: |
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| NAICS Category: |
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| Posted Date: | Jan 12, 2026 |
| Due Date: | Jan 28, 2026 |
| Solicitation No: | 70FBTX26I00000001 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
APEX Accelerators are an official government contracting resource for small businesses. Find your local APEX Accelerator (opens in new window) for free government expertise related to contract opportunities.
APEX Accelerators are funded in part through a cooperative agreement with the Department of Defense.
The APEX Accelerators program was formerly known as the Procurement Technical Assistance Program (opens in new window) (PTAP).
- Contract Opportunity Type: Sources Sought (Updated)
- Updated Published Date: Jan 12, 2026 10:21 am EST
- Original Published Date: Jan 06, 2026 10:49 pm EST
- Updated Response Date: Jan 28, 2026 03:00 pm EST
- Original Response Date: Jan 28, 2026 03:00 pm EST
- Inactive Policy: 15 days after response date
- Updated Inactive Date: Feb 12, 2026
- Original Inactive Date: Feb 12, 2026
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Initiative:
- None
- Original Set Aside:
- Product Service Code: R702 - SUPPORT- MANAGEMENT: DATA COLLECTION
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NAICS Code:
- 561422 - Telemarketing Bureaus and Other Contact Centers
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Place of Performance:
USA
AMENDMENT
INTERESTED PARTIES: A COMPLETE RFI RESPONSE IS REQUIRED
The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Individual Assistance Division’s Service Delivery Branch, requires a fully managed and scalable Contact Center that is responsible for the accurate and efficient routing and processing of fluctuating applicant call volume during periods of surge disaster activity including (but not restricted to) performance of data entry for individuals in direct support of disaster effort.
Interested contractors shall submit their RFI responses electronically to Felicia Castillo, Contracting Officer, and Demetria Carter, Contracting Officer, at demetria.carter@fema.dhs.gov no later than 3:00PM Eastern Time (ET), January 28, 2026. Questions regarding this RFI are due no later than 3:00PM ET January 14, 2026.
Attachment 1 - Performance Work Statement (draft)
Attachment 2 - Request For Information
- N/A SAN FRANCISCO CA 94607
- SAN FRANCISCO , CA 94107
- USA
- Felicia Castillo
- Felicia.castillo@fema.dhs.gov
- Demetria Carter
- demetria.carter@fema.dhs.gov
- Jan 12, 2026 10:21 am ESTSources Sought (Updated)
- Jan 06, 2026 10:49 pm EST Sources Sought (Original)
Related Document
| Jan 7, 2026 | [Sources Sought (Original)] Outsourced Contact Center - Temporary Surge Support |
| Jan 17, 2026 | [Sources Sought (Updated)] Outsourced Contact Center - Temporary Surge Support |
| Jan 20, 2026 | [Sources Sought (Updated)] Outsourced Contact Center - Temporary Surge Support |
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