Managed Services Provider for IT Services

Agency:	City of St. Joseph
State:	Michigan
Type of Government:	State & Local
NAICS Category:	541512 - Computer Systems Design Services 541513 - Computer Facilities Management Services 541519 - Other Computer Related Services
Posted Date:	Nov 1, 2025
Due Date:	Dec 5, 2025
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Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

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Request for Proposal

Managed Services

Provider for IT Services

City of St. Joseph

700 Broad Street

St. Joseph, MI 49085

Contents

I. Purpose...............................................................................................................................2

II. About the City of St. Joseph ................................................................................................3

III. Project Summary.................................................................................................................3

IV. Scope of Work & Specifications...........................................................................................3

V. Vendor Requirements .........................................................................................................5

VI. Description of Infrastructure ................................................................................................6

VII. Submittal Requirements ......................................................................................................6

VIII. Registration and Addenda .................................................................................................7

IX. Questions............................................................................................................................8

X. Submission..........................................................................................................................8

XI. Incurring Costs ....................................................................................................................8

XII. Withdrawal of Proposal .......................................................................................................8

XIII. Opening of Proposals..........................................................................................................9

XIV. Evaluation of Proposals.......................................................................................................9

XV. Negotiations ........................................................................................................................9

XVI. Award of Contract / Acceptance of Proposal (Terms and Conditions)..................................9

XVII. Nondiscrimination.............................................................................................................11

XVIII. Payment Terms ...............................................................................................................11

XIX. Proposal Form for IT Managed Services Provider Services...............................................12

XX. Addendum A: Security Questionnaire................................................................................13

I. Purpose

This Request for Proposal (“RFP”) is to provide interested firms with sufficient information to

submit proposals for consideration by the City of St. Joseph (“City”) in connection with its needs

for a Managed Services Provider (MSP) for IT services.

Favorable pricing will be one element of the selection process, but the experience of the firm,

qualifications, experience and ability of assigned staff, completeness of the level of service

proposed and timeliness of service proposed by the proposer will be significant factors in the

award of this contract. The final selection decision for this project will be determined by the City

Commission. The City reserves the right to reject any proposals or parts of proposals. The City

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also reserves the right to waive any irregularities, inconsistencies, or take whatever action is

appropriate as determined by the City to be in the best interest of the City.

A complete Request for Proposal may be viewed or downloaded at www.sjcity.com, or mailed

by contacting the City Clerk at 269-983-6325 or clerk@sjcity.com.

REQUEST FOR PROPOSAL: Managed Services Provider for IT Services

CLOSING DATE AND TIME: Friday, December 05, 2025 at 3PM

II. About the City of St. Joseph

The City of St. Joseph, with a population of approximately 8,000, is located on the west coast of

Michigan. We are part of a “small town” chain stretching from the state line along the beautiful

shoreline of Lake Michigan. St. Joseph’s location along the beaches of Lake Michigan and the

St. Joseph River, as well as its close proximity to major metropolitan areas such as Chicago,

Milwaukee, Indianapolis, and Detroit, makes it a premier tourist destination for visitors

throughout the Midwest. St. Joseph’s small-town charm, high quality of life, excellent schools,

and site as the headquarters for major employers, i.e., Whirlpool Corporation, make it a

wonderful place to live year-round.

III.Project Summary

The City of St. Joseph is seeking proposals from qualified Managed Service Providers (MSPs)

to provide comprehensive, scalable, predictable and proactive IT services for multiple municipal

buildings, a water treatment facility, and other city departments including police and fire. Our

environment currently relies on on-premise servers, networks, phones, CCTV, and specialized

systems. The city intends to modernize its IT infrastructure, with strategic migration of services

to cloud solutions where appropriate.

This RFP outlines our requirements, expectations, and proposal submission process for

interested MSPs.

IV. Scope of Work & Specifications

The City of St. Joseph seeks a highly qualified MSP to provide the City with the below IT

services for a term of up to three years, with two one-year options to renew.

The selected MSP will be responsible for the following:

A. General IT Support

• 24x7 end-user helpdesk (remote and on-site when needed)

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• Troubleshooting and maintenance of workstations, servers, laptops, and city-owned

mobile devices

• Mobile device management solution to ensure management of all workstations,

servers, laptops and city owned devices

B. Infrastructure Management

• Administration, monitoring, and management of on-premise servers and networking

equipment

• Support and maintenance for Windows, Linux, and application servers

• Network design, monitoring, and troubleshooting (including firewalls, Wi-Fi, VPNs)

C. Cloud Services and Migration

• Assessment and strategic planning for cloud migration (email, files, business apps)

• Ability to provide migration and ongoing support for cloud services (Microsoft 365,

Azure, etc.)

• Implementation of backup, business continuity, and disaster recovery solutions

D. Cybersecurity

• Endpoint protection, anti-malware, firewall management

• Vulnerability scans, patch management, and intrusion detection/prevention

• Security awareness training and simulated phishing campaigns

• Backup and disaster recovery planning (cloud and on-prem)

• Helps with compliance-related security matters

E. CCTV and Physical Security Systems

• Maintenance and troubleshooting of existing CCTV infrastructure and networked

security devices

• Support for upgrades and integration

F. ISP

• Ensure that the City has appropriate internet service, offering appropriate speeds,

redundancy, etc.

G. Voice and Communication Systems

• Implementation of a new phone system, including support, administration, and

troubleshooting of phone systems

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• Coordination of multi-building communications

H. Police, Fire, and Public Safety Systems

• Secure access controls and data segregation for police and fire department IT

systems (no 911)

• Support for critical applications (records management, communications, etc.)

• Ensuring regulatory compliance and data privacy where applicable

I. Water Treatment Facility & SCADA

• Work with vendors for operational technology at the water plant, including SCADA

or plant control systems

• Best practices for segmentation, monitoring, and security of industrial control

systems

J. Strategic IT Planning & Consulting

• Regular IT infrastructure assessments and recommendations

• Technology roadmaps, budgeting assistance, and reporting

• Recommendations on modernization and cloud adoption

V. Vendor Requirements

• Minimum 5 years of experience supporting municipal/government organizations, or

similar critical infrastructure

• Demonstrated success with cloud migrations in hybrid environments (on-premise and

cloud)

• Staff trained in cybersecurity best practices; industry certifications preferred (CompTIA,

Microsoft, Cisco, CISSP, etc.)

• Background checks for technicians supporting sensitive/public safety systems required

• Capable of providing on-site support within reasonable response times, varying by

urgency, at locations throughout the City of St. Joseph.

VI. Service Level Agreement Expectations

• Helpdesk: Response within a reasonable timeframe of no more than five hours during

business hours and within a reasonable response time of no more than 24 hours for

after-hours emergencies; as is appropriate based on the urgency of the request

• On-site Support: Availability within a reasonable response time of no more than five

hours for critical issues

• Resolution Times: Track and report average resolution times; escalation paths defined

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This page summarizes the opportunity, including an overview and a preview of the attached documents.

title	closing date	status	files	view
Managed Services Provider for IT Services	12/05/2025 - 3:00pm	Open - accepting bids and proposals	City of St. Joseph MSP: RFP	View Details

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