New Heights Maintenance

Agency: State Government of New Hampshire
State: New Hampshire
Type of Government: State & Local
Posted Date: Sep 17, 2021
Due Date: Dec 17, 2021
Solicitation No: RFP-2023-DEHS-01-NEWHE
Bid Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page
Description The State of New Hampshire, acting through the Department of Health and Human Services (DHHS), Division of Economic and Housing Stability (DEHS), Bureau of Family Assistance (BFA) and in cooperation with the Department of Information Technology (DoIT), is releasing this Request for Proposals (RFP) to procure maintenance, operations and enhancement services for the DHHS New HEIGHTS and NH EASY Gateway to Services systems.
Documents RFP-2023-DEHS-01-NEWHE
Release Date September 17, 2021
Closing Date/Time December 17, 2021
Program Area Division of Economic and Housing Stability
Contact Jennifer Hackett
Telephone (603) 271-9605
E-mail Address Jennifer.Hackett@dhhs.nh.gov

Attachment Preview

STATE OF NEW HAMPSHIRE
DEPARTMENT OF HEALTH AND HUMAN SERVICES
DIVISION ECONOMIC AND HOUSING STABILITY
RFP-2023-DEHS-01-NEWHE (2020-095) NEW HEIGHTS MAINTENANCE AND ENHANCEMENTS
Department of Health and Human Services
Division of Economic and Housing Stability
New HEIGHTS Maintenance, Operations and
Enhancements
RFP-2023-DEHS-01-NEWHE (2020-095)
RFP ISSUED……………………………………….September 17, 2021
STATE POINT of CONTACT…………….………Jennifer Hackett
Telephone: (603) 271-9605
E-Mail: jennifer.hackett@dhhs.nh.gov
CONTRACT TYPE……………………………… Firm Fixed Price
PROPOSALS DUE………….………….…………December 17, 2021
RFP-2023-DEHS-01-NEWHE New HEIGHTS Maintenance RFP
Page 1
STATE OF NEW HAMPSHIRE
DEPARTMENT OF HEALTH AND HUMAN SERVICES
DIVISION ECONOMIC AND HOUSING STABILITY
RFP-2023-DEHS-01-NEWHE (2020-095) NEW HEIGHTS MAINTENANCE AND ENHANCEMENTS
Table of Contents
1. INTRODUCTION ................................................................................................................................. 6
1.1. CONTRACT AWARD ............................................................................................................................ 6
1.2. CONTRACT PERIOD ............................................................................................................................. 6
1.3. OVERVIEW OF PROJECT ...................................................................................................................... 7
2. SCHEDULE OF EVENTS ...................................................................................................................... 8
3. REQUIREMENTS AND DELIVERABLES ............................................................................................. 8
3.1. SOFTWARE .......................................................................................................................................... 8
3.2. REQUIREMENTS .................................................................................................................................. 8
3.3. DELIVERABLES ................................................................................................................................... 9
4. INSTRUCTIONS ................................................................................................................................... 9
4.1. PROPOSAL SUBMISSION, DEADLINE, AND LOCATION INSTRUCTIONS ................................................ 9
C/O JENNIFER HACKETT.................................................................................................................................. 9
4.2. PROPOSAL SUBMISSION ...................................................................................................................... 9
4.2.1. PROPOSALS MUST BE SUBMITTED ELECTRONICALLY TO CONTRACTS@DHHS.NH.GOV AND TO
THE CONTRACT SPECIALIST AT THE EMAIL ADDRESS SPECIFIED IN SUBSECTION 4.1. ................................... 9
4.2.1.1. THE SUBJECT LINE MUST INCLUDE THE FOLLOWING INFORMATION: ......................................... 9
4.2.1.2. THE MAXIMUM SIZE OF FILE ATTACHMENTS PER EMAIL IS 10 MB. PROPOSALS WITH FILE
ATTACHMENTS EXCEEDING 10 MB MUST BE SUBMITTED VIA MULTIPLE EMAILS.......................................... 9
4.2.2. THE DEPARTMENT MUST RECEIVE THE PROPOSAL BY THE TIME AND DATE SPECIFIED IN
SECTION 2: SCHEDULE OF EVENTS AND IN THE MANNER SPECIFIED OR IT MAY BE REJECTED AS NON-
COMPLIANT, UNLESS WAIVED BY THE DEPARTMENT AS A NON-MATERIAL DEVIATION. ............................... 9
4.2.3. THE DEPARTMENT WILL CONDUCT AN INITIAL SCREENING STEP TO VERIFY PROPOSER
COMPLIANCE WITH THE SUBMISSIONS REQUIREMENTS OF THIS RFP. THE DEPARTMENT MAY WAIVE
OR OFFER A LIMITED OPPORTUNITY FOR A PROPOSER TO CURE IMMATERIAL DEVIATIONS FROM THE
RFP REQUIREMETS IF IT IS DEEMED TO BE IN THE BEST INTEREST OF THE DEPARTMENT.............................. 9
4.2.4. LATE SUBMISSIONS THAT ARE NOT ACCEPTED WILL REMAIN UNOPENED. DISQUALIFIED
SUBMISSIONS WILL BE DISCARDED. SUBMISSION OF THE PROPOSALS SHALL BE AT THE PROPOSERS
EXPENSE. 10
4.2.5. LETTER OF INTENT........................................................................................................................ 10
4.2.6. CONTENT OF LETTER OF INTENT .................................................................................................. 10
4.3. PROPOSAL INQUIRIES........................................................................................................................ 10
4.3.1. Restriction of Contact With State Employees ........................................................................... 11
4.4. ALTERATION OF RFP ........................................................................................................................ 11
4.5. RFP AMENDMENT ............................................................................................................................ 11
4.6. NON-COLLUSION .............................................................................................................................. 11
4.7. VALIDITY OF PROPOSAL ................................................................................................................... 12
4.8. PROPERTY OF THE STATE.................................................................................................................. 12
4.9. CONFIDENTIALITY OF A PROPOSAL .................................................................................................. 12
4.10. PUBLIC DISCLOSURE..................................................................................................................... 12
4.11. SECURITY ...................................................................................................................................... 13
4.12. NON-COMMITMENT ...................................................................................................................... 13
4.13. PROPOSAL PREPARATION COST.................................................................................................... 13
4.14. ORAL PRESENTATIONS/INTERVIEWS AND DISCUSSION................................................................ 14
4.15. REQUIRED CONTRACT TERMS AND CONDITIONS ......................................................................... 14
4.16. PROPOSAL ORGANIZATION ........................................................................................................... 14
4.17. PROPOSAL CONTENT..................................................................................................................... 14
4.17.1. COVER PAGE ................................................................................................................................. 14
RFP-2023-DEHS-01-NEWHE New HEIGHTS Maintenance RFP
Page 2
STATE OF NEW HAMPSHIRE
DEPARTMENT OF HEALTH AND HUMAN SERVICES
DIVISION ECONOMIC AND HOUSING STABILITY
RFP-2023-DEHS-01-NEWHE (2020-095) NEW HEIGHTS MAINTENANCE AND ENHANCEMENTS
4.17.2. TRANSMITTAL FORM LETTER....................................................................................................... 15
4.17.3. TABLE OF CONTENTS .................................................................................................................... 17
4.17.4. SECTION I: EXECUTIVE SUMMARY ............................................................................................... 17
4.17.5. SECTION II: GLOSSARY OF TERMS AND ABBREVIATIONS ............................................................ 17
4.17.6. SECTIONS III THROUGH VII SCOPE OF WORK .............................................................................. 17
4.17.7. SECTION VIII: COST PROPOSAL.................................................................................................... 17
4.17.8. SECTION IX: COPY OF THE RFP AND ANY SIGNED ADDENDUM ................................................... 17
5. PROPOSAL EVALUATION PROCESS............................................................................................. 18
5.1. SCORING PROPOSALS........................................................................................................................ 18
5.2. RIGHTS OF THE STATE IN EVALUATING PROPOSALS ........................................................................ 18
5.3. PLANNED EVALUATIONS .................................................................................................................. 18
5.3.1. INITIAL SCREENING ...................................................................................................................... 18
5.3.2. Preliminary Scoring of Proposals and Reference Checks ........................................................ 19
5.3.3. Oral Interviews ......................................................................................................................... 19
5.3.4. No Best and Final Offer............................................................................................................ 19
5.4. SCORING DETAIL .............................................................................................................................. 19
5.4.1. Scoring of the Project Management Approach......................................................................... 19
5.4.2. Scoring of Maintenance Activities Approach ........................................................................... 20
5.4.3. Scoring of Operations and Production Support Approach ...................................................... 20
5.4.4. Security ..................................................................................................................................... 20
5.4.5. Scoring of Corporate and Staff Qualifications ......................................................................... 21
5.4.6. Scoring Solution Cost ............................................................................................................... 21
A. APPENDIX A: SYSTEM DESCRIPTION AND BACKGROUND INFORMATION ..................................... 22
A-1 DEPARTMENT OF HEALTH AND HUMAN SERVICES .......................................................................... 22
A-1.1 MISSION STATEMENT............................................................................................................ 22
A-2 DEPARTMENT OF INFORMATION TECHNOLOGY AND TECHNOLOGY STATUS .................................. 23
A-2.1 Technical Architecture ............................................................................................................. 23
A-2.2 Future Systems Environment .................................................................................................... 24
A-3 SYSTEM DESCRIPTION ...................................................................................................................... 24
A-3.1 New HEIGHTS ......................................................................................................................... 24
A-3.2 NH EASY Gateway to Services ................................................................................................. 30
A-3.3 System Development Life Cycle (SDLC) .................................................................................. 33
A-4 TECHNICAL OVERVIEW .................................................................................................................... 34
A-4.1 Logical Architecture View ........................................................................................................ 34
A-4.2 Enterprise Applications ............................................................................................................ 36
A-4.3 Software Architecture ............................................................................................................... 39
A-4.4 New HEIGHTS Regions............................................................................................................ 48
A-5 SOURCES OF ADDITIONAL INFORMATION......................................................................................... 50
A-5.1 Technical Specifications ........................................................................................................... 50
A-5.2 Process Model Narratives ........................................................................................................ 50
A-5.3 Logical Data Model.................................................................................................................. 50
A-5.4 Physical Data Model ................................................................................................................ 50
A-5.5 NH EASY Gateway to Services ................................................................................................. 50
A-5.6 On-Line Policy Manuals........................................................................................................... 51
A-6 STATE PROJECT TEAM ...................................................................................................................... 51
A-6.1 Project Manager....................................................................................................................... 51
A-6.2 Deputy Project Manager .......................................................................................................... 51
A-6.3 Functional Team....................................................................................................................... 51
A-6.4 Test Team.................................................................................................................................. 52
RFP-2023-DEHS-01-NEWHE New HEIGHTS Maintenance RFP
Page 3
STATE OF NEW HAMPSHIRE
DEPARTMENT OF HEALTH AND HUMAN SERVICES
DIVISION ECONOMIC AND HOUSING STABILITY
RFP-2023-DEHS-01-NEWHE (2020-095) NEW HEIGHTS MAINTENANCE AND ENHANCEMENTS
A-6.5 New HEIGHTS Help Desk........................................................................................................ 52
B. APPENDIX B: MINIMUM STANDARDS FOR PROPOSAL CONSIDERATION ........................... 53
B-1 SUBMISSION REQUIREMENTS ............................................................................................................ 53
B-2 COMPLIANCE WITH SYSTEM REQUIREMENTS................................................................................... 53
B-3 CORPORATE QUALIFICATIONS.......................................................................................................... 53
B-4 PROPOSED PROJECT TEAM................................................................................................................ 53
B-5 SECURITY REQUIREMENTS ............................................................................................................... 53
C. APPENDIX C: SYSTEM REQUIREMENTS AND DELIVERABLES ............................................. 54
C-1 SCOPE OF WORK........................................................................................................................... 54
C-1.1 Project Management................................................................................................................. 56
C-1.2 Maintenance and Enhancement Activities ................................................................................ 63
C-1.3 Operations and Production Support......................................................................................... 66
C-1.4 Technology Innovations............................................................................................................ 70
C-1.5 Facilities and Support Requirements........................................................................................ 71
C-1.6 Transition.................................................................................................................................. 71
C-1.7 Work Plan ................................................................................................................................. 72
D. APPENDIX D: SECURITY REQUIREMENTS ..................................................................................... 74
D-1 SECURITY.......................................................................................................................................... 74
D-1.1 Security Standards .................................................................................................................... 74
D-1.2 Access Control .......................................................................................................................... 74
D-1.3 Data and System Security ......................................................................................................... 75
D-1.4 Awareness and Training ........................................................................................................... 75
D-1.5 Secure Software Development and Security Testing ................................................................ 76
D-1.6 Use of Subcontractors .............................................................................................................. 76
D-1.7 Incident Management ............................................................................................................... 77
D-1.8 Infrastructure Security.............................................................................................................. 77
D-2 SECURITY AND PRIVACY ATTESTATION........................................................................................... 78
E. APPENDIX E: VENDOR QUALIFICATIONS ................................................................................... 80
E-1 CORPORATE QUALIFICATIONS.......................................................................................................... 80
E-1.1 Corporate Overview ................................................................................................................. 80
E-1.2 Financial Strength .................................................................................................................... 80
E-1.3 Litigation .................................................................................................................................. 81
E-1.4 Prior Project Descriptions ....................................................................................................... 81
E-1.5 Subcontractor Information ....................................................................................................... 82
E-1.6 Value Added Services ............................................................................................................... 82
E-2 TEAM ORGANIZATION AND DESIGNATION OF KEY VENDOR STAFF ................................................ 82
E-2.1 Staff Counts and Roles.............................................................................................................. 82
E-2.2 On-Site Staff Availability .......................................................................................................... 83
E-2.3 Staff Qualifications ................................................................................................................... 84
E-2.4 Exclusive Right to Represent .................................................................................................... 84
E-2.5 Resumes for Key Vendor Staff .................................................................................................. 84
E-2.6 Resumes for Non-Key Vendor Staff .......................................................................................... 85
E-2.7 Staff Retention and Diversion ................................................................................................... 85
CORPORATE REFERENCE MATRIX ................................................................................................................ 86
E-3 REQUIRED MINIMUM STAFFING SKILLS AND EXPERIENCE MATRIX................................................ 87
F. APPENDIX F: PRICING WORKSHEETS......................................................................................... 101
F-1 PRICING WORKSHEETS ................................................................................................................... 101
G. APPENDIX G: TESTING AND CERTIFICATION REQUIREMENTS ......................................... 103
RFP-2023-DEHS-01-NEWHE New HEIGHTS Maintenance RFP
Page 4
STATE OF NEW HAMPSHIRE
DEPARTMENT OF HEALTH AND HUMAN SERVICES
DIVISION ECONOMIC AND HOUSING STABILITY
RFP-2023-DEHS-01-NEWHE (2020-095) NEW HEIGHTS MAINTENANCE AND ENHANCEMENTS
G-1 TESTING REQUIREMENTS................................................................................................................ 103
G-1.1 Test Planning and Preparation .............................................................................................. 103
G-1.2 Testing .................................................................................................................................... 103
G-2 CERTIFICATES ................................................................................................................................. 110
G-2.1 Certificate of Good Standing .................................................................................................. 110
G-2.2 Certificate of Insurance .......................................................................................................... 111
G-2.3 Certificate of Authority/Vote................................................................................................... 111
G-2.4 Workers Compensation........................................................................................................... 112
H. APPENDIX H: STATE OF NEW HAMPSHIRE TERMS AND CONDITIONS ................................ 113
H-1 FORM P-37 ...................................................................................................................................... 113
AGREEMENT ........................................................................................................................................ 113
H-2 GENERAL CONTRACT REQUIREMENTS................................................................................ 119
H-2.1 State of NH Terms and Conditions and Contract Requirements ............................................ 119
H-2.2 Vendor Responsibilities .......................................................................................................... 119
H-2.3 State Contracts ....................................................................................................................... 119
H-2.4 Change Orders ....................................................................................................................... 119
H-2.5 Deliverables............................................................................................................................ 120
H-2.6 Licenses .................................................................................................................................. 122
H-2.7 Testing and Acceptance .......................................................................................................... 123
H-2.8 Warranty (Not applicable).................................................................................................... 123
H-2.9 Administrative Specifications ................................................................................................. 125
H-2.10 Pricing .................................................................................................................................... 133
H-2.11 Limitation of Liability ............................................................................................................. 134
H-2.12 Dispute Resolution.................................................................................................................. 135
1. DHHS STANDARD APPENDICES AND EXHIBITS................................................................................... 135
APPENDIX A DHHS STANDARD EXHIBITS ...................................................................................... 135
I. TERMS AND DEFINITIONS............................................................................................................. 136
RFP-2023-DEHS-01-NEWHE New HEIGHTS Maintenance RFP
Page 5

Sign-up for a Free Trial, Government Bid Alerts

With Free Trial, you can:

You will have a full access to bids, website, and receive daily bid report via email and web.

Try One Week FREE Now

See Also

Description Bid # Attachments Addendum Closing Date Closing Time Status/Bid Results Contact Commodity

State Government of New Hampshire

Bid Due: 1/28/2022

Description Bid # Attachments Addendum Closing Date Closing Time Status/Bid Results Contact Commodity

State Government of New Hampshire

Bid Due: 3/09/2022

Description Bid # Attachments Addendum Closing Date Closing Time Status/Bid Results Contact Commodity

State Government of New Hampshire

Bid Due: 1/24/2022

Description Bid # Attachments Addendum Closing Date Closing Time Status/Bid Results Contact Commodity

State Government of New Hampshire

Bid Due: 1/27/2022