Microsoft Unified Support (RFQ)

The purpose of this action is to renew our Microsoft Unified Support, through which the Government will obtain the following: support account management, support for workshops and events, problem resolution support, rapid on-site support (if needed), software assurance conversion services, support assistance such as infrastructure support assistance and development support assistance, information services such as on-line website support, and subscriptions to various on-line tools. These on-line tools include participation in Expert Roundtables, which provides customers with access to Microsoft program managers, developers and support professionals covering key areas of Microsoft technology, and the Microsoft Developer Network Subscription (MSDN). This provides access to an extensive collection of programming information, development toolkits and sample code libraries. In addition, MSDN subscribers have access to the Microsoft Knowledge Base library for troubleshooting and diagnostic research.

Microsoft Unified Support provides Customer Satisfaction Account Management (CSAM), telephonic Problem Resolution and Support Assistance, and specialized Microsoft engineering support to diagnose, analyze and resolve problems with Microsoft products used throughout the SDDC enterprise. Premier support ensures all technical assistance is provided by US National Security Cleared personnel who have direct access to Microsoft Engineering Design Department to ensure escalated responses and if required Microsoft patch development to correct operational issues.

This solicitation is open until March 12, 2025.

If you have any questions, please see the contact information below:

Teneshia N. Cozart vi a email at Teneshia.n.cozart.civ@mail.mil