Mass Messaging (SMS) communication system

The County of San Mateo Human Services Agency is seeking proposals from qualified vendors to implement a scalable, secure, and user-friendly Short Message Service (SMS) communication platform. This solution will enable the County to schedule and disseminate bulk SMS messages to a large number of Employment Services clients across the nation.

The County aims to enhance client engagement, streamline service delivery, and improve communication efficiency by leveraging SMS technology to send appointment reminders, time-sensitive updates, required document notifications, and program announcements. The ideal vendor will offer a robust solution with the capability to support high-volume messaging, ensure compliance with relevant privacy and security regulations, and integrate effectively with existing County systems or case management tools.

This initiative is part of a broader effort to modernize communication strategies and better serve clients through accessible, mobile-friendly channels. The County is particularly interested in solutions that can support two-way messaging, reporting and analytics, message scheduling, and multi-language support to accommodate the diverse needs of its client base.

Effective communication is a cornerstone of service delivery for the Human Services Agency. The ability to send timely, targeted SMS messages to clients is essential for improving program participation, reducing no-show rates, and ensuring clients stay informed about important deadlines, events, and updates. SMS is particularly valuable in reaching clients who may have limited access to email or rely primarily on mobile devices for communication.

By adopting a centralized SMS platform, the County seeks to modernize and enhance its outreach capabilities in a way that is equitable, efficient, and client-centered. This RFP reflects the County’s commitment to leveraging technology to better serve its communities.