902752 - On-Demand Client Transportation Services

It is the intent of these specifications, terms, and conditions to describe on-demand client transportation services being requested by the County.

The County intends to award a three-year contract (with the option to renew for two years) to the Bidder selected as the most responsive and responsible Bidder whose response conforms to the RFP and meets the County’s requirements.

1. 1. 1. Alameda County Social Services Agency – Children and Family Services (CFS):

On an as-needed basis, Contractor must provide weekdays, weekends, and holidays transportation for program participants. These services facilitate visits between foster placements, homes, visiting sites, schools, or other locations approved by the Child Welfare Worker (CWW), Child Welfare Supervisor, and Program Manager for adults involved and working with the family. Family visitation is linked to positive outcomes, including improved child wellbeing, reduced time in out-of-home care, and expedited reunification when deemed in the best interest of the child.

Participating families are involved with the Department of Children and Family Services (DCFS) for various reasons. Given their involvement with DCFS, Non-Minor Dependents (NMDs; ages 18-21 years), and adults may display certain issues or conditions that must be factored into the transportation plans. Transportation services are provided for individuals with an active children's services case and for placement providers in specific exceptional circumstances. Additionally, CWWs may use transportation to provide necessary client services as determined by management. Program participants include NMDs and adults traveling with or without minor individuals. Placement providers may use transportation when accompanying large sibling sets (comprising more than two children).

1. 1. 1. Alameda County Social Services Agency – Adult and Aging Services (AAS):

On an as-needed basis, Contractor must support Adult Protective Services (APS) and clients aged 60 years and above, and disabled adults aged 18-59 who are at risk of abuse, neglect, or self-neglect as well as clients under conservatorship with the Public-Guardian-Conservator (PG-C). This support services involve ensuring safe and dependable transportation for medical appointments, court appearances, and other locations that support activities of daily living approved by the APS or PG-C Supervisor or Program Manager.

Participating older and disabled adults may be receiving support from APS or the PG-C for several reasons, including but not limited to abuse, neglect, self-neglect and/or mental or physical disabilities. "Door-to-door" services may be required for some participants and will be noted in the request for transportation. Providing transportation services will ensure clients have safe, reliable transportation to promote self-sufficiency.

1. 1. 1. Alameda County Probation Department (ACPD):

On an as-needed basis, the Contractor must provide transportation services for ACPD clients, client's parent, guardian, and/or other pre-approved juvenile or adult, to approved destinations as authorized by ACPD. Such transportation services shall support clients' access to essential programs, services, appointments, and activities that are necessary to fulfill case plan objectives, court-ordered requirements, educational obligations, and placement needs. Approved destinations may include, but are not limited to, foster home placements, relative or kinship placements, residential treatment facilities, schools, vocational or educational programs, counseling and behavioral health appointments, medical appointments, probation-related meetings, court appearances, site visits, family visitation, and other locations authorized by ACPD staff.

Transportation services must be coordinated with designated ACPD personnel and may include one-way trips, round-trip transportation, scheduled recurring transportation, and urgent or time-sensitive transportation requests, as directed by the County.