IT-Zendesk Enterprise Suite Licenses

Agency: State Government of Maryland
State: Maryland
Type of Government: State & Local
NAICS Category:
  • 511210 - Software Publishers
Posted Date: Oct 21, 2024
Due Date: Oct 25, 2024
Solicitation No: BPM046917
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

ID: BPM046917
Title: IT-Zendesk Enterprise Suite Licenses
Status: Open
Due / Close Date: 10/25/2024
Publish Date: 10/21/2024 2:29:18 PM
Main Category: Software
Solicitation Type: Request for Quote
Issuing Agency: Maryland Insurance Administration

Solicitation Summary
Title
IT-Zendesk Enterprise Suite Licenses
ID
BPM046917
Alternate ID
Lot #
1
Round #
1
Status
Open
Due / Close Date (EST)
Oct 25 2024 10:00AM
Due / Close Date (EST)
Oct 25 2024 10:00AM
Solicitation Type
Request for Quote
Main Category
Software
Issuing Agency
Maryland Insurance Administration
Procurement Officer / Buyer
Eunice KARIUKI
See All
Email
eunice.kariuki1@maryland.gov
Solicitation Summary

MIA intends to renew existing licenses for Zendesk, a ticketing system to collaboratively
complete and track tasks (with audit trails), used by Financial Regulation, L&H, and Market Conduct
in various ways. This software should be the last year for renewal as we migrate to Salesforce, and
Salesforce will replace its functionality.

Additional Instructions

The software is already implemented

Project Cost Class
Pre-Bid Conference Information
Pre-Bid Conference Date (EST)
Pre-Bid Conference Details
Small Business Reserve Designation
No

Procurement Program Participation Goals

VSBE Participation (%)
MBE Participation (%)
African American MBE Participation (%)
Asian American MBE Participation (%)
Hispanic American MBE Participation (%)
Women-Owned MBE Participation (%)
DBE Participation (%)
SBE Participation (%)
Socio Economic Participation Criteria
Attachments
RFx Documents for IT-Zendesk Enterprise Suite Licenses (BPM046917) - Lot : 1 / Round : 1
Title Type Att. Last Modified on UTC-4 Creation Date UTC-4 Validity End Date
Financial Bid Form Technical Documents (Approved) 10/21/2024 2:01:43 PM 10/21/2024 2:01:43 PM
Scope Of Work Technical Documents (Approved) 10/21/2024 1:58:23 PM 10/21/2024 1:58:23 PM
2 Result(s)
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