IT Service Management Platform

Agency: Valencia College
State: Florida
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Aug 6, 2025
Due Date: Aug 26, 2025
Solicitation No: RFI 2026-05
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page
Main

Agency
Valencia College
Status
Active
Fiscal Year
2026
Primary Contact
Christy Colgan
Title
IT Service Management Platform
Secondary Contact

Number
RFI 2026-05
Tertiary Contact

Type
Request for Information
Department

Online Submissions
Yes
Project Estimate
Piggyback Solicitation
No
Insurance Required
No
Bid Bond Required
No
Bid Bond Amount

Performance Bond Required
No
Performance Bond Amount

Construction Bond Required
No
Construction Bond Amount

Scope of Services
THIS IS A REQUEST FOR INFORMATION (RFI) AS DEFINED IN SECTION 287.012 (22), FLORIDA STATUTES. This RFI is issued solely for information and planning purposes. It does not constitute or promise to issue a formal solicitation (Request for Proposal (RFP) or Invitation to Negotiate (ITN)) in the future.
Valencia College is requesting information and industry insight on a new IT Service Management (ITSM) and Customer Service Management (CSM) platform which may support the objectives and requirements listed herein.
Dates(All times are listed as EST )

Broadcast Date
7/31/2025 8:00 AM EST
Question End Date
8/14/2025 10:00 AM EST
Due Date
8/26/2025 10:00 AM EST
Bid Opening Date

Pre-Bid Conferences

Total: 0 (All times are listed as EST )
Date Time Mandatory Location
Documents

Total: 2
Type Name Description File Type
Request for Information RFI 2026-05 ITSM Solution final.pdf Request for Information PDF
Request for Information Attachment 1 College Requirements.xlsx ATTACHMENT 1 - College Requirements Excel
Quote/Bid


Zones
Total: 0
Zone

Groups
Total: 0
Group
Quote/Bid Items

Total: 0
# Required Group Make Model Description Quantity Unit of Measure Price/ Percent Type

Additional Quote/Bid Items Fields
Display Options Spreadsheet Section
No Display Image and Specifications Hyperlink Fields
No
Display Build Sheet File Upload Field
No Display Options File Upload Field
No
Require Build Sheet File to be Uploaded
No Require Options File to be Uploaded
No
Display Lead Time Field
No Display Standard Packaging Field
No
Delivery Date
None
Required Files to be Uploaded by the Vendor
None
Shipping
None
Terms and Conditions
None
Include Shipping in Price of Items
No
Display Bid Tabulation to Vendors
No
Display Vendor Submissions to Vendors
No
View Vendor Submissions while Bid Solicitation is Active
No
Allow Options File to be Updated after Due Date
No
Allow Post Due Date Submission
No
Questions & Answers

Total: 10
Question Date Asked Answer Date Answered
Onshore/Offshore Service Requirements:
Are there any legal, regulatory, or contractual restrictions that mandate a certain percentage of work to be performed onshore vs. offshore?
8/6/2025 10:31:22 AM We have regulatory requirement for all of these operations to be hosted onshore. 8/6/2025 1:49:38 PM
Incumbent-Related: Is there a current vendor doing this work already 8/6/2025 10:36:06 AM TeamDynamics 8/6/2025 1:26:15 PM
Budget: What’s the total budget for these services? 8/6/2025 10:36:17 AM The College will be utilizing this RFI to get a better understanding of the options available, which will assist the College to determine budget allocation. 8/6/2025 1:26:24 PM
Which user groups or departments will be supported by the ITSM solution? 8/6/2025 4:34:54 PM
Are there preferred pricing models (e.g., fixed fee, per-user pricing, subscription)? 8/6/2025 4:36:34 PM
What is the anticipated volume of service management support requests (e.g., average number of tickets per day/month)? 8/6/2025 4:36:41 PM
Are there peak periods with higher service management support demand? If so, define. 8/6/2025 4:36:56 PM
What are the current service desk and ERP systems used by the client? 8/6/2025 4:37:48 PM
What specific limitations or challenges with your current ITSM solution are driving the decision to change platforms? 8/6/2025 4:40:07 PM
What systems currently integrate with the ITSM and CSM platforms, and how critical are these integrations? 8/6/2025 4:40:23 PM
Commodity Codes

Total: 33
Code Description
[918-90] Strategic Technology Planning and Consulting Services
[208-32] Customer Relationship Management Software (CRM)
[918-71] IT Consulting
[208-80] Software, Microcomputer (Not Otherwise Classified)
[208-81] Software For Computer Software Training
[208-88] Software, Monitoring
[209-83] Software, Mini/Mainframe Computer (Not Otherwise Classified)
[209-87] Software, Mini/Mainframe Computer (Not Otherwise Classified)
[920-45] Software Maintenance/Support
[920-46] Software Updating Services
[204-29] Data/File Security Hardware/Software, to Include Encryption
[204-47] Integrated Hardware-Software I.T. Solution (Microcomputer)
[205-29] Data/File Security Hardware/Software, to Include Encryption, Environmentally Certified Products
[205-47] Integrated Hardware-Software I.T. Solution (Microcomputer), Environmentally Certified Products
[206-55] Integrated Hardware-Software I.T. Solution (Mini/Mainframe Computer)
[208-11] Application Software, Microcomputer
[208-20] Business Software, Misc.: Agenda, Labels, Mail List, Planning, Scheduling, etc.
[208-21] Business Intelligence Software
[208-45] Expert System Software
[208-67] Programming: Basic, Assembler, Computer Assisted Software Engineering Tools (CASE), Libraries, etc.
[209-12] Application Software, Mainframe Computer (Incl. Cobal)
[209-13] Application Software, Minicomputer
[209-37] Data Processing Software, Mini/Mainframe Computer
[209-38] Database Software
[209-46] Expert System Software
[918-29] Computer Software Consulting
[920-14] Applications Software (For Minicomputer Systems)
[920-15] Assessment and Profiling Services of Software
[920-4] Applications Software (For Main Frame Systems)
[920-49] Systems/Executive Software, Main Frame
[920-56] Systems/Executive Software, Microcomputer
[920-63] Systems/Executive Software, Minicomputer
[920-7] Applications Software for Microcomputer Systems: Business, Mathematical/Statistical, Medical, Scientific, etc.
Publications

Total: 0
Publication Date
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