IT Service Management Platform

Agency:	Valencia College
State:	Florida
Type of Government:	State & Local
NAICS Category:	541511 - Custom Computer Programming Services 541512 - Computer Systems Design Services 541519 - Other Computer Related Services 541611 - Administrative Management and General Management Consulting Services
Posted Date:	Jul 31, 2025
Due Date:	Aug 26, 2025
Solicitation No:	RFI 2026-15
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Main

Agency
Valencia College

Status
Active

Fiscal Year
2026

Primary Contact
Christy Colgan

Title
IT Service Management Platform

Secondary Contact

Number
RFI 2026-15

Tertiary Contact

Type
Request for Information

Department

Online Submissions
Yes

Project Estimate

Piggyback Solicitation
No

Insurance Required
No

Bid Bond Required
No

Bid Bond Amount

Performance Bond Required
No

Performance Bond Amount

Construction Bond Required
No

Construction Bond Amount

Scope of Services
THIS IS A REQUEST FOR INFORMATION (RFI) AS DEFINED IN SECTION 287.012 (22), FLORIDA STATUTES. This RFI is issued solely for information and planning purposes. It does not constitute or promise to issue a formal solicitation (Request for Proposal (RFP) or Invitation to Negotiate (ITN)) in the future.
Valencia College is requesting information and industry insight on a new IT Service Management (ITSM) and Customer Service Management (CSM) platform which may support the objectives and requirements listed herein.

Dates(All times are listed as EST )

Broadcast Date
7/31/2025 8:00 AM EST

Question End Date
8/14/2025 10:00 AM EST

Due Date
8/26/2025 10:00 AM EST

Bid Opening Date

Pre-Bid Conferences

Total: 0 (All times are listed as EST )

Date

Time

Mandatory

Location

Documents

Total: 2

Type	Name	Description	File Type
Request for Information	RFI 2026-05 ITSM Solution final.pdf	Request for Information	PDF
Request for Information	Attachment 1 College Requirements.xlsx	ATTACHMENT 1 - College Requirements	Excel

Quote/Bid

Zones
Total: 0

Zone

Groups
Total: 0

Group

Quote/Bid Items

Total: 0

Required

Group

Make

Model

Description

Quantity

Unit of Measure

Price/ Percent

Type

Additional Quote/Bid Items Fields

Display Options Spreadsheet Section	No	Display Image and Specifications Hyperlink Fields	No
Display Build Sheet File Upload Field	No	Display Options File Upload Field	No
Require Build Sheet File to be Uploaded	No	Require Options File to be Uploaded	No
Display Lead Time Field	No	Display Standard Packaging Field	No

Delivery Date
None

Required Files to be Uploaded by the Vendor
None

Shipping
None

Terms and Conditions
None

Include Shipping in Price of Items
No

Display Bid Tabulation to Vendors
No

Display Vendor Submissions to Vendors
No

View Vendor Submissions while Bid Solicitation is Active
No

Allow Options File to be Updated after Due Date
No

Allow Post Due Date Submission
No

Questions & Answers

Total: 0

Question

Date Asked

Answer

Date Answered

Commodity Codes

Total: 33

Code	Description
[918-90]	Strategic Technology Planning and Consulting Services
[208-32]	Customer Relationship Management Software (CRM)
[918-71]	IT Consulting
[208-80]	Software, Microcomputer (Not Otherwise Classified)
[208-81]	Software For Computer Software Training
[208-88]	Software, Monitoring
[209-83]	Software, Mini/Mainframe Computer (Not Otherwise Classified)
[209-87]	Software, Mini/Mainframe Computer (Not Otherwise Classified)
[920-45]	Software Maintenance/Support
[920-46]	Software Updating Services
[204-29]	Data/File Security Hardware/Software, to Include Encryption
[204-47]	Integrated Hardware-Software I.T. Solution (Microcomputer)
[205-29]	Data/File Security Hardware/Software, to Include Encryption, Environmentally Certified Products
[205-47]	Integrated Hardware-Software I.T. Solution (Microcomputer), Environmentally Certified Products
[206-55]	Integrated Hardware-Software I.T. Solution (Mini/Mainframe Computer)
[208-11]	Application Software, Microcomputer
[208-20]	Business Software, Misc.: Agenda, Labels, Mail List, Planning, Scheduling, etc.
[208-21]	Business Intelligence Software
[208-45]	Expert System Software
[208-67]	Programming: Basic, Assembler, Computer Assisted Software Engineering Tools (CASE), Libraries, etc.
[209-12]	Application Software, Mainframe Computer (Incl. Cobal)
[209-13]	Application Software, Minicomputer
[209-37]	Data Processing Software, Mini/Mainframe Computer
[209-38]	Database Software
[209-46]	Expert System Software
[918-29]	Computer Software Consulting
[920-14]	Applications Software (For Minicomputer Systems)
[920-15]	Assessment and Profiling Services of Software
[920-4]	Applications Software (For Main Frame Systems)
[920-49]	Systems/Executive Software, Main Frame
[920-56]	Systems/Executive Software, Microcomputer
[920-63]	Systems/Executive Software, Minicomputer
[920-7]	Applications Software for Microcomputer Systems: Business, Mathematical/Statistical, Medical, Scientific, etc.

Publications

Total: 0

Publication

Date

IT Service Management Platform

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