LenselS2 Platinum Support

Agency:	Regional Transportation District - Denver
State:	Colorado
Type of Government:	State & Local
Posted Date:	Dec 23, 2024
Due Date:	Jan 8, 2025
Solicitation No:	024EJ004
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Project ID: 024EJ004

Title: LenselS2 Platinum Support

Addenda: 0

Release Date: 12/23/2024

Due Date: 1/8/2025

Post Information

Posted At:Mon, Dec 23, 2024 3:34 PMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

Platinum Support is a managed service from LenelS2 that helps OnGuardÂ® customers maximize the potential of their system now and into the future. A dedicated LenelS2 point of contact ensures high-priority concierge service with direct access to technical experts. Platinum Support includes a valuable bundle of Advanced Services for the VAR or system user to optimize system performance without additional costs.

The Platinum Support Coordinator will manage an online dashboard providing updated information regarding support open Cases, engineering escalations, and other related technical issues. The dashboard will be updated as the coordinator receives new information from the appropriate technical teams.

RTD will award one single purchase order from this RFQ.

Timeline

Release Project Date:

December 23, 2024

Question Submission Deadline:

December 30, 2024, 2:00pm

Question Response Deadline:

January 3, 2025, 2:00pm

Offer Submission Deadline:

January 8, 2025, 2:00pm

Contractor Selection Date:

January 20, 2025

* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

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