IT Professional Services

REQUEST FOR PROPOSAL
Information Technology Professional Services
Solicitation # 2026-SWB-30
Proposal Due Date: June 11, 2026
Proposal Due Time: 11:00 A.M. CDT

Sewerage and Water Board of New Orleans
Request for Proposal
Information Technology Professional Services
2026-SWB-30
The Sewerage and Water Board of New Orleans ("SWBNO" or "the Board") is soliciting proposals from
qualified firms to provide information technology (IT) professional services in support of the Board's Office of
the Chief Information Officer (OCIO). Services may include enterprise application support, infrastructure and
operations, cybersecurity, operational technology, information management, and digital transformation. All
services will be authorized through individual Task Orders issued under the resulting contract.
RFP will be available May 12, 2026, for download at the following websites:
SWBNO: https://www2.swbno.org/business_bidspecifications.asp
LAPAC: https://wwwcfprd.doa.louisiana.gov/OSP/LaPAC/dspBid.cfm?search=department&term=181
A non-mandatory pre-proposal conference for this RFP will be held on May 21, 2026, at 10:00 a.m. CDT at the
SWBNO Administration Building, 625 St. Joseph St. - Executive Boardroom, New Orleans, LA 70165 or if
you are unable to attend this in-person meeting, you can also join via teleconference call:
Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/238464096046421?p=pkiFA4Akf6Dda3pttN
Meeting ID: 238 464 096 046 421
Passcode: tr9SE2Vo
+1 504-224-8698,,252072506# United States, New Orleans
Phone conference ID: 252 072 506#
At this meeting, staff will discuss the scope of work, proposal requirements and respond to questions from the
attendees.
Inquiries and/or Requests for Clarification are due to Connor Metcalf, on May 27, 2026, no later than 5:00 pm
CDT via in writing or email to cmetcalf@swbno.org. All responses will be posted on or before May 29, 2026.
Proposals will be received by the Sewerage and Water Board of New Orleans Procurement Department by June
11, 2026, at 11:00 a.m. CDT local time. For submission instructions, see proposal documents.
LATE PROPOSALS WILL NOT BE ACCEPTED.
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PART I. ADMINISTRATIVE INFORMATION ................................................................................................. 5
Table of Contents
1.1 Request for Proposals .......................................................................................................................... 5
1.2 Proposal Preparation ............................................................................................................................ 5
1.3 Point of Contact/ Inquiries/ Requests for Information: ....................................................................... 5
1.4 Questions and Answers ........................................................................................................................ 5
1.5 Submission of Proposals ...................................................................................................................... 6
1.6 Changes, Addendum, or Withdrawal of Proposals .............................................................................. 6
1.7 Prohibition of Communication ............................................................................................................ 7
1.8 Ownership ............................................................................................................................................ 7
1.9 Effect .................................................................................................................................................... 7
1.10 Errors or Omissions ............................................................................................................................. 7
1.11 Cost of Preparation .............................................................................................................................. 7
1.12 RFP Schedule Summary ...................................................................................................................... 7
1.13 Bid Protest Procedures ......................................................................................................................... 8
1.14 Public Records Request ....................................................................................................................... 8
PART II. GENERAL INFORMATION ............................................................................................................... 9
2.1 Overview of the SWBNO ...................................................................................................................... 9
2.2 Scope of Work ..................................................................................................................................... 13
2.3 Contract Terms and Compensation ...................................................................................................... 30
2.4 Payment ............................................................................................................................................... 30
2.5 Information .......................................................................................................................................... 31
2.6 Non-Collusion Statement ..................................................................................................................... 31
2.7 Non-Solicitation Statement .................................................................................................................. 31
2.8 Convicted Felon Statement .................................................................................................................. 31
2.9 Insurance Requirements ....................................................................................................................... 31
2.10 Right to Audit ...................................................................................................................................... 33
2.11 Confidential Information ..................................................................................................................... 33
2.12 Confidentiality Statement .................................................................................................................... 33
2.13 Subcontractor ....................................................................................................................................... 33
2.14 Living Wage ........................................................................................................................................ 34
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PART III. PROPOSAL EVALUATION AND SELECTION ........................................................................... 35
3.1 Selection Committee ............................................................................................................................ 35
3.2 Technical Evaluation ........................................................................................................................... 35
3.3 Price Evaluation ................................................................................................................................... 37
3.4 Shortlist ................................................................................................................................................ 37
3.5 Best and Final Offer (BAFO) .............................................................................................................. 37
3.6 Notification .......................................................................................................................................... 38
PART IV. PROPOSAL SUBMISSION REQUIREMENTS ............................................................................. 39
4.1 TITLE PAGE ....................................................................................................................................... 39
4.2 TABLE OF CONTENTS ..................................................................................................................... 39
4.3 EXECUTIVE SUMMARY ................................................................................................................. 40
4.4 COMPANY BACKGROUND AND QUALIFICATIONS (Proposal Section 2) ............................... 40
4.5 TECHNICAL APPROACH AND STAFFING CAPABILITY (Proposal Section 3) ......................... 40
4.6 MANAGEMENT APPROACH AND TRANSITION PLAN (Proposal Section 4)............................. 41
4.7 STAFFING PLAN AND POSITION QUALIFICATIONS (Proposal Section 5) ................................ 41
4.8 RELEVANT EXPERIENCE AND PAST PERFORMANCE (Proposal Section 6) ............................ 42
4.9 EXCEPTIONS AND DEVIATIONS (Proposal Section 7) .................................................................. 42
4.10 ECONOMICALLY DISADVANTAGED BUSINESS PROGRAM (Separate Attachments) ........... 42
4.11 COST PROPOSAL (Separate Attachment) ......................................................................................... 43
REQUIRED ATTACHMENTS .................................................................................................................. 45
ATTACHMENT ................................................................................................................................................. 46
COVER SHEET .......................................................................................................................................... 46
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PART I. ADMINISTRATIVE INFORMATION
1.1 Request for Proposals
The Sewerage and Water Board of New Orleans ("SWBNO" or "the Board") is soliciting proposals from
qualified firms to provide information technology (IT) professional services in support of the Board's OCIO.
The Board seeks to establish a multi-year contract with a qualified services provider to augment its technical
workforce through the provision of skilled personnel, management oversight, and professional expertise.
Services may include enterprise application support, infrastructure and operations, cybersecurity, operational
technology, information management and digital transformation. All services will be authorized through
individual Task Orders issued under the resulting contract. Staffing levels and service categories may be
adjusted during the contract period as the Board's operational needs and workforce composition evolve.
1.2 Proposal Preparation
Proposals submitted for consideration should follow the format and order of presentation provided in Part IV -
Proposal Submission Requirements.
1.3 Point of Contact/ Inquiries/ Requests for Information:
All correspondence and other communications regarding this RFP shall be directed to Connor Metcalf,
Procurement Specialist, Sewerage and Water Board of New Orleans, 625 St. Joseph Street, Room 133, New
Orleans, Louisiana 70165, 504-756-8198, cmetcalf@swbno.org.
Inquiries and/or Requests for Information are due to the Board's Procurement Department via email to
cmetcalf@swbno.org no later than timeline stated in the Anticipated Proposal Timetable. Any request received
after that time may not be reviewed for inclusion in this RFP. The request shall contain the requester's name,
address, and telephone number.
The Procurement Department will issue a response to any inquiry if it deems it necessary, by written addendum
to the RFP, posted on Board's website, and issued prior to the RFP's Delivery Deadline. The Respondents shall
not rely on any representation, statement or explanation other than those made in this RFP or in any addenda
issued. Where there appears to be a conflict between this RFP and any addendum issued, the last addendum issued
will prevail.
1.4 Questions and Answers
Inquiries and/or Requests for Clarification are due to Connor Metcalf, on May 27, 2026, no later than 5:00 pm
CST via in writing or email to cmetcalf@swbno.org. All responses will be posted on or before May 29, 2026.
Do not contact other SWBNO program personnel with questions regarding this RFP.
The Procurement Department will issue a response to any inquiry if it deems it necessary, by written addendum
to the RFP, posted on SWBNO's website, and issued prior to the RFP's Delivery Deadline. The Proposers shall
not rely on any representation, statement or explanation other than those made in this RFP or in any addenda
issued. Where there appears to be a conflict between this RFP and any addendum issued, the last addendum issued
will prevail.

1.5 Submission of Proposals
Proposers who are interested in providing services requested under this RFP can submit a proposal via email.
Submitting a response:
Electronic Submission:
(1) Digitally signed technical proposal and (1) digitally signed cost proposal in searchable PDF format
to bids@swbno.org
Subject Line: 2026-SWB-30 - Information Technology Professional Services
- [Proposer Name]". If the file size of the email submission exceeds server requirements, the email
submission may be broken into smaller emails with "Part 1 of #" included at the end of each original Subject
Line (e.g. RFP# marked "2026-SWB-30 - Information Technology Professional Services
- [Proposer Name] - Part 1 of 3)".
Email: If the Proposer intends to submit the response by email, the date and time of the email received by the
Procurement Dept. constitutes the time stamp of receipt. The date and time of the email sent by Vendor does
NOT constitute a proof of receipt. The Procurement Dept. encourages Vendors to confirm that the response
was received timely.
Board assumes no liability for assuring accurate/complete e-mail transmission and receipt. The responsibility
solely lies with each Proposer to ensure their proposal is received at the specified email address prior to the
deadline for submission. Proposals received after the deadline, corrupted files, and incomplete submissions
(e.g. Part 1 and Part 2 of 3 are received, but Part 3 is not) may not be considered.
Fax submission will not be acceptable. Proposers e-mailing their proposals should allow sufficient time to
ensure receipt of their proposal by the time specified.
Proposers must complete all required attachments and submit along with proposal submission. Failure to
complete and submit the required documents and attachments may result in your proposal being deemed non-
responsive.
Proposals should clearly demonstrate the Proposer's qualifications to perform the needed services and attend
all factors applicable in a professional relationship.
All proposals must be received by Board on or before the Delivery Deadline. Proposals delivered after the said
deadline will not be accepted.
1.6 Changes, Addendum, or Withdrawal of Proposals
Any changes or addenda to a proposal must be submitted in writing, signed by an authorized representative of
the proposer, cross-referenced clearly to the relevant proposal section, and received by SWBNO prior to the
proposal due date and time. All changes and addenda must meet all requirements for the proposal. Any proposer
choosing to withdraw its proposal must submit a written withdrawal request to SWBNO prior to the proposal due
date and time.
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The Board reserves the right to reject any and all responses to the RFP (with reasonable explanation) and/or to
waive any informalities in evaluating the RFP responses if it deems this to be in the best interest of the Board, its
customers, and the general public. The Board reserves the right to qualify Proposers as it deems in its best interest.
1.7 Prohibition of Communication
From the time of advertising, and until the final award, there is a prohibition on communication by Respondents
(or anyone on their behalf) with Board's staff, Selection Committee members and elected officials. This does not
apply to oral presentations before selection committees, contract negotiations, or communications at any time
with any Board employee or elected official regarding matters not concerning this RFP. Breaking the established
prohibition on communication may result in a disqualification of the proposal.
1.8 Ownership
All Responses, including any submitted documents, to this RFP or any resulting solicitation are the property of
the Board for all purposes. Respondents must clearly mark individual documents or information that the applicant
claims are exempt from public record disclosure and specifically justify the exemption. The Board does not
guarantee the confidentiality of submissions.
1.9 Effect
This RFP and any related discussions, evaluations, qualifications, or resulting solicitations by the Board or any
person on its behalf create no rights or obligations whatsoever except as provided in this RFP. The Board may
cancel or modify this RFP or any resulting solicitation at any time at will, with or without notice. Anything to
the contrary notwithstanding, any professional services agreement executed by the Board will be issued the
exclusive statement of rights and obligations extending from this solicitation.
1.10 Errors or Omissions
The Board will not be liable for any error in any proposal. Respondent will not be allowed to alter proposal
documents after the deadline for proposal submission, except under the following condition: The Board reserves
the right to make corrections or clarifications due to patent errors identified in proposals by the Board or the
Respondent. The Board, at its option, has the right to require clarification or additional information from the
Respondent.
1.11 Cost of Preparation
The Board is not liable for any costs incurred by prospective Respondents or Contractors prior to issuance of or
entering into a Contract. Costs associated with developing the proposal, preparing for oral presentations, and any
other expenses incurred by the Respondent in responding to the RFP are entirely the responsibility of the
Respondent, and shall not be reimbursed in any manner by the Board.
1.12 RFP Schedule Summary
The events and dates summarized in Table 1 represent milestones in SWBNO's RFP process; however,
SWBNO reserves the right to deviate from this schedule:
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Table 1. Anticipated RFP Schedule Summary
Event Date Local Time
May 12, 2026
RFP Release
May 21, 2026 10:00am
Non-Mandatory Pre-Proposal Meeting
May 27, 2026 5:00pm
Deadline for written questions
May 29, 2026
Responses to questions/clarification
June 11, 2026 11:00am
Proposal due date and time
1.13 Bid Protest Procedures
Any formal protest against the recommendation of award which is to be made by an aggrieved Proposer must be
submitted in writing to the Procurement Director, Cashanna K Moses at cmoses@swbno.org according to
Sewerage and Water Board of New Orleans Policy 83(R): Procedural Rules for Bid Appeals.
1.14 Public Records Request
To request a public record for the proposal documents, please submit to the following website:
https://swbno.nextrequest.com/
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PART II. GENERAL INFORMATION
Sewerage and Water Board of New Orleans
Request for Proposals
Information Technology Professional Services
2.1 Overview of the SWBNO
The Sewerage and Water Board of New Orleans (SWBNO) was established by Act 6 of the Special Session
of the Louisiana Legislature of 1899 as a special board independent of the City government to construct,
maintain, and operate a public water treatment and distribution system, as well as a sanitary sewerage system
for the City of New Orleans. In 1903, the Legislature expanded the Board's responsibility to include the City's
major drainage system.
Today, the Board's major operations include providing safe drinking water, reliable sewerage services, and
effective drainage for the City of New Orleans. The Board also operates its own power generation facilities,
including the West Power Complex, to support drainage and pumping operations. These systems are vital to
public health, safety, and economic stability in a city with unique geographic and environmental challenges.
The Board of Directors is composed of eleven members, including the Mayor of the City of New Orleans. The
organization employs approximately 1,300 staff and provides services to around 140,000 active customer
accounts.
2.1.1 Office of the Chief Information Officer
The Chief Information Officer (CIO) leads technology strategy and operations for the organization. The CIO
reports to the Executive Director and is responsible for providing strategic leadership, modernization planning,
and operational oversight across all information and technology systems. The CIO is also responsible for IT
governance, including adherence to compliance frameworks, and coordination with the Executive Director
and the SWBNO Board of Directors on technology risk and investment decisions.
The OCIO currently consists of a well-established Information Technology (IT) Department and three
emerging departments: Operational Technology (OT), Cybersecurity (CY), and Information Management
(IM). The organizational placement and maturity of these departments may evolve during the contract period.
The IT Director serves as the SWBNO Contract Administrator for this contract and reports to the CIO. As the
OCIO organizational structure matures, additional department directors (Cybersecurity, Operational
Technology, Information Management) may be authorized to request Task Orders through the IT Director in
the IT Director's capacity as Contract Administrator. The IT Director retains overall responsibility for contract
administration, performance oversight, and coordination of all Task Orders regardless of the requesting
department.
2.1.2 Information Technology Operations
IT provides enterprise infrastructure, applications, databases, Geographic Information Systems (GIS), web
systems, PC support, and network operations. IT supports enterprise platforms including Oracle Financials,
Customer Service Management (CSM), the Enterprise Asset Management System (EAMS) based on Trimble
Unity (CityWorks), Dayforce for human capital management, and GIS. The IT Department is responsible for
both short- and long-term planning, daily operations, and modernization of these platforms. OCIO staff
provide oversight and direction for all technology contracts, including the contract resulting from this RFP, as
well as enterprise licensing and business continuity planning.

2.1.3 Operational Technology Systems
The OT Systems support is an emerging department within the OCIO to provide strategy, governance, risk
management, and compliance oversight for Supervisory Control and Data Acquisition (SCADA) systems,
industrial control systems, and Industrial Internet of Things (IIoT) environments. These systems support
essential water, sewerage, drainage, and power generation operations across Board facilities.
Daily operational control and management of SCADA platforms, plant control systems, and power generation
assets shall remain under the authority of the General Superintendent's Office (GSO). The Contractor shall
coordinate with the GSO to ensure alignment with Boardapproved security standards, architecture
requirements, and compliance obligations. As required by the Board, the Contractor may be tasked to provide
specialized OT support personnel, including PLC programmers and SCADA/Ignition technicians.
All OT environments shall remain segregated from IT networks, with any data exchange between OT and IT
domains occurring exclusively through defined, secure, Boardapproved interfaces.
2.1.4 Cybersecurity
CY is an emerging department that will provide governance, Identity and Access Management (IAM),
Security Operations Center (SOC) operations, risk management, and compliance oversight. As the department
matures, CY may establish separate branches or specialized roles to address IT cybersecurity and OT cyber-
physical security, reflecting the distinct risk profiles and compliance requirements of each environment. Civil
Service positions will form the long-term foundation of this department, but the Contractor may provide
supplemental staffing, SOC-as-a-Service, or surge support as needed during its maturation. CY will also
oversee disaster recovery and business continuity standards.
2.1.5 Information Management
IM is an emerging department with two functional branches: Digital Transformation (DT) and Records
Management. The DT branch is focused on modernizing administrative workflows, digitization, and process
automation. The Records Management branch will be responsible for records retention, compliance, and the
appointment of a Records Management Officer. Key leadership positions, including the IM Department
Manager and Records Management Officer, will be Civil Service. Contractor support may be requested for
optional roles such as digitization technicians and scanning staff.
2.1.6 Standards Alignment
The OCIO aligns its IT operations and modernization efforts to recognized national and international
standards. The following table summarizes the primary frameworks and their areas of application.
Standard / Framework Application Area
ITIL 4, COBIT IT Service Management and Governance
ISO/IEC 20000, ISO/IEC 27001 IT Service and Information Security Management
NIST CSF, NIST SP 800-53, NIST SP 800-171, Cybersecurity
SP 800-82, CISA CPGs
IEC 62443 OT and Industrial Control Systems
ISO 15489, NARA Standards Records Management, Digitization,
and Information Management
ADA, WCAG 2.1 Accessibility