Library Automated Patron Notification and Renewal Telephone System

The City of Irving Library Department is seeking a solution for handling automated telephone notifications to library patrons and inbound call handling, including an automated item renewal service/information line.

Any questions or requests for clarification should be submitted under the questions tab in this online solicitation. The responses will be posted after consultation with the appropriate department personnel. If the responses necessitate a significant change to the specifications, an addendum will be issued.

The City of Irving strongly encourages bidders to submit their response to this bid electronically. Please call the individual listed on the bid if you require assistance with this submittal. Electronic bidding will eliminate errors and unnecessary work and is more friendly to the environment. Your cooperation is greatly appreciated