MassDOT RFR RMV Contact Center Support Solution

Agency:	Commonwealth of Massachusetts
State:	Massachusetts
Type of Government:	State & Local
NAICS Category:	541512 - Computer Systems Design Services 541519 - Other Computer Related Services
Posted Date:	Mar 24, 2023
Due Date:	Jun 5, 2023
Solicitation No:	BD-23-1030-CPO1-CPO1-86262
Bid Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Bid Solicitation: BD-23-1030-CPO1-CPO1-86262

Responses Due in 72 Days, 18 Hours, 18 Minutes

Header Information

Bid Number:

BD-23-1030-CPO1-CPO1-86262

Description:

MassDOT RFR RMV Contact Center Support Solution

Bid Opening Date:

06/05/2023 03:00:00 PM

Purchaser:

John Bianchi

Organization:

Department of Transportation

Department:

CPO1 - OFFICE OF THE CHIEF PROCUREMENT OFFICER

Location:

CPO1 - OFFICE OF THE CHIEF PROCUREMENT OFFICER

Fiscal Year:

Type Code:

NS - Non-Statewide Solicitation

Allow Electronic Quote:

Yes

Alternate Id:

Required Date:

Available Date
:

03/24/2023 04:21:49 PM

Info Contact:

john.cadorette@dot.state.ma.us

Bid Type:

OPEN

Informal Bid Flag:

Purchase Method:

Open Market

Pre Bid Conference:
Bulletin Desc:

Ship-to Address:

Chief Financial Office Unit
10 Park Plaza
Boston, MA 02116
US
Email: Noname@state.ma.us
Phone: (999)999-9999

Bill-to Address:

Chief Financial Office Unit
10 Park Plaza
Boston, MA 02116
US
Email: Noname@state.ma.us
Phone: (999)999-9999

Print Format:

File Attachments:

MASSDOT RMV CONTACT CENTER SUPPORT SERVICES WTO NOTICE.docx

Form Attachments:

Required Quote Attachments

SBPP (Small Business Purchasing Program) Eligible?:

See SBPP requirements and exceptions at www.mass.gov/sbpp :

Item Information

Item # 1:

(
83-11-15-07-0000

)

The MA RMV is issuing this RFR to solicit bids from interested vendors qualified to provide adjunct RMVRMV services alongside our current RMV Contact Center operations. The RMV-selected vendor would, in addition to providing other services, act as information and account management support for RMV customers.

U N S P S C Code:

83-11-15
Local and long distance telephone communications

	83-11-15-07
	Call centre bureau services

	83-11-15-07-0000
	Call centre bureau services

Qty

Unit Cost

UOM

Total Discount Amt.

Tax Rate

Tax Amount

Total Cost

1.0

EA - Each

Manufacturer:		Brand:		Model:
Make:		Packaging:

MASS_MASS_AWS_PROD_BUYSPEED_1_bso

MassDOT RFR RMV Contact Center Support Solution

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