Janitorial Services for Hilton Head Island Airport

The Hilton Head Island Airport (Airport) desires to engage a qualified, experienced Contractor to provide Comprehensive Janitorial Services for the facilities and equipment comprising the Airport. This service area will include the Terminal and multiple support areas located at/on the Airport Grounds as further outlined in this Request for Proposals (RFP).

The quality and timely responsiveness of service sought under the RFP is of the highest importance to the Airport, its tenants, and customers. The Airport environment is quite different from other commercial environments. It is important for Proposers to understand the Airport operating environment presents unique challenges that do not exist in other commercial settings. Experience in providing first-class Janitorial Services in an environment of equal size and complexity to the Airport is imperative.

The chosen Contractor shall provide all necessary supervision, administrative support, labor, tools, material, equipment, parts, and transportation required to perform comprehensive jani torial services 24 hours per day, 7 days per week and 365 days per year at the Airport. Various tasks provided for will include but are not limited to continual supervision of specified interior and exterior high traffic areas, cleaning, dusting, vacuuming, exceptional restroom care, sanitize, SARA, office and conference room care, digital displays and monitors, glass care, floors, trash disposal, automatic exit lane portals, and special projects. The Airport has mostly tile and carpeting with a few floor display areas of Terrazzo flooring.

The chosen Contractor shall be fully responsible for its employees and any subcontractors that may be employed under this contract to include but not limited to supervision, staffing, training, and performance. The Airport does have one dedicated Employee that will be overseeing this contract and conducting independent inspections.

The contract award shall be for a one (1) year period that may be renewed for four (4) additional one (1) year periods.

Minimum Expectations

• Airport anticipates services provided to meet the expectations of a nationally recognized airport.
• Provide timely, high quality Janitorial Services that ensure clean and safe facilities that are consistent with first-class travel and customers.
• Manage a productive, positive, and well-trained workforce to minimize turnover.
• Develop and maintain outstanding interpersonal relationships with Airport Staff and tenants while following established Airport practices, policies, rules, and regulations (including badge requirements).
• Maintain complete and accurate records and business systems to document cleaning practices and inspections, insurance claims, and personal issues.