On Call Towing Services
| Agency: | City of West Haven |
|---|---|
| State: | Connecticut |
| Type of Government: | State & Local |
| NAICS Category: |
|
| Posted Date: | Dec 1, 2025 |
| Due Date: | Dec 11, 2025 |
| Solicitation No: | 2026-11 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
| Bid Number: |
2026-11
|
| Bid Title: |
On Call Towing Services
|
| Category: | City Bids & Solicitations |
| Status: | Open |
|
Attachment Preview
City of West Haven
Invitation to Bid # 2026-11
On Call Towing Services - Department of Public
Works
PROJECT SUMMARY
The City of West Haven is seeking sealed bids from qualified contractors to provide on-call
towing services on an as-needed basis for the Department of Public Works for non-public safety
services.
PROJECT TIMELINE
The contract term shall commence in December 2025 and continue through the end of the fiscal
year with two initial options.
SUBMISSION INSTRUCTIONS
Pre-Bid Meeting Required No
Pre-Bid Meeting Location
Pre-Bid Meeting Date & Time
Mandatory Walkthrough of Site No
Site Location
Site Location Date & Time
Information Period Closing Date and Time Day 12/05/2025 Time: 12:00 PM
Solicitation Closing Date Day 12/11/2025 Time: 11:00 AM
Bid Opening Location
Bid Location Time
Advertising Location(s)
Procurement Office, 355 Main Street, 3RD
Floor, West Haven, CT 06516
12:00 PM
New Haven Register, City Website
Respondents are required to submit One (1) original and three (3) copies in a sealed envelope.
Proposals received after this time and date specified above will be rejected. No oral, telephonic,
emailed, or faxed corrections, deletions, or additions to any response shall be accepted. The City
reserves the right to reject any or all responses, and to waive any or all formalities in connection
with this request. Proposals which do not incorporate our requested format, including quoting
items as described, will not be considered. Unless otherwise stated in the solicitation. No
alternate responses will be considered unless alternate responses are specifically requested by the
City. The City reserves the right to award multiple vendors under this solicitation.
A response to this solicitation does not permit the City to award a contract, to pay any costs
incurred in the preparation of a response to this request, or to procure the city contract for
services, supplies or equipment. The City will not award to any contractor who is not qualified
under applicable Federal, State and local laws and regulations.
Questions regarding this solicitation should be emailed to Kathy Chambers. Telephone or oral
questions will not be accepted. (kchambers@westhaven-ct.gov).
An Affirmative Action/Equal Opportunity Employer, Minority/Women's Business Enterprises are
encouraged to apply. This contract is subject to state set-aside and contract compliance
requirements. If the Affirmative Action Plan or Set Aside plan is not approved prior to the award
of a construction contract, the City of West Haven will then need to retain 2% per month of the
total contract value until the contractor has submitted an approved affirmative action plan to
CHRO and CHRO has granted approval.
INQUIRIES FOR CLARIFICATION
The city will not respond to the Respondent(s) request(s) for oral interpretation and/or
clarification of the Solicitation Specifications for any reason. The city will respond to a
Respondent(s) written request(s) for interpretation and/or clarification of the Solicitation
Specifications. Questions regarding this solicitation should be emailed to Kathy Chambers.
Telephone or oral questions will not be accepted. (kchambers@westhaven-ct.gov). The email
should include in the subject line ITB (i.e. 2026-14). The body of the email should contain the
question or clarification. Every interpretation made to a Respondent will be in the form of an
Addendum or Question & Answer to the Solicitation Documents.
ADDENDUMS TO THIS SOLICITAION
Any Addendum(s) to this solicitation document shall become part of the solicitation.
Respondents are required to check the city website for addendum(s). Each respondent shall be
bound by such addenda whether received/viewed by the respondent.
SOLICITATION PROTEST
Any Solicitation protest must be submitted in writing. Respondents may file a written protest of
the Solicitation results with the City's Purchasing Department. Protest must be submitted via
email, kchambers@westhaven-ct.gov.
The City will acknowledge receipt of a written protest. If the Purchasing Department
representative has not acknowledged receipt of the protest by the close of business on the
following days, please contact Kathy at the above phone number listed.
CONTRACT TERM
The initial term of the contract will be from execution of the contract to June 30,2026. The
City, at its sole discretion, can award for the following fiscal years pursuant to the same terms
and conditions.
1. Fiscal Year 2026-2027 (July 01, 2026, to June 30, 2027)
2. Fiscal Year 2027-2028 (July 01, 2027, to June 30, 2028)
SCOPE OF SERVICES
The City of West Haven is soliciting bids from qualified contractors to provide the City of West
Haven, Public Works Department, for on-call towing services on an as-needed basis for City-
owned vehicles and, when directed, vehicles impeding municipal operations. The awarded
contractor(s) shall furnish all labor, equipment, and materials necessary to provide safe, timely,
and professional towing services in accordance with the following requirements:
1. General Requirements
Contractors shall be available 24 hours per day, 7 days per week, including holidays.
Response time shall not exceed 30 minutes within City limits from the time of request.
Services must comply with all State of Connecticut laws, Department of Motor
Vehicles regulations, and municipal ordinances.
Contractors must maintain all necessary licenses, registrations, and insurance required
to perform towing services.
2. Scope of Services
The contractor shall provide, as requested by the City:
1. Light-duty towing of passenger vehicles, pickup trucks, and SUVs.
2. Medium- and heavy-duty towing of City equipment, including dump trucks, buses,
sanitation trucks, and other large vehicles.
3. Winching and recovery services, including off-road or accident recovery.
4. Accident scene clearance, including debris removal when necessary.
5. Secure storage facility within a 10-mile radius of West Haven City limits for impounded
or disabled vehicles.
6. Release and retrieval procedures that allow City staff access to vehicles during normal
business hours.
7. Coordination with City Public Works Departments to ensure prompt and effective
service.
3. Equipment and Personnel
Contractors shall maintain a sufficient fleet of tow trucks (light-, medium-, and heavy-
duty) in good working conditions.
Tow operators shall be trained, licensed, and uniformed, and shall always act in a
professional manner.
All vehicles must be equipped with appropriate safety equipment, including emergency
lighting, reflective signage, and proper rigging gear.
4. Pricing
Bidders shall submit a comprehensive rate schedule covering:
o Light-duty tow rates (local and long-distance)
o Medium- and heavy-duty tow rates
o Winching and recovery services
o Daily storage fees (per vehicle type)
o After-hours or holiday service charges (if applicable)
Rates shall remain firm for the duration of the contract.
5. Reporting and Invoicing
Contractors shall provide an itemized invoice within thirty (30) days of services
rendered.
Invoices must identify the vehicle, service date, department requesting the tow, and
applicable rates.
Contractors shall maintain service logs available for City review upon request.
6. Contract Term
The City intends to award this ITB to one or more contractors on an on-call, as-needed basis for
an initial term of two (2) years, with the option to extend for one (1) additional year upon
mutual agreement.
7. Performance Standards
Failure to respond within required timeframes, unsafe practices, or repeated service
deficiencies may result in termination of contract.
The City reserves the right to award towing assignments to multiple vendors to ensure
adequate coverage and competitive pricing.
METHOD OF SELECTION
This solicitation shall be awarded to the lowest responsible bidder. In determining the lowest
responsible bidder, in addition to price, the city shall consider The ability, capacity and skill of
the bidder, The quality, availability and adaptability of the supplies or contractual services to the
particular use required, Whether the bidder can perform the contract or provide the service
promptly or within the time specified without delay or interference, and the character, integrity,
reputation, judgment, experience and efficiency of the bidder
COMMENCMENT OF WORK-NO PURCHASE ORDER NO PAY
The City will not be responsible for payment of any work services performed or material(s)
supplied by the successful respondent; before the Contractor receives a fully executed agreement
and purchase order. Unless an emergency has been declared by the Mayor or Finance Director,
who is duly empowered to do so, and the vendor receives written authorization from this
individual to proceed. Note: Responsibility for payment shall be limited to only that work
deemed necessary by the City to alleviate the immediate emergency.
This page summarizes the opportunity, including an overview and a preview of the attached documents.
* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.
Sign-up for a Free Trial, Government Bid Alerts
With Free Trial, you can:
You will have a full access to bids, website, and receive daily bid report via email and web.
See Also
Feasibility/Conceptual Dsgn Resilient Waterfront Access I-95 at Yellow Mill Chn The purpose of
State Government of Connecticut
Bid Due: 6/18/2026
RFP No. 2026-003ston - Environ. Assess. Campbell Grain Property
Stonington town
Bid Due: 6/23/2026
SEAT Public Transit Study Consulting Services (New London Local COA) The Southeastern Connecticut
State Government of Connecticut
Bid Due: 6/05/2026
Project: 2026-60 School Bus Charter Services Ref. #: 2026-60 Department: Fairfield Public Schools
Town of Fairfield
Bid Due: 6/11/2026