Mobile Drivers License

Agency:	State Government of Arkansas
State:	Arkansas
Type of Government:	State & Local
Posted Date:	Nov 17, 2023
Due Date:	Dec 15, 2023
Solicitation No:	RFI-2024-01
Bid Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

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REQUEST FOR INFORMATION

RFI-2024-01

The Department of Finance and Administration (DFA), Office of Driver Services and Motor

Vehicle (DSMV) is seeking information regarding best practices for providing technology

services and products that promote access to services for the citizens of Arkansas.

Information from this RFI will be used for possible development of a Mobile Driver’s

License (mDL), mDL app, and for online identity authentication for customers while using

DFA online services.

ISSUE DATE: 11/17/2023

RESPONSES DUE: 12/15/2023

SECTION 1: OVERVIEW

1.1 INSTRUCTIONS TO RESPONDENTS

A. The State of Arkansas is issuing this Request for Information (RFI) as specified

below. Responses are to be submitted by 12pm CST, 12/15/2023 as an e-mail

attachment in Microsoft or Adobe format. Responses should be submitted to:

Shane.Phillips@arkansas.gov or delivered on a flash drive to the following

address:

TSS Office of State Procurement

501 Woodlane Street

Suite 220

Little Rock, Arkansas 72201

B. Questions regarding the contents of this RFI may be directed to the above email

address.

1.2 CLARIFICATION OF REQUEST FOR INFORMATION

A. Submit any questions requesting clarification of information contained in this

Request for Information in writing via email to Shane.Phillips@arkansas.gov no

later than 12/03/2023.

1. Written questions must be submitted using Template Q-1 Written Questions.

2. For each question submitted, Prospective Contractor should reference the

specific solicitation item number to which the question refers.

3. Prospective Contractors’ written questions will be consolidated and responded

to by the State as deemed appropriate. The State’s consolidated written

response is anticipated to be posted to the OSP website by the close of

business on 12/06/2023. If Prospective Contractor questions are unclear or

non-substantive in nature, the State may request clarification of a question(s) or

decline to answer.

1.3 DISPOSITION OF RESPONSES

A. All responses become the public property of the State and will be a matter of public

record subject to the provisions of the Arkansas Freedom of Information Act, Ark.

Code Ann. §25-19-101 et seq.

B. Responses should not contain material considered by the respondent to be

confidential under state or federal law for any reason including being proprietary,

copyrighted, or capable of giving an unfair advantage to competitors.

C. The State shall have the right to use all ideas, or adaptations of those ideas,

contained in any response received to this RFI. While responses to this RFI are

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optional, all knowledgeable parties are strongly encouraged to provide complete

responses.

D. The Office of Driver Services and Motor Vehicle may exercise the option to further

discuss the details of the response with one or more respondents if it is determined

to be in the best interest of the State.

E. Responding or not responding to this RFI shall not determine any future

partnerships.

1.4 INTENT OF THE RFI

A. The Office of State Procurement (OSP) issues this RFI on behalf of the Office of

Driver Services and Motor Vehicle (DSMV) for planning purposes with the intent

to gather information on potential future strategic opportunities related to the

program area(s) covered. This RFI shall not be construed as a commitment by

OSP or DSMV to solicit contractual offers or award contracts.

B. Review of the responses to this RFI by DSMV will be undertaken primarily to gauge

the aggregate level of qualified interest from potential Contractors, assess the

overall magnitude of the opportunity identified by potential Contractors, and inform

the design of any solicitation(s) and/or eventual program(s). Responses will not be

reviewed on a competitive basis, and DSMV does not intend to establish or publish

any formal results.

1.5 DEFINITIONS

1. mDL – driver’s license or identification card that resides on a mobile device or

requires a mobile device as part of the process to gain access to driver’s license

or state identification.

2. mDL App – software running on a mDL holder’s mobile device, within the context

of this document this includes a standalone app as well as a wallet-type app.

1.6 PURPOSE

A. It is the intent of the Office of Driver Services and Motor Vehicle (DSMV) to solicit

information from qualified Contractors to develop, test, and implement the mDL

and mDL App for online identity authentication for customers while using DFA

online services. Responsibilities would also include managing, supporting, and

overseeing the enrollment of the overall mDL solution and mDL App., establishing

standards and requirements for Arkansas State departments and third-party

entities that want to interface with the mDL App program.

B. Arkansas DSMV maintains approximately 2.5 million driver credentials and issues

an average of 510,000 driver’s licenses and 147,000 state identification cards per

year.

1.7 RESPONSE

The Contractor shall prepare its RFI response simply and economically, providing

a straightforward, concise description of the solution(s) available. The Contractor

shall provide the cost details for implementing the requested solution. Any request

for cost information is for budgetary purposes only.

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1.8 GENERAL REQUIREMENTS

A. Solution must follow the American Association of Motor Vehicle Administrators

(AAMVA’s) data elements specifications for DL/ID Card Design Standards.

https://aamva.org/topics/driver-license-and-identification-

standards#?wst=4a3b89462cc2cff2cbe0c7accde57421

B. Solution must follow (AAMVA) Mobile Driver License (mDL) Implementation

Guidelines and the International Organization for Standardization

(ISO)/International Electrotechnical Commission’s (IEC) Standards in the

Implementation Guidelines to provide interoperability, offline identity with refresh

option, and driving privilege verification capabilities between devices.

https://aamva.org/getmedia/b801da7b-5584-466c-8aeb-f230cef6dda5/mDL-

Implementation-Guidelines-Version-1-2_final.pdf

C. To maintain the most current federal and state statutes and mandates, the mDL

infrastructure and solution must be updated for all required upgrades/updates to

the driver’s license system, AAMVA mDL standards/solutions, legislative changes,

or ISO/IEC standards.

D. The solution must allow for Arkansas drivers and State ID holders to have a digital

representation of the information contained on a physical driver’s license or state

identification card through mDL.

E. The solution must allow for Arkansas drivers and State ID holders to use the mDL

as proof of identification for multiple purposes including as a login to validate

authorization to conduct online DFA online services.

F. Customer support must be provided by the Contractor for any questions and

resolving any issues regarding the mDL and mDL App. Customer support shall be

available 24 hours a day, 7 days a week, 365 days a year.

G. The solution must allow other Arkansas State departments to integrate with the

online identity authentication to log in and use other government privileges through

mDL App.

H. The solution must be capable of updating the mDL as updates are made on the

driver’s license or identification card account (address change, suspension,

release, etc.)

I. The Contractor shall conduct testing and training before mDL implementation.

1.9 TIMELINE

In accordance with Act 261 of 2023, the mDL must be implemented by February

1, 2025.

The Contractor’s response must include a timetable that will include product

configuration deployment, testing, and acceptance.

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1.10 PROJECT MANAGER

Contractor shall provide a Project Manager (PM) who is familiar with mDL and

who is experienced in project management best practice methodology. The Project

Manager’s Responsibilities shall include but not be limited to:

• Serve as the main point of contact.

• Work with DFA project team to prioritize and plan the activities for the duration

of the engagement.

• Establish lines of communication and frequency of reporting.

• Review and communicate the status of the project with periodic status reports

and/or conference calls that highlight performance on planned tasks, as well

as any issues or other areas requiring attention by DSMV, customer, or

Contractor.

• Monitor quality of the project and establish effective communications with

Arkansas DSMV staff, while maintaining focused, high-quality effort through

project completion.

• Create an implementation schedule with all necessary tasks and associated

timelines.

• Attend any appropriate Customer, Contractor, DSMV Planning meetings that

require PM participation and provide follow-up Action Items.

• Generate project status report

• Schedule resources for tasks associated with the project.

• Perform risk and issue management.

• Escalate any issues that may inhibit project progress to DSMV Management.

• Project closeout and completion.

SECTION 2: CONTRACTOR RESPONSE TO RFI

Responses are encouraged from all knowledgeable parties. It is recommended to format

responses to coincide with the structure of this section.

2.1 APPROACH AND EXPERIENCE

A. Describe your organization’s approach and experience in implementing an mDL

solution that includes the mDL stored in a credential mobile device App and any

applicable hardware or software recommended or required to use and support the

mDL solution.

B. Describe your organization’s approach and experience in implementing an mDL

App to be used by citizens to authenticate access to conduct DFA online services.

C. Describe enhancements and/or modifications your organization would recommend

from your organization’s previous implementation experience.

D. Describe your organization’s experience transitioning and implementing projects

of similar scope and size.

E. Provide a sample implementation plan and transition timeline from a previous

project similar in scope and size.

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description	agency	opening date/time	bid number	buyer
Mobile Drivers License	TSS - Office of State Procurement	12/15/2023 12:00 PM CST	RFI-2024-01

Mobile Drivers License

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