Master Services Agreement (MSA) for On-Call Services
| Agency: | State Government of North Carolina |
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| State: | North Carolina |
| Type of Government: | State & Local |
| NAICS Category: |
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| Posted Date: | Apr 27, 2026 |
| Due Date: | May 20, 2026 |
| Solicitation No: | 274-2026-5285-1 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
| Solicitation Number: | 274-2026-5285-1 |
| Project Title: | Master Services Agreement (MSA) for On-Call Services |
| Description: | RFQ: Master Services Agreement (MSA) for On-Call Services |
| Opening Date: | 5/20/2026 5:00 PM |
| Posted Date: | 4/27/2026 |
| Status: | Open |
| Department: | CITY OF RALEIGH |
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Solicitation Number
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274-2026-5285-1
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Department
CITY OF RALEIGH
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Status Reason
Open
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Opening Date
2026-05-20T17:00:00.0000000
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Posted Date
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2026-04-27T13:25:39.0000000Z
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Primary Commodity Code
Construction Services
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Mandatory Conference/Site Visit
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Special Instructions
Bid Agent: Robert.Mitchiner@raleighnc.gov
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Solicitation Type
*
Select RFP IFB RFI
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Owner
Lanee Edwards
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Description
RFQ: Master Services Agreement (MSA) for On-Call Services
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Attachment Preview
Request for Qualifications # 274-2026-5285-1
Title: Master Services Agreement (MSA) for On-Call Services
Issue Date: 4/27/2026
Due Date: 5/20/2026
not later than 5:00PM EST
*LATE PROPOSALS WILL NOT BE ACCEPTED*
Issuing Department: Raleigh Water
Direct all inquiries concerning this RFQ to:
Robert Mitchiner
Program Manager
Email: Robert.Mitchiner@RaleighNC.gov
(v.09.22.25)
Table of Contents
1. Introduction .............................................................................................. 3
1.1. Purpose........................................................................................... 3
1.2. Background ..................................................................................... 3
1.3. RFQ Timeline .................................................................................. 4
1.4. Pre-Submittal Conference ............................................................... 4
1.5. Questions ........................................................................................ 5
1.6. Submittal Requirements and Contact Information........................... 5
1.7. Business Engagement & Opportunities........................................... 5
1.8. Rights to Submitted Material ........................................................... 6
1.9. Communications ............................................................................. 6
1.10. Lobbying ......................................................................................... 6
1.11. Conflicts of Interest ......................................................................... 7
1.12. Proposer Expenses......................................................................... 8
1.13. Proposer Acceptance ...................................................................... 8
2. Qualifications Package............................................................................ 8
2.1. Request for Qualifications Required Document Format .................. 8
2.2. Hourly Rates ................................................................................... 9
2.3. Qualifications Package Documents............................................... 10
3. Proposal Evaluation .............................................................................. 11
3.1. Evaluation Criteria......................................................................... 11
3.2. Final Selection............................................................................... 11
3.3. Notice to Proposers Regarding RFQ Terms & Conditions ............ 11
3.4. Contract Term…………………………………………………………..11
4. Scope of Services .................................................................................. 12
Appendix I – Hourly Rate Schedule ................................................................ 13
Appendix II – Proposer Questionnaire ........................................................... 14
Appendix III – Reference Questionnaire (Instructions) ................................. 15
Appendix III – Reference Questionnaire Form ............................................... 16
Appendix IV – Sample Contract ...................................................................... 18
2
INTRODUCTION
1.1 Purpose
The City of Raleigh is seeking multiple-qualified firm(s) with which to enter into Master Services
Agreements (MSA) for the following services:
Facility and Security Enhancements (Access control) components and services, such as badge
readers, door hardware, software, installation, and system integration, so vendors can provide
accurate quotes for securing a facility or property.
The MSA will serve as an umbrella contract under which work will be performed for the City as
needed, on an on-call basis, as described in mutually agreed upon Statements of Work (SOW).
The SOW will provide the specific scope, cost, and schedule for each work assignment under
the MSA.
A general scope of services for the MSA is provided in Section 4 of this document.
All information related to this solicitation, including any addenda, will be posted to the North
Carolina electronic Vendor Portal (eVP) at https://evp.nc.gov/.
All questions related to this solicitation must be submitted in writing (via email) to the following
individual – questions submitted via telephone will not be answered:
Contact Name
Robert Mitchiner
Email Address
Robert.Mitchiner@raleighnc.gov
1.2 Background
The City of Raleigh, the Capital City of North Carolina, remains one of the fastest growing areas
in the country. A great economy, top educational institutions, and exceptional health care
facilities are some of the characteristics that attract people to the triangle area. The mild
climate, diverse work force and proximity to Research Triangle Park combine to make Raleigh
a great place to live.
Raleigh is a 21st Century City of Innovation focusing on environmental, cultural, and economic
sustainability. The City conserves and protects our environmental resources through best
practice and cutting-edge conservation and stewardship, land use, infrastructure and building
technologies. The City welcomes growth and diversity through policies and programs that will
protect and enhance Raleigh’s existing neighborhoods, natural amenities, history, and cultural
and human resources for future generations. The City leads to improve quality of life for
neighborhoods and standard of living for all citizens. The City works with universities, colleges,
citizens, and local partners to promote new technology, create new job opportunities, and
encourage local businesses and entrepreneurs. The City enlists and prepares 21st Century
staff with the skill sets to carry out the duties of the City through transparent civic engagement
and by providing the very best customer service to our citizens.
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1.3 RFQ Timeline
Provided below is a list of the anticipated schedule of events related to this solicitation. The
City of Raleigh reserves the right to modify and/or adjust the following schedule to meet the
needs of the project. All times shown are Eastern Time (ET):
RFQ Process
RFQ Date
Date and time
April 27, 2026
Pre-Submittal Conference
(if required)
N/A
Deadline for written questions
May 11, 2026
City Response to Questions
(anticipated)
May 13, 2026
Submittal Due Date and Time
May 20, 2026 by 5:00pm est
Evaluation Meeting
(anticipated)
Interviews
(if required)
Selection Announcement
(tentative)
June 1, 2026
N/A
June 12, 2026 by 5:00pm est
1.4 Pre-Submittal Conference
In the event that the City of Raleigh elects to conduct a pre-submittal meeting or site visit,
attendance by prospective proposers is strongly encouraged but is not mandatory. Prospective
Proposers are encouraged to submit written questions in advance.
1.5 Questions
Requests for clarification and questions to this RFQ must be received by the City not later than
the date shown above in Section 1.3 RFQ Timeline, for the submittal of written inquires. The
firm’s failure to request clarification and submit questions by the date in the RFQ Timeline
above shall be considered to constitute the firm’s acceptance of all City’s terms and conditions
and requirements.
The City shall issue addenda reflecting questions and answers to this RFQ, if any, and shall
be posted to North Carolina electronic Vendor Portal (eVP). No information, instruction or
advice provided orally or informally by any City personnel, whether made in response to a
question or otherwise in connection with this RFQ, shall be considered authoritative or binding.
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Respondents shall be entitled to rely only on written material contained in an Addendum to this
RFQ.
It is important that all Respondents submitting to this RFQ periodically check eVP for
any Addenda. It is the Respondents responsibility to ensure that all addenda have
been reviewed and, if required signed and returned.
All questions related to this solicitation must be submitted in writing (via email) to the following
individual – questions submitted via telephone will not be answered:
Contact Name
Email Address
Robert Mitchiner
Robert.Mitchiner@raleighnc.gov
1.6 Submittal Requirements and Contact Information
Submittals must follow the format as defined in Section 2 Qualifications Package and be
addressed and submitted as follows:
DELIVERED BY US POSTAL SERVICE
MAIL:
City of Raleigh
ATTN: Robert Mitchiner
City of Raleigh, Raleigh Water
1 Exchange Plaza, Suite 620
Raleigh, NC 27601
RFQ No. 2026-5285-1
DELIVERED BY OTHER DEIVERY
SERVICES:
City of Raleigh
ATTN: Robert Mitchiner
City of Raleigh, Raleigh Water
1 Exchange Plaza, Suite 620
Raleigh, NC 27601
RFQ No. 2026-5285-1
Submittals must be enclosed in a sealed envelope or package and clearly marked with the
name of the submitting company, the RFQ number and the RFQ Title, and must include:
A. one (1) signed hard-copy original submittal package;
B. one (1) electronic version of the signed submittal;
C. and (2) copies of the signed submittal.
The electronic version of the Proposal must be submitted as a viewable and printable Adobe
Portable Document File (PDF) on a flash drive. Both hard copy and electronic versions must
be received by the City on or before the RFQ date and time provided in Section 1.3 RFQ
Timeline. Proposals received after the RFQ deadline above will not be considered and will be
returned unopened to the return address provided on the submission envelope.
Proposers must respond to the entire Request for Qualifications (RFQ). Any incomplete
submittal may be eliminated from competition at the discretion of the City of Raleigh.
The City reserves the right to reject any or all submittals for any reason and to waive any
informality it deems in its best interest.
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This page summarizes the opportunity, including an overview and a preview of the attached documents.
* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.
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