Monroe County Commissary Services and Inmate Banking Software RFP - 2026 Addendum 1

COUNTY OF MONROE
MICHIGAN
REQUEST FOR PROPOSAL
COMMISSARY SERVICES AND INMATE BANKING SOFTWARE
REQUEST FOR PROPOSAL ISSUED:
Friday, March 6, 2026
PROPOSAL DEADLINE:
4:00 PM, Wednesday, April 8, 2026
Monroe County Finance Office
125 East Second Street
Monroe, MI 48161

M C
ONROE OUNTY
F D
INANCE EPARTMENT
125 East Second Street Monroe, Michigan 48161-2197
Telephone: (734) 240-7250 Fax (734) 240-7266
March 6, 2026
Dear Contractor:
The County of Monroe is accepting proposals to provide comprehensive commissary services and
inmate banking software for the Monroe County Sheriff's Office. Interested and qualified contractors
should review the requirements outlined within this Request for Proposal.
Contractors shall submit proposals in accordance with the included Proposal Requirements, and
attach any other required documentation as specified in this Request for Proposal. The final date to
submit proposals is Wednesday, April 8, 2026 at 4:00 PM EST. Proposals may be submitted using
either of the following methods:
1. Hard Paper Copy: Submit proposals by U.S. mail, courier service or personal delivery to
Monroe County Finance Department, 2nd Floor, 125 East Second Street, Monroe, Michigan
48161-2197. Proposals must be delivered in sealed envelopes and clearly marked "Sealed
Proposal for Commissary Services RFP" so that no error in opening may occur.
2. Email: Submit proposals via email as a separate Microsoft Word or PDF document attachment
to rfp@monroemi.org. Indicate in the email subject line "Sealed Proposal for Commissary
Services RFP" so that no error in opening may occur.
The County of Monroe reserves the right to accept or reject any and all proposals, to waive any
irregularities, and to make an award that it has determined to be in the best interest of the County.
Sincerely,
Andrew Kish
Operations Coordinator

COUNTY OF MONROE
COMMISSARY SERVICES AND INMATE BANKING SOFTWARE RFP
1. Project Background
The County of Monroe ("County") is soliciting proposals from qualified contractors to
provide comprehensive commissary services and inmate banking software for the Monroe
County Sheriff's Office ("Sheriff's Office"), which operates two (2) correctional facilities
with a total capacity of 363 inmates.
A. County Correctional Facilities:
i. Main Jail, 100 East 2nd Street, Monroe, MI 48161
ii. Inmate Dormitory, 7000 East Dunbar Road, Monroe, MI 48161
B. Population Data: The Average Daily Population (ADP) for 2025 was 318.
C. Service Frequency: Inmates currently receive commissary deliveries once per week,
every Wednesday.
D. Current Infrastructure: The facilities currently utilize two (2) kiosks at the main
jail and two (2) kiosks at the inmate dormitory for inmate funds, for a total of four (4)
kiosks.
E. Inventory Scope: Commissary items include food products, clothing, stationery, and
hygiene items. All items must be pre-approved by Sheriff's Office staff.
2. General Specifications
A. The specifications listed in this Request for Proposal ("RFP") are intended to serve as
general guidelines, unless otherwise noted, to be followed by contractors in preparing
a proposal and during the ensuing project. These specifications are intended to list the
major tasks to be completed and the Selected Contractor ("Contractor") shall be
responsible for completing all other tasks required to achieve a first-class project, even
if each specific task is not listed herein.
B. Contractors are encouraged to visit all work sites listed in this RFP and to become
familiar with the environment, conditions, obstacles, etc. associated with performing
the work. A contractor's failure to conduct site visits, and to fully understand the scope
of work and requirements of this RFP, will not result in additional claims for
compensation from the County and may subject any subsequent agreement to
termination.
Project sites are available for inspection by appointment only. Appointments may be
scheduled by contacting Julie Massengill, Jail Administrator, 734-240-7640,
julie_massengill@monroemi.org or Chad Cupp, Assistant Jail Administrator, 734-240-
7411, chad_cupp@monroemi.org.
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C. All work schedules and activities shall be coordinated with County staff and completed
in a fashion that minimizes the time of disruption to the building operations.
D. In all circumstances, the work shall be of first-class quality and performed by qualified
personnel who are skilled in the respective trade and knowledgeable about the products
and equipment being used.
E. Care shall be taken to ensure no damage is caused to County property and any adjoining
property.
3. Scope of Work
The Contractor shall supply commissary services, inmate banking software, and kiosks for the
lobby and booking areas of both County correctional facilities, adhering to the following:
A. Contractor Responsibility: The Contractor must provide the necessary means to fill
commissary orders via a plan acceptable to the Sheriff's Office.
B. Cost of Maintenance: Contractor is responsible for all costs related to the installation,
uninstallation, and maintenance of its equipment, including labor, parts, and
transportation.
C. Updates: Hardware and software must be maintained by the Contractor at the most
current, quality-tested versions at no cost to the County.
D. Lifecycle Management: Any equipment that reaches its "end-of-life" or is no longer
supported by the manufacturer must be promptly replaced at the Contractor's expense.
E. Support: The Contractor must support all hardware and software free of charge
throughout the contract term.
F. Staff Training: The Contractor must provide all necessary staff training at no cost to
the Sheriff's Office.
4. Software Capabilities
The proposed software must provide robust inmate banking services with the following
specific capabilities:
A. Audit Integrity: The software must maintain a full audit trail for all transactions,
including voids and alterations.
B. Financial Management: The system must have the ability to invoice receivables and
track daily inmate housing fees.
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C. Account Controls: Software must allow staff to flag accounts and limit the amount
an inmate can spend on weekly purchases.
D. System Integration: The software must fully integrate with Central Square/Zuercher
booking software and ICSolutions kiosk/tablets for ordering. Proposals must include
the full cost of this integration.
E. Historical Data: The banking software must be able to import the historical data in
the County's current software to the new platform.
5. Operational Plan
To ensure secure and efficient service delivery, the Contractor shall adhere to the following
standards:
A. Ordering: Inmates will place weekly orders via ICSolutions tablets and/or housing
unit kiosks. The Contractor must ensure sufficient funds are available before placing
an order.
B. Packaging: Orders must be packaged off-site in clear plastic bags with the inmates'
order details attached. Shipping to the Sheriff's Office shall be provided at no cost.
C. Quality Assurance: All food must be fresh and in-date. Any items rejected by
Sheriff's Office staff must be replaced free of charge.
D. Dietary Needs: Menus must include Kosher-compliant items and sugar-free options
for diabetic inmates.
E. Accuracy: Commissary orders must be fulfilled with a minimum 99% accuracy rate.
Any shortages must be corrected within 24 hours.
F. Security: Only items pre-approved by the Sheriff's Office will be sold, with a
significant emphasis on safety and security.
G. Vending: The Contractor will supply two (2) inmate vending machines (Dorm A
and Dorm B) and the items sold within them. These machines will be stocked by
Sheriff's Office staff and maintained in working order by the Contractor, at no cost
to the County.
H. Availability: A contact person for the Contractor must be available for the Sheriff's
Office to 24-hours per day, 365 days per year.
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6. Product Pricing and Requirements
A. Price Controls: Any price increases during the contract term require approval from
the Sheriff's Office. The Contractor must communicate requests for price increases
in writing, and provide justification and a requested effective date for such increases.
B. Catalog Stability: No items shall be added, deleted, or changed (including brand or
package size) without mutual agreement by the Sheriff's Office and Contractor.
C. Inventory Management: The Contractor must maintain sufficient stock to minimize
shortages and shall not substitute items without pre-approval from Sheriff's Office.
7. Kiosks
The Contractor shall provide a comprehensive kiosk solutions for both County correctional
facilities, as specified below:
A. Locations: Kiosks must be available in each facility's lobby and booking area. The
Sheriff's Office will provide electrical and data lines.
B. Financial Terms: There will be no charge for the kiosks, hardware, or operating
software. The Contractor is responsible for all maintenance of kiosks.
C. Deposit Methods: The Contractor must provide alternative deposit methods,
including debit and credit card acceptance. A toll-free phone service (automated and
agent-assisted) must be available for credit card deposits.
D. Currency Logistics: The Sheriff's Office assumes responsibility for currency in
secure housing areas (Main Jail and Dormitory intake areas). The Sheriff's Office
shall remove, balance, and transport all currency to a local bank.
E. Service Fee: The Contractor shall pay a nominal fee to the Sheriff's Office for
currency handling services.
8. Inmate Release Debit Card Service
The Contractor shall provide a turnkey Debit Card Program for inmate releases, including the
following:
A. Instant Issuance: The Contractor must allow for the immediate electronic transfer
of an inmate's trust account balance onto a branded, network-ready debit card. The
Contractor is responsible for providing all necessary hardware, card stock, and staff
training associated with such process. Proposals must explicitly detail the fee
structure imposed on the cardholder, as it is the goal of the Sheriff's Office to
minimize the financial burden on released individuals. The Contractor must provide
24/7 cardholder support in both English and Spanish.
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B. Check Printing: The Contractor must provide on-site hardware and software to
allow Sheriff's Office staff at each facility to issue checks as necessary.
9. Proposals & Contract Award
A. Contractors shall submit proposals and bid pricing to the County as described in the
Proposal Requirements included with this RFP. Proposals shall take into consideration
all such conditions as may affect the work under this contract. The submittal of a
proposal automatically implies that the contractor is completely familiar with the
location, scope, and nature of the work and of the equipment, materials, and labor
required to complete the project.
B. Proposals shall include of the following documents, executed by an authorized
contractor representative (blank forms are included with this RFP): Iran Economic
Sanctions Act Certification, Familial Relationship Disclosure Statement, and Criminal
Background Affidavit.
C. The County may, in its discretion, award a contract to complete all components or a
selection of the components of the work listed within this RFP.
D. The County may visit and review contractors' facilities and equipment prior to award
of contract. Contractors shall be prepared to facilitate such visits and note additional
visits may be conducted during the term of any subsequent contract.
10. Receiving Office
Contractors shall submit proposals in accordance with the included Proposal Requirements,
and attach any other required documentation as specified in this Request for Proposal. The
final date to submit proposals is Wednesday, April 8, 2026 at 4:00 PM EST. Proposals may be
submitted using either of the following methods:
A. Hard Paper Copy: Submit proposals by U.S. mail, courier service or personal delivery
to Monroe County Finance Department, 2nd Floor, 125 East Second Street, Monroe,
Michigan 48161-2197. Proposals must be delivered in sealed envelopes and clearly
marked "Sealed Proposal for Commissary Services RFP" so that no error in opening
may occur.
B. Email: Submit proposals via email as a separate Microsoft Word or PDF document
attachment to rfp@monroemi.org. Indicate in the email subject line "Sealed Proposal
for Commissary Services RFP" so that no error in opening may occur.
11. Economy of Preparation
Proposals should be prepared simply and economically, providing straight-forward, concise
descriptions of the contractor's capabilities to perform the work. All pricing and requested
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information shall be included in the proposal and outlined in narrative text explaining the
services to be performed; equipment and/or materials to be provided; cost of the services,
equipment, and/or materials; and the tentative schedule for work to be completed (if
applicable).
12. Addenda and Supplements to RFP
In the event of changes to the RFP, contractors will be notified in writing. Questions
concerning the project specifications and requirements, proposal submittal, or award and
administration of the contract should be directed simultaneously to the individuals listed
below:
Julie Massengill
Jail Administrator
Monroe County Sheriff's Office
100 East Second Street
Monroe, Michigan 48161
Telephone: (734) 240-7432
Email: julie_massengill@monroemi.org
Andrew Kish
Operations Coordinator
County of Monroe
125 East Second Street
Monroe, Michigan 48161
Telephone: 734-240-7268
Email: andrew_kish@monroemi.org
13. Time Period of Evaluation
The County will select a contractor and award the contract as soon as possible after the proposal
due date stated in this RFP. However, submitted proposals shall remain valid for thirty (30)
days after the due date. Contractors should be prepared to commence work immediately upon
award notification.
14. Manufacturer's Directions
All manufactured articles, materials, equipment, etc. shall be applied, installed, connected,
erected, used, cleaned, and conditioned as directed by the manufacturer, unless herein specified
to the contrary. All materials shall be new and installed for the purpose of which they were
manufactured.
15. Brand Name Specification
Where applicable, a brand name, or equal specification as used in this solicitation, is used to
describe the standard of quality, performance, and characteristics desired, and not intended to
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limit or restrict competition (unless specifically noted otherwise). Should a contractor object
to a product specified in this RFP, the burden of proof to demonstrate that an alternative
product is of equal or superior quality to the specified product falls upon the challenging
contractor. Contractors may submit proposals that include products from manufacturers not
specified herein.
16. Contract Period
The contract period shall be for a term of three (3) years, with the option to renew the agreement
for three (3) successive one-year extensions, subject to mutual agreement between the County
and the Contractor.
17. Termination
Neither party, upon award of contract, except for non-performance on the part of the Contractor
(as determined exclusively by the County) or issues of non-payment on the part of the County,
may terminate the contract.
18. Payment
A. The Contractor shall submit monthly invoices to the County, and the County shall issue
payment to the Contractor within thirty (30) days of receipt of invoice for completed
and accepted work. Progress payments may be made to the Contractor for work
completed to date, in the discretion of the County.
B. The County reserves the right to withhold or reduce payment for any work not
performed or completed in accordance with the requirements and specifications
outlined in this RFP, in its sole discretion. In such instances, the County may engage
in-house personnel or other contracted services to complete said work if the Contractor
fails to do so in a time period and manner acceptable to the County, and back charge
the Contractor for all costs incurred by the County as a result of the Contractor's failure
to perform.
C. The County shall not be obligated to compensate the Contractor for any additional work
performed by the Contractor that extends beyond the scope or requirements of this RFP,
unless prior approval was given by the County.
19. Incurred Contractor Costs
The County shall not be liable for any costs incurred by contractors or other respondents to
this RFP, prior to issuance of an agreement, contract, or other similar acquisition documents.
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20. Other Provisions
Contractors shall list any other criteria or requirements to delineate responsibility for any
additional items and/or tasks to be completed by either the County or Contractor. These
provisions shall be in addition to those detailed or explained in this RFP.
21. Reservation of Rights
The County reserves the right to the following:
A. To accept or reject any or all proposals received as a result of this RFP. The County
shall not be obligated to award a contract solely on the basis of any response made to
this RFP, nor does the County intend to, nor will it be obligated to, pay for the
information solicited or obtained.
B. To reject all proposals and re-issue the RFP at any time prior to execution of a final
contract; to require, in any RFP for similar products and/or services that may be issued
subsequent to this RFP, terms and conditions that are substantially different from the
terms and conditions set forth in this RFP; or to cancel this RFP with or without issuing
another RFP.
C. To reject any proposal if, in the County's sole discretion, the proposal is incomplete,
the proposal is not responsive to the requirements of this RFP, the proposer does not
meet the qualification requirements set forth herein, or it is otherwise determined to be
in the best interest of the County to reject the proposal.
D. To supplement, amend, substitute or otherwise modify this RFP at any time prior to the
execution of a final contract.
E. Accept or reject any or all of the items in any proposal, and award a contract for the
whole or only a part of any proposal, if the County determines, in its sole discretion,
that it is in the County's best interest to do so.
F. To reject the proposal of any proposer that, in the County's sole judgment, has been
delinquent or unfaithful in the performance of any contract with the County, is
financially or technically incapable, or is otherwise deemed to not be a responsible
proposer.
G. To waive any informality, defect, non-responsiveness, and/or deviation from this RFP
that is not, in the County's sole judgment, material to the proposal.
H. To permit or reject, in the County's sole discretion, amendments (including information
inadvertently omitted), modifications, alterations, and/or corrections to proposals by
one or more of the proposers following proposal submission.
I. To request that one or more of the proposers modify their proposals.
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