LenselS2 Platinum Support

Agency: Regional Transportation District - Denver
State: Colorado
Type of Government: State & Local
Posted Date: Dec 23, 2024
Due Date: Jan 8, 2025
Solicitation No: 024EJ004
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Description


Project ID: 024EJ004

Title: LenselS2 Platinum Support

Addenda: 0

Release Date: 12/23/2024

Due Date: 1/8/2025

Post Information
Posted At:Mon, Dec 23, 2024 3:34 PMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No
Overview
Summary

Platinum Support is a managed service from LenelS2 that helps OnGuard® customers maximize the potential of their system now and into the future. A dedicated LenelS2 point of contact ensures high-priority concierge service with direct access to technical experts. Platinum Support includes a valuable bundle of Advanced Services for the VAR or system user to optimize system performance without additional costs.

The Platinum Support Coordinator will manage an online dashboard providing updated information regarding support open Cases, engineering escalations, and other related technical issues. The dashboard will be updated as the coordinator receives new information from the appropriate technical teams.

RTD will award one single purchase order from this RFQ.

Timeline
Release Project Date:
December 23, 2024
Question Submission Deadline:
December 30, 2024, 2:00pm
Question Response Deadline:
January 3, 2025, 2:00pm
Offer Submission Deadline:
January 8, 2025, 2:00pm
Contractor Selection Date:
January 20, 2025
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