MGA Call Center Services

Agency:	State Government of Georgia
State:	Georgia
Type of Government:	State & Local
NAICS Category:	561421 - Telephone Answering Services
Posted Date:	Mar 17, 2026
Due Date:	Apr 17, 2026
Solicitation No:	58300-eRFP-000001688-2026
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Description

Event ID	Event Title	Government Entity	Start Date (ET)	End Date (ET)
58300-eRFP-000001688-2026	MGA Call Center Services	Middle Georgia State University	Mar 17, 2026 @ 08:00 AM	Apr 17, 2026 @ 03:00 PM

Start Date: Mar 17, 2026 @ 08:00 AM ET

End Date:
Apr 17, 2026 @ 03:00 PM ET

Event ID: 58300-eRFP-000001688-2026

Event Type: RFP

Event Status: Open

Purchase Type: Agency Contract

Category Type: Services / Special Projects

Government Type: state

Fiscal Year: 2027

Description

Purpose of Procurement
Pursuant to the State Purchasing Act (Official Code of Georgia Annotated 50-5-50 et seq.), this electronic Request for Proposals (eRFP) is being issued to establish a contract with a qualified supplier who will provide MGA Call Center Services to the Middle Georgia State University (the State Entity) as further described in this eRFP.
Middle Georgia State University is seeking one supplier to provide Call Center services to support the Financial Aid and Bursar offices. The inital contract will align with MGA's fiscal year beginning July 1, 2026 and ending June 30, 2027, with up to four (4), one (1) year optional renewals.

NIGP Codes

Code	Description
83931	Call Answering Telephone System, High Volume
83932	Call Answering Telephone Systems, Low Volume
91549	High Volume, Telephone Call Answering Services (See 915-05 for Low Volume Services)

BuyerContact:

Amy Ingram
amy.ingram@mga.edu

+1 478-934-5204

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MGA Call Center Services

Description

See Also