MetroAccess Customer Satisfaction Measurement

Agency: Washington Metropolitan Area Transit Authority
State: Washington
Type of Government: State & Local
NAICS Category:
  • 541611 - Administrative Management and General Management Consulting Services
  • 541910 - Marketing Research and Public Opinion Polling
Posted Date: Apr 3, 2026
Due Date: Apr 30, 2026
Solicitation No: WMATA-0000010660
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Description

SEP Program:
Solicitation Name:
MetroAccess Customer Satisfaction Measurement
SEP %:
Solicitation ID:
WMATA-0000010660
Solicitation Format/Type:
Sell Solicitation
RFx
Solicitation Round:
1
Solicitation Version:
1
Solicitation Start Date:
04/03/2026 9:00AM EDT
04/30/2026 05:00 PM EDT
Solicitation End Date:
Pre Bid/Proposal Date:
04/13/2026
Bid/Propose on all Lines Items:
Yes
Solicitation Description:
Tracking survey to measure customer awareness, utilization, and satisfaction with MetroAccess services. Survey data will be collected on a continuous basis, with the vendor providing quarterly reports.
Payment Terms:
Edits to Submitted Bids:
Allowed
Multiple Bids:
Not Allowed
Contact:
Kazonga Singleton
Phone:
ksingleton@wmata.com
Email:
Online Discussion:
Live Chat Help:
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* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.