Oʻahu Kūpuna Caregiver Support and Navigation Pilot Program

Q26001942 Oʻahu Kūpuna Caregiver Support and Navigation Pilot Program General InformationSolicitation Number
Q26001942 version:
01 Status
ReleasedDepartmentHealthDivisionFamily Health Services DivisionIslands (where the work/delivery is to be performed)
OahuCategoryServicesRelease Date 03/03/2026Amendment Date & Time03/04/2026 12:00 AMAmendment Reason
Clarification on the scope of services:

1. Identification and enrollment of kūpuna caregivers
Yes. The awarded Contractor will be responsible for outreach and identification of kūpuna caregivers who may benefit from the pilot program. The Contractor will conduct intake and basic screening and provide navigation and referral support as outlined in the Scope of Work.

2. Invoicing structure
Invoicing will not be based on individual participant billing. Payment will be tied to completion of the deliverables and activities outlined in the Scope of Work and Deliverable Cost and Timeline Quote table.

3. Minimum age requirement for kūpuna served
The solicitation does not establish a specific minimum age requirement. For purposes of the program, a kūpuna caregiver refers to a grandparent, older relative, or intergenerational family member serving as the primary caregiver of a related child (birth through age 18).

4. Geographic service area
This pilot program is intended to serve kūpuna caregivers residing on Oʻahu.

5. Ethnicity or target population requirements
There are no ethnicity-based eligibility requirements. The program is intended to support kūpuna caregivers raising their moʻopuna across Oʻahu.Offer Due Date & Time03/17/2026 02:00 PMDescriptionThe DOH, Maternal and Child Health Branch (MCHB), seeks to implement an Oʻahu-based Kūpuna (grandparents or elders) Caregiver Support and Navigation Pilot Program. This first-year exploratory initiative is designed to assess the feasibility, demand, and system impact of a navigation-focused model supporting kūpuna caregivers raising their moʻopuna (grandchildren) outside of formal child welfare involvement.Contact PersonBerberich, SamanthaEmail samantha.berberich@doh.hawaii.gov Phone808-733-9073General CommentsProcurement OfficerSamantha BerberichAttachments Kupuna Care Navigation Services SOS.docx
AG-008 103D General Conditions (1.10.23).pdf

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Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility
of this Solicitation (Including the appendices and exhibits to this Document, and any other document related
to this Solicitation), to: Berberich, Samantha.

Q26001942 Oʻahu Kūpuna Caregiver Support and Navigation Pilot Program Line Items

Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility
of this Solicitation (Including the appendices and exhibits to this Document, and any other document related
to this Solicitation), to: Berberich, Samantha.

Q26001942 Oʻahu Kūpuna Caregiver Support and Navigation Pilot Program Instructions

• ADDITIONAL FEES AND CHARGES: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.
• VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) : Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.
• VENDOR COMPLIANCE – PAPER DOCUMENTS : Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency.
• RESPONSE TO THIS SOLICITATION: Only responses submitted through HIePRO shall be considered for award.
• OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions.
  
  The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.
• COMPLIANCE AND DOCUMENTATION: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
  
• VENDOR NON-COMPLIANCE : NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.
• HAWAII GENERAL EXCISE TAX (GET): Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui.
• QUESTIONS ABOUT THIS SOLICITATION: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.
• TRANSACTION FEES: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.