Oglethorpe County Next Generation 911

Request for Proposals (RFP)

Next Generation 911 (NG911) Call Handling System

Issued by: Oglethorpe County 911

Location: Oglethorpe County, Georgia

RFP Number: [Insert]

Issue Date: [Insert]

Proposal Due Date: [Insert]

1. Introduction and Background

Oglethorpe County 911 is soliciting proposals from qualified vendors for the provision, implementation, and ongoing support of a Next Generation 911 (NG911) call handling system.

The Oglethorpe County 911 911 Center serves a population of approximately 19,000 residents across roughly 442 square miles, including rural and semirural areas. The center operates 24/7 and currently staffs three (3) dispatcher/calltaker consoles and one (1) supervisor console.

The objective of this RFP is to select a vendor that can deliver a reliable, secure, standardscompliant NG911 solution that improves resiliency, call handling efficiency, interoperability, and future readiness, while remaining appropriate for the operational scale and budget constraints of a small public safety answering point (PSAP). This Request for Proposals is accompanied by a Detailed Requirements Document, which is incorporated by reference. Vendors must respond to all requirements contained therein and provide a completed compliance matrix indicating Compliant, Partially Compliant, or Non-Compliant for each requirement.

2. Procurement Objectives

The selected NG911 solution should:

Fully comply with current NG911 standards and best practices

Improve call handling reliability and redundancy

Support voice, textto911, and future multimedia communications

Integrate cleanly with existing CAD and radio systems

Scale appropriately to a small PSAP without unnecessary complexity

Provide predictable, transparent costs

Meet CJIS and applicable state and federal security requirements

3. Scope of Services

The vendor shall provide a turnkey NG911 solution including, but not limited to:

NG911 call handling software and licensing

IPbased call routing and ESInet connectivity

Textto911 capability

Location information services (LIS) and GIS integration

System installation and configuration

Testing, cutover, and golive support

Training for dispatchers, supervisors, and administrators

Ongoing maintenance, support, and upgrades

4. System Requirements

4.1 Call Handling

The system must:

Support NG911 voice calls using SIP

Provide seamless handling of wireline, wireless, and VoIP calls

Support Textto911 at launch

Allow future support for multimedia (images, video, data) without system replacement

Provide configurable call queuing and overflow handling

4.2 Consoles and Users

The proposed solution must support:

Three (3) dispatcher/calltaker consoles

One (1) supervisor console

Rolebased access control for dispatchers, supervisors, and administrators

Supervisor monitoring, silent monitoring, and call intervention features

4.3 Redundancy and Resiliency

The system must:

Provide geographic redundancy and failover

Maintain operations during network, power, or equipment failures

Support call rerouting to alternate PSAPs

Clearly document recovery time objectives (RTO) and recovery point objectives (RPO)

4.4 Standards Compliance

The solution must comply with:

NENA i3 standards

Applicable FCC NG911 requirements

State NG911 authority requirements (if applicable)

5. Integration Requirements

The system must integrate with:

Existing ComputerAided Dispatch (CAD) system [vendor/name if known]

Existing radio/dispatch console systems [vendor/name if known]

GIS data sources used by the agency or state

Vendors should describe supported integration methods, APIs, and any additional costs.

6. Cybersecurity and Compliance

The vendor must:

Meet CJIS Security Policy requirements

Encrypt data in transit and at rest

Provide multifactor authentication options

Maintain documented vulnerability management and patching processes

Provide audit logging and reporting

Vendors must disclose any known security incidents in the past five (5) years.

7. Training and Support

Proposals must include:

Initial training for dispatchers and supervisors

Administrator and technical training

Documentation and user manuals

Ongoing technical support availability (hours, SLAs, escalation)

Software updates and version upgrades

8. Implementation Plan

Vendors must provide a detailed implementation plan including:

Project timeline and milestones

Roles and responsibilities

Testing and acceptance procedures

Cutover and rollback strategy

9. Pricing and Cost Structure

Vendors must provide a clear and itemized cost proposal including:

Upfront implementation costs

Licensing costs (per console or per user)

Recurring costs (monthly or annual)

Maintenance and support fees

Optional features or services

Costs should be transparent and scalable for a small PSAP.

10. Vendor Qualifications

Proposals must include:

Company background and years of experience with NG911

Experience supporting small or rural PSAPs

At least three (3) references from comparable agencies

Financial stability information

11. Proposal Submission Requirements

Proposals must include:

Executive summary

Technical response addressing all requirements

Implementation plan

Pricing proposal

Vendor qualifications and references

Any assumptions or exceptions

Proposals must be submitted electronically in PDF format by the stated deadline.

Proposals must include a completed compliance matrix based on the Detailed Requirements Document. Failure to address all requirements or to provide the compliance matrix may result in disqualification.

12. Evaluation Process

Proposals will be evaluated based on:

Compliance with NG911 standards and requirements

System reliability and resiliency

Ease of use and operational fit

Integration capabilities

Cost and longterm value

Vendor experience and references

The agency reserves the right to conduct demonstrations, site visits, or interviews.

Proposal evaluation will be based in part on the vendor's demonstrated compliance with the requirements set forth in the Detailed Requirements Document, as evidenced by the submitted compliance matrix and supporting documentation.

13. General Conditions

The agency reserves the right to reject any or all proposals

Submission of a proposal does not obligate the agency to award a contract

All proposal materials become the property of the agency

14. Contact Information

All questions regarding this RFP should be directed to:

Angela Jackson 911 Director Oglethorpe County Sheriff's Office ajackson@oglethorpesheriff.org (706) 743-8101 ext. 1704

End of RFP