Online Payment Plan Services
| Agency: |
State Government of Maryland |
| State: |
Maryland |
| Type of Government: |
State & Local |
| NAICS Category: |
- 541611 - Administrative Management and General Management Consulting Services
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| Posted Date: |
Sep 29, 2025 |
| Due Date: |
Oct 27, 2025 |
| Solicitation No: |
BPM053355 |
| Original Source: |
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| Contact information: |
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| Bid Documents: |
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Description
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ID:
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BPM053355
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Title:
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Online Payment Plan Services
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Status:
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Open
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Due / Close Date:
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10/27/2025
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Publish Date:
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9/29/2025 9:26:35 AM
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Main Category:
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Online data processing service
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Solicitation Type:
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Public Notice
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Issuing Agency:
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Washington Suburban Sanitary Commission
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Title
Online Payment Plan Services
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Main Category
Online data processing service
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Issuing Agency
Washington Suburban Sanitary Commission
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Procurement Officer / Buyer
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Email
narcisse.atchamou@wsscwater.com
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Solicitation Summary
WSSC is seeking to procure a third-party vendor to provide Online Payment Plan Services for residential and commercial customers. The current solution allows eligible customers to enroll in installment plans to resolve outstanding balances over time. As the existing contract approaches its end, WSSC is preparing to re-solicit this service to ensure continued support, introduce necessary enhancements, and evaluate competitive offerings. The new procurement aims to modernize and strengthen the payment plan experience for our customers. The selected vendor will be responsible for implementing a secure, user-friendly web portal that allows customers to set up and manage payment plans, including mobile-responsive functionality accessible via smartphones and tablets. This contract will support WSSC’s broader customer service goals to offer flexible, accessible, and efficient payment options Please access the solicitation documents through OpenGov. All bid submissions and questions related to this solicitation must also be submitted via OpenGov. The link is provided in the attachment below.
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Additional Instructions
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Project Cost Class
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Pre-Bid Conference Information
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Pre-Bid Conference Date (EST)
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Pre-Bid Conference Details
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Small Business Reserve Designation
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Procurement Program Participation Goals
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VSBE Participation (%)
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MBE Participation (%)
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African American MBE Participation (%)
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Asian American MBE Participation (%)
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Hispanic American MBE Participation (%)
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Women-Owned MBE Participation (%)
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DBE Participation (%)
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Socio Economic Participation Criteria
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