IVR Configuration Review and Improvement Services

LI.DENG@PGWORKS.COM;

PROCUREMENT@PGWORKS.COM

Notice is hereby given that Philadelphia Gas Works (“PGW”) will receive sealed proposals on or before September 29, 2:00 p.m. Eastern Time, via pgw.procureware.com, for a vendor to provide IVR configuration review and improvement services.

This document outlines PGW’s objectives, describes the general characteristics of the services to be provided, and (without being exhaustive) outlines the principal obligations of PGW and the selected Proposer.

Questions concerning this Request for Proposals shall be directed in writing to PGW via pgw.procureware.com. Proposers may not contact PGW personnel regarding this RFP other than through pgw.procureware.com.

The projectedschedule of events for this Request for Proposals is as follows:

Issue Date of the RFP .................................................................. September 9, 2025

Questions and requests for clarification or information
must be received, via pgw.procureware.com, by 2 p.m. .............. September 15, 2025

Mandatory Telephone Conference, 11:00 a.m. ............................ September 18, 2025

Procureware registration deadline ................................................ Not later than 3 business

days before Proposal Submission Due Date

Proposal Submission Due Date - Proposal
must be received, via pgw.procureware.com

as required by Section 3.1.2,

by 2:00 p.m. .................................................................................. September 29, 2025

Contract Start Date ....................................................................... As soon as possible after

the proposer selection and

contract negotiation

The Mandatory Telephone Conference is scheduled for 11:00 a.m. on September 18, 2025, to answer questions and requests for clarification. Proposers should dial as follows:

Call In Number: +1 267-857-3813, Conference ID: 120 564 623#

These dates are estimates only and PGW reserves the right to alter this schedule as it deems necessary or appropriate.