41-2026-02LB Accessibility Improvement SW and Services

Agency:	State Government of North Carolina
State:	North Carolina
Type of Government:	State & Local
NAICS Category:	541512 - Computer Systems Design Services 541611 - Administrative Management and General Management Consulting Services
Posted Date:	Feb 5, 2026
Due Date:	Mar 5, 2026
Solicitation No:	Doc1972279218
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Solicitation Number:	Doc1972279218
Project Title:	41-2026-02LB Accessibility Improvement SW and Services
Description:	The purpose of this Request For Proposal (RFP) is to solicit Offers for various Software and Professional Services to assist any State entity to improve the Accessibility of their websites, apps, and other digital contracts for accessibility issues.
Opening Date:	3/5/2026 2:00 PM
Posted Date:	2/6/2026
Status:	Open
Department:	DEPARTMENT OF INFORMATION TECHNOLOGY


Solicitation Number * Doc1972279218	Department DEPARTMENT OF INFORMATION TECHNOLOGY	Status Reason Open
Opening Date 2026-03-05T14:00:00.0000000	Posted Date * 2026-02-05T20:59:08.0000000Z	Commodity Code Cloud-based software as a service
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner La-Tisha Byrd
Description The purpose of this Request For Proposal (RFP) is to solicit Offers for various Software and Professional Services to assist any State entity to improve the Accessibility of their websites, apps, and other digital contracts for accessibility issues.

Attachments 41-2026 02LB Accessibility Improvement RFP.pdf (774.72 KB)

Attachment Preview

STATE OF NORTH CAROLINA

Department of Information Technology

Statewide IT Procurement (NCDIT)

Refer ALL inquiries regarding this RFP to:

Name: La-Tisha Byrd

Email: La-Tisha.Byrd@nc.gov

REQUEST FOR PROPOSAL NO. 41-2026-

02LB

Offers will be publicly opened: 03/05/2026

Issue Date: 02/05/2026

Commodity Number: 811620

Description: Website Accesibility Improvement

Purchasing Agency: Department of Information

Technology

Requisition No.: N/A

OFFER

The Purchasing Agency solicits offers for Services and/or goods described in this solicitation. All offers and responses

received shall be treated as Offers to contract as defined in 9 NCAC 06A.0102(12).

EXECUTION

In compliance with this Request for Proposal, and subject to all the conditions herein, the undersigned offers and agrees

to furnish any or all Services or goods upon which prices are offered, at the price(s) offered herein, within the time specified

herein.

Failure to execute/sign offer prior to submittal shall render offer invalid. Late offers will not be accepted.

OFFEROR:

STREET ADDRESS/ P.O. BOX:

CITY, STATE & ZIP:

TELEPHONE NUMBER:

PRINT NAME & TITLE OF PERSON SIGNING:

AUTHORIZED SIGNATURE:

DATE:

E-MAIL:

Offer valid for two hundred eighty (280) days from date of offer opening unless otherwise stated here: ____ days

ACCEPTANCE OF OFFER

If any or all parts of this offer are accepted, an authorized representative of the Department of Information Technology shall

affix its signature hereto and any subsequent Request for Best and Final Offer, if issued. Acceptance shall create a contract

having an order of precedence as follows: Best and Final Offers, if any, Special terms and conditions specific to this RFP,

Specifications of the RFP, the Department of Information Technology Terms and Conditions, and the agreed portion of the

awarded Vendor’s Offer. A copy of this acceptance will be forwarded to the awarded Vendor(s).

FOR DEPARTMENT OF INFORMATION TECHNOLOGY USE ONLY

Offer accepted and contract awarded this date

, as indicated on attached certification, by

(Authorized representative of the NC Department of Information Technology).

Page 1 of 65

Ver. 2023.08.01

Table of Contents

1.0 PROCUREMENT SCHEDULE............................................................................................................... 4

2.0 PURPOSE OF RFP ............................................................................................................................... 4

2.1 INTRODUCTION ............................................................................................................................... 4

2.2 CONTRACT TERM ............................................................................................................................ 4

2.3 CONTRACT TYPE.............................................................................. Error! Bookmark not defined.

2.4 MINIMUM SALES VOLUME .............................................................................................................. 5

2.5 AGENCY BACKGROUND ................................................................................................................. 5

2.6 OPEN ENROLLMENT ....................................................................................................................... 5

3.0 RFP requirements and Specifications .................................................................................................... 5

3.1 REQUIREMENTS AND SPECIFICATIONS ....................................................................................... 5

3.2 SECURITY SPECIFICATIONS .......................................................................................................... 6

3.3 ENTERPRISE REQUIREMENTS AND SPECIFICATIONS................................................................ 7

3.4 BUSINESS AND TECHNICAL REQUIREMENTS. ............................................................................. 9

3.5 BUSINESS AND TECHNICAL SPECIFICATIONS ............................................................................. 9

4.0 COST OF VENDOR’S OFFER............................................................................................................. 16

4.1 OFFER COSTS ............................................................................................................................... 16

4.2 PAYMENT SCHEDULE RESERVED. ............................................................................................. 10

5.0 EVALUATION ...................................................................................................................................... 10

5.1 SOURCE SELECTION .................................................................................................................... 16

5.2 EVALUATION CRITERIA................................................................................................................. 17

5.3 BEST AND FINAL OFFERS (BAFO)................................................................................................ 17

5.4 POSSESSION AND REVIEW .......................................................................................................... 17

5.5 PAST PERFORMANCE................................................................................................................... 17

6.0 VENDOR INFORMATION AND INSTRUCTIONS ................................................................................ 18

6.1 GENERAL CONDITIONS OF OFFER.............................................................................................. 18

6.2 GENERAL INSTRUCTIONS FOR VENDOR.................................................................................... 19

6.3 INSTRUCTIONS FOR OFFER SUBMISSION.................................................................................. 21

7.0 OTHER REQUIREMENTS AND SPECIAL TERMS ............................................................................. 23

7.1 VENDOR UTILIZATION OF WORKERS OUTSIDE OF U.S. ........................................................... 23

7.2 FINANCIAL STATEMENTS ............................................................................................................. 23

7.3 FINANCIAL RESOURCES ASSESSMENT, QUALITY ASSURANCE, PERFORMANCE AND

RELIABILITY RESERVED. ............................................................................................................. 24

7.4 VENDOR’S LICENSE OR SUPPORT AGREEMENTS .................................................................... 24

7.5 ORIGINAL EQUIPMENT MANUFACTURER’S (“OSM”) USE OF A SINGLE AUTHORIZED RESELLER ...... 19

7.6 USE OF RESELLERS/DISTRIBUTORS .......................................................................................... 20

7.7 CONTRACT ADMINISTRATION...................................................................................................... 24

7.8 ABNORMAL QUANTITY REQUESTS RESERVED ........................................................................ 25

7.9 DISCLOSURE OF LITIGATION ....................................................................................................... 21

7.10 CRIMINAL CONVICTION ................................................................................................................ 21

7.11 SECURITY AND BACKGROUND CHECKS .................................................................................... 25

7.12 ASSURANCES ................................................................................................................................ 25

7.13 CONFIDENTIALITY OF OFFERS ...................................................................................................... 25

7.14 PROJECT MANAGEMENT RESERVED. .......................................................................................... 25

7.15 MEETINGS RESERVED. .................................................................................................................. 25

7.16 RECYCLING AND SOURCE REDUCTION ........................................................................................ 25

Page 2 of 65

Ver. 2023.08.01

7.17 SPECIAL TERMS AND CONDITIONS RESERVED.......................................................................... 25

ATTACHMENT A: DEFINITIONS................................................................................................................... 25

ATTACHMENT B: DEPARTMENT OF INFORMATION TECHNOLOGY TERMS AND CONDITIONS........... 28

ATTACHMENT C: DESCRIPTION OF OFFEROR......................................................................................... 49

ATTACHMENT D: HISTORICALLY UNDERUTILIZED BUSINESSES…………………………………………. 51

ATTACHMENT E: COST TABLE CATEGORIES A AND B ............................................................................ 54

ATTACHMENT F: VENDOR CERTIFICATION FORM ................................................................................... 56

ATTACHMENT G: LOCATION OF WORKERS UTILIZED BY VENDOR ....................................................... 56

ATTACHMENT H: REFERENCES ................................................................................................................. 59

ATTACHMENT I: FINANCIAL REVIEW FORM .............................................................................................. 62

ATTACHMENT J: RESERVED ......................................................................... Error! Bookmark not defined.

ATTACHMENT K: GENERATIVE ARTIFICIAL INTELLIGENCE (GENAI)...................................................... 63

ATTACHMENT L: RESERVED ......................................................................... Error! Bookmark not defined.

Page 3 of 65

Ver. 2023.08.01

1.0 PROCUREMENT SCHEDULE

The Agency Procurement Agent will make every effort to adhere to the following schedule:

Action

RFP Issued

Written Questions Deadline

Agency’s Response to Written Questions/

RFP Addendum Issued

Offer Opening Deadline

Estimate Contract Award

Responsibility

Agency

Potential Vendors

Agency

Vendors

Agency

Date

02/05/2026

02/19/2026

02/23/2026

03/05/2026

04/15/2026

Bid opening is scheduled for March 05, 2026 at 2:00 PM Est at the below teams link:

https://teams.microsoft.com/meet/2285834936799?p=k1vOYGE78549IF7ept

2.0 PURPOSE OF RFP

2.1 INTRODUCTION

The purpose of this Request For Proposal (RFP) is to solicit Offers for various Software and

Professional Services to assist any State entity to improve the Accessibility of their websites, apps, and

other digital contracts for accessibility issues.

The awarded Vendors will perform the tasks and goals for this project and shall be expected to work

closely with designated agency personnel. Deliverables shall be considered those resulting work

products that are to be delivered to the agency, such as reports, project documents, training

materials, meeting presentations and customer service-based assistance.

Proposed solutions are to be managed by the Vendors. The technical and professional activities

required for establishing, managing and maintaining the solutions will also be the responsibilities of

the Vendors. It is anticipated that Vendors will provide all the necessary configurations to enable the

features needed to support the scope. The State does not anticipate agencies performing any

configuration for setup.

Vendors are cautioned that the State cannot, does not, and will not guarantee purchase quantities

to be made under this contract pursuant to 9 NCAC 06B.0701.

NCDIT may make multiple awards by category of this RFP. See Section 2.3, Contract Order and

Administation.

2.2 CONTRACT TERM

A contract awarded pursuant to this RFP shall have an effective date as provided in the Notice of

Award. The initial contract term will be for two (2) years unless terminated earlier. The State retains

the option to extend the Agreement for one (1) one (1) year period at its sole discretion.

2.2.1 EFFECTIVE DATE

Page 4 of 65

Ver. 2023.08.01

This solicitation, including any Exhibits, or any resulting contract or amendment(s) shall not become

effective nor bind the State until the appropriate State purchasing authority, official or Agency official

has signed the document(s), contract or amendment; the effective award date has been completed on

the document(s), by the State purchasing official, and that date has arrived or passed. The State shall

not be responsible for reimbursing the Vendor for goods provided nor Services rendered prior to the

appropriate signatures and the arrival of the effective date of the Agreement. No contract shall be

binding on the State until an encumbrance of funds has been made for payment of the sums due under

the Agreement.

2.3 CONTRACT ORDERING AND ADMINISTATION

Any State Agency, local government entity and educational institution, current or future, within the State

of North Carolina (the State) is authorized to participate in this agreement during the life of the contract.

While this clause in no way commits NCDIT to purchase from the awarded vendor(s), nor does it

guarantee any additional orders will result, it does allow State Agencies, local government entity and

educational institution, at its discretion, to make use of State’s competitive process (provided said

process satisfies their own procurement guidelines) and purchase directly from the awarded vendor(s).

All purchases made by any State Agency, local government entity and educational institution must

reference this NCDIT contract (RFP number) and it's terms and conditions when obtaining quotes

and placing orders. Awards will be understood to be transactions (ERP purchase method) between

that State Agency, local government entity and educational institution and the awarded vendor(s);

NCDIT will not be responsible for any such purchases.

2.4 AGENCY BACKGROUND

The North Carolina Department of Information Technology (NCDIT) is the primary technology advisor

to state agencies and operates as a central IT service provider. NCDIT's mission is to deliver secure,

reliable technologies to help agencies serve citizens in the digital age. NCDIT oversees state IT projects

and manages contracts for goods and Services related to information technology. As part of its

responsibilities, NCDIT ensures that state agencies have access to cost-effective, high-quality IT

solutions.

2.5 OPEN ENROLLMENT

To ensure the contract remains current and inclusive of the Accessibility Software and Services, the

State may, in its discretion, periodically conduct open enrollment of the contract for the consideration

of new Vendors and the expansion of offerings by existing Vendors.

3.0 RFP REQUIREMENTS AND SPECIFICATIONS

3.1 REQUIREMENTS AND SPECIFICATIONS

3.1.1 REQUIREMENTS

Means, as used herein, a function, feature, or performance that the system must provide.

3.1.2 SPECIFICATIONS

Means, as used herein, a specification that documents the function and performance of a system or

system component.

The apparent silence of the specifications as to any detail, or the apparent omission of detailed

description concerning any point, shall be regarded as meaning that only the best commercial

practice is to prevail and that only processes, configurations, materials and workmanship of the first

Page 5 of 65

Ver. 2023.08.01

This page summarizes the opportunity, including an overview and a preview of the attached documents.

* Disclaimer: This website provides information about bids, requests for proposals (RFPs), or requests for qualifications (RFQs) for convenience only and does not serve as an official public notice. Individuals who wish to respond to or inquire about bids, RFPs, or RFQs should contact the relevant government department directly.

Sign-up for a Free Trial, Government Bid Alerts

With Free Trial, you can:

You will have a full access to bids, website, and receive daily bid report via email and web.

Try One Week FREE Now

41-2026-02LB Accessibility Improvement SW and Services

Attachment Preview

Sign-up for a Free Trial, Government Bid Alerts

See Also