MetroAccess Customer Satisfaction Measurement

Agency:	Washington Metropolitan Area Transit Authority
State:	Washington
Type of Government:	State & Local
NAICS Category:	541611 - Administrative Management and General Management Consulting Services 541910 - Marketing Research and Public Opinion Polling
Posted Date:	Apr 3, 2026
Due Date:	Apr 30, 2026
Solicitation No:	WMATA-0000010660
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

SEP Program:

Solicitation Name:

SEP %:

Solicitation ID:

WMATA-0000010660

Solicitation Format/Type:

Sell Solicitation

RFx

Solicitation Round:

Solicitation Version:

Solicitation Start Date:

04/03/2026 9:00AM EDT

04/30/2026 05:00 PM EDT

Solicitation End Date:

Pre Bid/Proposal Date:

04/13/2026

Bid/Propose on all Lines Items:

Yes

Solicitation Description:

Tracking survey to measure customer awareness, utilization, and satisfaction with MetroAccess services. Survey data will be collected on a continuous basis, with the vendor providing quarterly reports.


	Payment Terms:

	Edits to Submitted Bids:
		Allowed
	Multiple Bids:
		Not Allowed

Contact:

Kazonga Singleton

Phone:

ksingleton@wmata.com

Email:

Online Discussion:

Live Chat Help:

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