Omnichannel Customer Communication System (OCCS)

Agency: DEPT OF DEFENSE
State: Virginia
Type of Government: Federal
FSC Category:
  • D - Automatic Data Processing and Telecommunication Services
NAICS Category:
  • 518210 - Data Processing, Hosting, and Related Services
Posted Date: Jun 5, 2025
Due Date: Jun 13, 2025
Solicitation No: HQC00725QE002
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Contact information: Please Login to View Page
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Description

Follow
Omnichannel Customer Communication System (OCCS)
Active
Contract Opportunity
Notice ID
HQC00725QE002
Related Notice
Department/Ind. Agency
DEPT OF DEFENSE
Sub-tier
DEFENSE COMMISSARY AGENCY (DECA)
Office
DEFENSE COMMISSARY AGENCY
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General Information
  • Contract Opportunity Type: Sources Sought (Original)
  • Original Published Date: Jun 05, 2025 09:14 am EDT
  • Original Response Date: Jun 13, 2025 11:00 am EDT
  • Inactive Policy: 15 days after response date
  • Original Inactive Date: Jun 28, 2025
  • Initiative:
    • None
Classification
  • Original Set Aside:
  • Product Service Code: DA10 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE
  • NAICS Code:
    • 518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
  • Place of Performance:
    Fort Gregg Adams , VA 23801
    USA
Description

The Defense Commissary Agency (DeCA) is seeking a comprehensive Omnichannel Customer Communication System (OCCS) that supports social media engagement, customer feedback management, multichannel marketing, marketing campaign project management, and digital asset management—all within a secure and FedRAMP-compliant Software-as-a-Service (SaaS) environment. See Draft PWS for detailed breakdown of each category mentioned above.


Attachments/Links
Contact Information
Contracting Office Address
  • INFO TECH CONTRACTING BRANCH-LEARI 1300 EISENHOWER AVENUE
  • FORT GREGG ADAMS , VA 23801
  • USA
Primary Point of Contact
Secondary Point of Contact


History
  • Jun 05, 2025 09:14 am EDTSources Sought (Original)
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