Medical Support Services for CBP (including medical exams, fitness for duty, drug testing, and related services)

1. Requirement Overview

U.S. Customs and Border Protection (CBP), Office of Human Resources Management, is seeking proposals for comprehensive Medical Support Services. This requirement supports both the National Programs Division (NPD) and the CBP Hiring Center (HC), and includes:

• Employee Services (NPD): Fitness for duty evaluations, return to work reviews, medical documentation reviews, medical and psychiatric consultations, and administration of the Drug-Free Workplace Program (DFWP), including drug testing and Medical Review Officer (MRO) services.


• Pre-Employment Services (CBP HC): Pre-employment medical examinations, fitness testing (PFT-1), drug test specimen collection, laboratory analysis, medical and mental health consultations, and MRO services for candidates.


• Scope: Services are required nationwide and at select international locations. The contractor must maintain a network of facilities capable of providing services within a 60-mile radius of employee or candidate locations (exceptions for overseas).


• Volume: The contract supports high-volume, time-sensitive processing, with historical annual volumes exceeding 40,000 pre-employment medical exams, 50,000 fitness tests, and 45,000 drug tests.

2. Key Contract Features

• Contract Type: Firm Fixed Unit Price, Indefinite Delivery/Indefinite Quantity (IDIQ).


• Period of Performance: 60 months (five 12-month ordering periods).


• Minimum/Maximum: Minimum order value is $500,000; maximum to be set at award.


• Security: Contractor personnel must undergo background investigations and comply with DHS/CBP security, privacy, and IT requirements.


• Quality Assurance: Strict quality control and reporting requirements, with penalties for late or inaccurate deliverables.

3. Instructions to Offerors

Proposal Submission

• Two-Phase Process:
  
  
  
  
  • Phase I: Written technical/management approach and past performance questionnaire.
  
  
  • Phase II: Oral presentation, Small Business Utilization Plan, and cost/price proposal.
  
  
  
  


• Submission Format: Electronic files only; detailed instructions and naming conventions are provided in the solicitation.


• Page Limits: Volume I (Technical/Management) is limited to 25 pages (excluding required attachments).


• Required Content: Proposals must address all requirements in the Statement of Work (SOW), demonstrate network coverage, and describe quality control and transition plans.


• Key Personnel: Resumes and letters of commitment for all key positions must be included.


• Exceptions/Deviations: Any exceptions to terms or requirements must be clearly stated and justified.

Evaluation Criteria

• Factors: Technical & Management Approach, Past Performance, Oral Presentation, Small Business Utilization, and Cost/Price.


• Relative Importance: Technical is most important, followed by Past Performance, Oral Presentation, Small Business Utilization, and then Cost/Price.


• Best Value: Award will be made on a best value trade-off basis.

Additional Requirements

• Security and Privacy: Compliance with all DHS and CBP security, privacy, and IT requirements is mandatory.


• Transition: Offerors must provide a detailed transition-in plan with their proposal.


• Quality Control: Submission of a draft Quality Control Plan is required within 5 days of award.

4. Attachments

The following attachments are included with this solicitation:

1. Attachment 1: Statement of Work (SOW) – Medical Support Services (Final, Jan 23, 2026)


2. Attachment 2: Small Business Utilization Plan (Template) – To be provided by amendment


3. Attachment 3: Historical Duty Locations


4. Attachment 4: Price Proposal Template- To be provided by amendment


5. Attachment 5: Past Performance Questionnaire - To be provided by amendment


6. Attachment 6: Security Documents - To be provided by amendment


7. Attachment 7: Wage Determinations – To be provided by amendment

Additional forms, including the SF 1449, templates, and other attachments will be provided as needed.

End of SF 1449 Page 2 Notes