Managed Services Support Questions and Answers No. 3

Agency:	Shelby County
State:	Tennessee
Type of Government:	State & Local
NAICS Category:	541512 - Computer Systems Design Services 541513 - Computer Facilities Management Services 541519 - Other Computer Related Services 541611 - Administrative Management and General Management Consulting Services
Posted Date:	Nov 13, 2025
Due Date:	Nov 25, 2025
Solicitation No:	RFP 26-009-56
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Bid Title:

RFP 26-009-56 Managed Services Support Questions and Answers No. 3

Category:

Office of Planning/Development

Status:

Open

Publish Date:

Thursday, November 13, 2025 - 4:45pm

Close Date:

11/25/2025 - 4:00pm

Contact Person:

Sonja Worthy

[X]

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Bid Title

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Business Hours:

8:00am - 4:30pm

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Shelby County

Tennessee

Lee Harris, Mayor

Questions and Answers No. 3

ISSUED: November 13, 2025

RFP 26-009-56

Managed Services Support

(Memphis & Shelby County Division of Planning and Development)

TO ALL PROSPECTIVE BIDDERS:

The following questions were submitted by a potential bidder. Our answers

are listed below in red:

1. In addition to the 2 USB flash drives of the Excel Requirements please confirm

that the County also requires 9 hardcopies of the Excel Requirements in hard-

copy format?

HARD COPIES - One (1) original (clearly identified as original) and eight (8)

copies of the proposal are required.

2. Requirements Spreadsheet #5: Integration monitoring with third-party systems

(GIS, payment adapters, document management, etc.). Q: Please elaborate on

what the County means by "Integration Monitoring."

Integration monitoring would include continuous checks of API connections and

data feeds, monitoring for failures, and cause analysis for failures and delays.

3. Requirements Spreadsheet #17 Reporting: Support business units in translating

data needs into actionable outputs. Q: Can the County please elaborate on this

requirement and provide an example?

Where there are requests for varying types of information, the selected vendor

will work with staff to clarify the specific data question, identify where that

information can be obtained within Accela or related systems, and convert the

request into clear, useful reports. For example, if information on user activity was

requested, the selected vendor would clarify the parameters of the request,

identify where the information resides, and develop a report to export that data.

4. Requirements Spreadsheet #18, 19 Integration Support. Q: Can the County

please clarify or elaborate on what is meant by maintaining existing integrations

and supporting and refining API's etc.?

The selected vendor will keep the connections between systems working

properly and performing reliably by anticipating maintenance needs,

troubleshooting issues, recommending methods to optimize performance, and

updating configurations to remain compatible with Accela or partner system

upgrades.

Sincerely,

Signed Original on File

Sonja Worthy, Buyer

Purchasing Department

Shelby County Government

This page summarizes the opportunity, including an overview and a preview of the attached documents.

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Managed Services Support Questions and Answers No. 3

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