NICEinContact Software Licenses

Agency: DEPT OF DEFENSE
State: Tennessee
Type of Government: Federal
FSC Category:
  • D - Automatic Data Processing and Telecommunication Services
Set Aside: Total Small Business Set-Aside (FAR 19.5)
Posted Date: May 20, 2026
Due Date: May 27, 2026
Solicitation No: N0018926QD106
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NICEinContact Software Licenses
Active
Contract Opportunity
Notice ID
N0018926QD106
Related Notice
Department/Ind. Agency
DEPT OF DEFENSE
Sub-tier
DEPT OF THE NAVY
Major Command
NAVSUP
Sub Command
NAVSUP GLOBAL LOGISTICS SUPPORT
Sub Command 2
NAVSUP FLC NORFOLK
Office
NAVSUP FLT LOG CTR NORFOLK
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General Information
  • Contract Opportunity Type: Solicitation (Original)
  • Original Published Date: May 20, 2026 10:50 am EDT
  • Original Date Offers Due: May 27, 2026 05:00 pm EDT
  • Inactive Policy: 15 days after date offers due
  • Original Inactive Date: Jun 11, 2026
  • Initiative:
    • None
Classification
  • Original Set Aside: Total Small Business Set-Aside (FAR 19.5)
  • Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
  • NAICS Code:
    • 513210 - Software Publishers
  • Place of Performance:
    Millington , TN 38054
    USA
Description

This requirement is for 41 software-as-a-service (SaaS) platform provider licenses by NICE inContact. NICE inContact is a cloud-based contact center software platform used to manage customer interactions across voice, email, chat, and social media. Navy Recruiting Command (NRC) utilizes this service to assist chat agents with responses to inquiries from civilians who are looking for information about joining the Navy, quickly, easily and accurately.


Attachments/Links
Contact Information
Contracting Office Address
  • ATTENTION CODE 301 1968 GILBERT STREET SUITE 600
  • NORFOLK , VA 23511-3392
  • USA
Primary Point of Contact
Secondary Point of Contact


History
  • May 20, 2026 10:50 am EDTSolicitation (Original)
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