Learning Management System For Landlord Certification Program
| Agency: | City of Takoma Park |
|---|---|
| State: | Maryland |
| Type of Government: | State & Local |
| NAICS Category: |
|
| Posted Date: | Jul 9, 2026 |
| Due Date: | Sep 4, 2026 |
| Solicitation No: | #HCD-2026-02 |
| Original Source: | Please Login to View Page |
| Contact information: | Please Login to View Page |
| Bid Documents: | Please Login to View Page |
Description
| Bid Number: |
#HCD-2026-02
|
| Bid Title: |
Learning Management System For Landlord Certification Program
|
| Category: | Housing & Community Development |
| Status: | Open |
| Bid Recipient: | Paloma Arroyo-LeFebre, Housing Manager |
|
Attachment Preview
REQUEST FOR PROPOSALS
RFP # HCD-2026-02
CONTRACT FOR SERVICES
LEARNING MANAGEMENT SYSTEM FOR LANDLORD CERTIFICATION
PROGRAM
RFP Issuance Date: Tuesday, June 30, 2026
Proposal Submission Deadline: 5:00 p.m., Friday, September 4, 2026
For technical information, please contact:
Paloma Arroyo-LeFebre
City of Takoma Park
7500 Maple Avenue, Takoma Park, MD 20912
Phone: 301‐891‐7222
E‐mail: PalomaL@takomaparkmd.gov
1
Contents
NOTICE TO POTENTIAL RESPONDENTS........................................................................................................... 3
PURPOSE ......................................................................................................................................................... 4
SCOPE OF SERVICES AND DELIVERABLES ........................................................................................................ 4
RFP TIMELINE .................................................................................................................................................. 6
PROPOSAL SUBMISSION ................................................................................................................................ 6
SELECTION PROCESS ....................................................................................................................................... 7
QUESTIONS ..................................................................................................................................................... 8
GENERAL CONDITIONS.................................................................................................................................... 8
SUBMISSION FORMS..................................................................................................................................... 12
CITY OF TAKOMA PARK MARYLAND QUALIFICATION AND CERTIFICATION STATEMENT .......................... 13
CERTIFICATION OF NON-INVOLVEMENT IN THE NUCLEAR WEAPONS INDUSTRY ..................................... 15
LIVING WAGE REQUIREMENTS CERTIFICATION ......................................................................................... 16
SAMPLE CONTRACT ...................................................................................................................................... 18
2
NOTICE TO POTENTIAL RESPONDENTS
REQUEST FOR PROPOSALS
RFP # HCD-2026-02
Contract for Services Learning Management System
for Landlord Certification Program
Proposals For:
Contract for Services LEARNING MANAGEMENT SYSTEM FOR LANDLORD
CERTIFICATION PROGRAM.
Publication Date:
Request for Proposal documents will be available beginning Tuesday, June
30, 2026. Bid packages may be obtained from the City of Takoma Park
website at https://takomaparkmd.gov/Bids.aspx.
Deadline:
Proposals are due no later than Friday, September 4, 2026 at 5:00 p.m. EST
Scope of Work:
The City of Takoma Park is seeking proposals from qualified software
providers to deliver an Application Service Provider (ASP) / Software as a
Service (SaaS) learning management system.
Contact:
Paloma Arroyo-LeFebre, Housing Manager
Housing and Community Development Department
City of Takoma Park, Maryland
7500 Maple Avenue, Takoma Park, MD 20912
Phone 301-891-7222
Email PalomaL@TakomaParkMD.gov
3
PURPOSE AND SCOPE OF SERVICES AND DELIVERABLES
LEARNING MANAGEMENT SYSTEM FOR LANDLORD CERTIFICATION PROGRAM
RFP # HCD-2026-02
Purpose
The City of Takoma Park Housing and Community Development Department is seeking proposals
from qualified software providers to deliver an Application Service Provider (ASP) / Software as a
Service (SaaS) learning management system. The ultimate goal is to effectively train and certify
rental property owners and management agents operating within the City.
Scope of Services and Deliverables
The selected firm (“Contractor”) shall be responsible for delivering a comprehensive LMS platform,
including implementation, training, hosting, and ongoing technical support. All tasks identified in
this section are considered mandatory minimum requirements:
• Platform Licensing & Hosting: Provide a cloud-hosted LMS SaaS solution scaled for an
initial base of 50 active users. The system must be hosted in an international cloud
environment (such as Amazon AWS) with a guaranteed 99.5% uptime on a 24/7 basis.
• Implementation & Customization: Complete standard implementation and out-of-scope
development necessary to customize and launch the landlord training courses.
• Training: Provide remote training for City administrators to operate the platform. The
proposal should also include rates for optional onsite training.
• Technical Support (Service Level Agreement): The Contractor must provide a dedicated
Support Desk.
o Standard support must be available via email and a ticketing system from 9:00 AM
to 5:00 PM local time on business days, with an initial email response time of
within 8 to 24 hours.
o P1 Incidents (Service down): 30-minute average response time and a 4-hour
resolution time.
o P2 Incidents (Partial outage): 30-minute response and 8-business-hour resolution.
o P3 Incidents (Bugs/Issues): 30-minute response and a workaround provided within
24 business hours.
o Optional: Bidders may include an alternative pricing tier for dedicated voice-based
L1 support.
• Disaster Recovery: Maintain incremental, real-time data backups and full monthly
backups, retaining a 30-day snapshot of all data at any given time for disaster recovery
purposes.
4
TIMELINE AND PROPOSAL SUBMISSION
LEARNING MANAGEMENT SYSTEM FOR LANDLORD CERTIFICATION PROGRAM
RFP # HCD-2026-02
RFP Timeline
The following anticipated timeline is provided for planning purposes. The City reserves the right to
modify these dates as needed.
• RFP Release Date: Tuesday, June 30, 2026
• Deadline for Written Questions: Monday, August 31, 2026
• Proposal Submission Deadline: Friday, September 4, 2026 at 5:00 p.m. EST
• Notice of Intent to Award: Beginning of November 2026
Proposal Submission
Proposal Submission
The proposal must contain sufficient information to enable the Selection Committee to evaluate
the firm's capabilities and software platform. The proposal should include:
1. Cover Letter: A brief description of the firm, including name, address, telephone number,
and email address.
2. Narrative Statement: A demonstration of the firm's understanding of the RFP intent and
the methods used to provide the Scope of Services. This should include:
o A platform overview and features relevant to certification programs.
o A description of past performance and experience with comparable municipal or
certification projects.
o Information on the platform's disaster recovery and uptime guarantees.
3. Provisional Budget: Submitted using a line-item format, including:
o Annual SaaS pricing (per active user per month or flat rate).
o Standard implementation and customization costs.
o Hourly rates for professional services, out-of-scope development, or onsite
training.
o Optional pricing for dedicated voice call support.
4. References: At least three references attesting to the quality and reliability of the
software.
5. Required Certifications: Qualification and Certification Statement, Certification of Non-
Involvement in the Nuclear Weapons Industry, and Living Wage Requirements
Certification.
5
This page summarizes the opportunity, including an overview and a preview of the attached documents.
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