OMBUDSMAN PROGRAM

Agency: Alameda County
State: California
Type of Government: State & Local
NAICS Category:
  • 541990 - All Other Professional, Scientific, and Technical Services
Posted Date: Mar 27, 2026
Due Date: May 1, 2026
Solicitation No: RFP #2026-ACSSA-AAA-OMB
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Contracting opportunity
Bid Number RFP #2026-ACSSA-AAA-OMB
OMBUDSMAN PROGRAM
Posted Date

03/27/2026

Project Related Documents

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COUNTY OF ALAMEDA
REQUEST FOR PROPOSAL NO. 2026-ACSSA-AAA-OMB
for
OMBUDSMAN PROGRAM
For complete information regarding this project, see Request for Proposal (RFP) posted at
Alameda County Contracting Opportunities [https://gsa.acgov.org/do-business-with-
us/contracting-opportunities/] or contact the County representative listed below.
Thank you for your interest!
Contact Person: Jose Villaflor, Program Financial Specialist
Phone Number: (510) 268-2454
Email Address: jovillaf@acgov.org
Alameda County Social Services Agency (ACSSA) – Finance Department / Contracts Office
RESPONSE DUE
by
2:00 p.m.
on
MAY 1, 2026
By Mail:
Alameda County Social Services Agency / Contracts Office
RFP No. 2026-ACSSA-AAA-OMB
Ombudsman Program
Attn: Jose Villaflor
1111 Jackson St., Suite 103
Oakland, CA 94612
or
Schedule an appointment to drop off your submission
Alameda County is committed to reducing environmental impacts across our entire supply
chain. If printing this document, please print only what you need, print double-sided, and use
recycled-content paper
CALENDAR OF EVENTS
REQUEST FOR PROPOSAL NO. 2026-ACSSA-AAA-OMB
OMBUDSMAN PROGRAM
EVENT
DATE/LOCATION
RFP Issued
March 27, 2026
Networking/Bidders Conference No. 1
April 1, 2026, 11:00 a.m. – 12:00 p.m. (PST)
https://teams.microsoft.com/meet/2595343546743
0?p=DNYBRt3TYQH2axpyq6
Meeting ID: 259 534 354 674 30
Passcode: N6rX7Kc9
Dial in by phone
+1 415-915-3950,,545229615# United States, San
Francisco
(888) 715-8170,,545229615# United States (Toll-
free)
Find a local number
Phone conference ID: 545 229 615#
April 2, 2026, 3:00 p.m. – 4:00 p.m. (PST)
https://teams.microsoft.com/meet/2915495860773
5?p=TBYjcr24aGElgzqBJM
Meeting ID: 291 549 586 077 35
Passcode: wp7f4DN6
Networking/Bidders Conference No. 2
Dial in by phone
+1 415-915-3950,,438100312# United States, San
Francisco
(888) 715-8170,,438100312# United States (Toll-
free)
Find a local number
Phone conference ID: 438 100 312#
Written Questions Due via Email:
jovillaf@acgov.org
April 2, 2026 by 5:00 p.m.
Bidders Conferences List of Attendees
Issued
April 10, 2026
Addendum Issued [only if necessary to amend
RFP]
April 10, 2026
Questions & Answers Issued
April 10, 2026
RFP No. 2026-ACSSA-AAA-OMB
Page 2
Response Due
Evaluation Period
Notice of Intent to Award Issued
Board of Supervisors Consideration
Award Date
Contract Start Date
May 1, 2026 by 2:00 p.m.
May 1, 2026 through May 22, 2026
June 2026
(This date has not been finalized. The actual
date will be provided once available)
July 1, 2026
NOTE: All dates are tentative and subject to change.
Specifications, Terms, and Conditions
for RFP No. 2026-ACSSA-AAA-OMB
COUNTY OF ALAMEDA
REQUEST FOR PROPOSAL NO. 2026-ACSSA-AAA-OMB
SPECIFICATIONS, TERMS, AND CONDITIONS
for
OMBUDSMAN PROGRAM
under
TITLES IIIB AND VIIB, OLDER AMERICANS ACT, as amended in 2020
MELLO-GRANLUND OLDER CALIFORNIANS ACT of 1996
TABLE OF CONTENTS
Page
CALENDAR OF EVENTS ........................................................................................................... 2
I. STATEMENT OF WORK................................................................................................. 5
A. BACKGROUND .........................................................................................................5
B. INTENT ....................................................................................................................6
C. SCOPE......................................................................................................................7
D. DELIVERABLES / REPORTS / RESULT BASED ACCOUNTABILITY..............................10
E. NETWORKING/BIDDERS CONFERENCES ................................................................11
II. COUNTY PROCEDURES, TERMS, AND CONDITIONS .................................................... 12
F. EVALUATION CRITERIA/SELECTION COMMITTEE ..................................................12
G. CONTRACT EVALUATION AND ASSESSMENT.........................................................19
H. NOTICE OF INTENT TO AWARD .............................................................................20
I. BID PROTEST/APPEALS PROCESS...........................................................................20
J. TERM/TERMINATION/RENEWAL...........................................................................23
K. PRICING .................................................................................................................23
L. AWARD..................................................................................................................25
M. METHOD OF ORDERING ........................................................................................27
N. INVOICING.............................................................................................................27
O. LIQUIDATED DAMAGES .........................................................................................28
P. COMMUNICATION REQUIREMENTS......................................................................29
Q. ACCOUNT MANAGER / SUPPORT STAFF ...............................................................29
III. INSTRUCTIONS TO BIDDERS ....................................................................................... 29
R. COUNTY CONTACTS...............................................................................................29
S. SUBMITTAL OF PROPOSALS...................................................................................30
ATTACHMENTS
EXHIBIT A BIDDERS RESPONSE PACKET
EXHIBIT B BUDGET INSTRUCTIONS
EXHIBIT B-1 BUDGET TEMPLATE (separate excel file attachment)
RFP No. 2026-ACSSA-AAA-OMB
Page 3
Specifications, Terms, and Conditions
for RFP No. 2026-ACSSA-AAA-OMB
EXHIBIT C INSURANCE REQUIREMENTS
EXHIBIT D DATA REPORTING REQUIREMENTS
EXHIBIT E EMERGENCY PREPAREDNESS
EXHIBIT F REFERENCES
EXCEPTIONS, CLARIFICATIONS, AMENDMENTS
DEBARMENT AND SUSPENSION CERTIFICATION
EXHIBIT G ADDITIONAL CONTRACT PROVISIONS – FEDERAL PROVISION
EXHIBIT G-1 CERTIFICATION FOR CONTRACTS, GRANTS, LOANS, AND COOPERATIVE
AGREEMENTS-CERTIFICATION REGARDING LOBBYING (APPENDIX A, 44
C.F.R.PART 18)
RFP No. 2026-ACSSA-AAA-OMB
Page 4
This page summarizes the opportunity, including an overview and a preview of the attached documents.
* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

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