ITSM - ServiceNow Software Managed Services

Agency: ALASKA NATIVE TRIBAL HEALTH CONSORTIUM
State: Alaska
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541513 - Computer Facilities Management Services
  • 541519 - Other Computer Related Services
Posted Date: Sep 20, 2026
Due Date: Oct 1, 2026
Solicitation No: RFP 26-R-87263
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Description

Project: ITSM - ServiceNow Software Managed Services
Ref. #: RFP 26-R-87263
Type: RFP
Status:
Open
Open Date: Aug 27th 2026, 10:00 AM AKDT
Questions Due Date: Sep 14th 2026, 2:00 PM AKDT
Contact Information: Jennifer Hickman, jdhickman@anthc.org
Close Date: Oct 1st 2026, 2:00 PM AKDT

Project Description: ANTHC is replacing Cherwell with ServiceNow ITSM. The initial implementation is intended to establish approved foundational incident, request, change, knowledge, service catalog, portal, assignment group, notification, access-control, reporting, dashboard, and workflow capabilities. ANTHC requires an optional support model because ongoing platform administration, maintenance, release support, reporting, minor enhancements, backlog work, and knowledge transfer will continue after implementation.
Mandatory Pre-Proposal Conference scheduled for Friday, September 11, 2026 at 11:00 am, AKST.


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