IT Managed Support Services

Dear Proposer:

The City of Berkeley is soliciting written proposals from qualified firms to augment its Service Desk resources. The Service Desk is running understaffed impacting its ability to provide effective and timely support. As a Request for Proposal (RFP) this is not an invitation to bid and although price is very important, other factors will be taken into consideration.

The project scope, content of proposal, and vendor selection process are summarized in the RFP (attached). Proposals must be received no later than 2:00 pm, on Tuesday, January 28, 2025. Proposals are to be sent via email with the “Specification No. #25-11691-C and IT Managed Support Services” clearly indicated in the subject line of the email. Please submit one (1) PDF of the technical Proposal with the filename saved as, “Proposal: Vendor Name - YY-#####, IT Managed Support Services.” Corresponding pricing proposal shall be submitted as a separate document with the filename saved as, “Pricing: Vendor Name - YY-#####, IT Managed Support Services/25-11691-C.”

Email Proposals to:

City of Berkeley

Finance Department/General Services Division

Solicitations@berkeleyca.gov

Proposals will not be accepted after the date and time stated above. Incomplete proposal or proposals that do not conform to the requirements specified herein will not be considered. Issuance of the RFP does not obligate the City to award a contract, nor is the City liable for any costs incurred by the proposer in the preparation and submittal of proposals for the subject work. The City retains the right to award all or parts of this contract to several bidders, to not select any bidders, and/or to re-solicit proposals. The act of submitting a proposal is a declaration that the proposer has read the RFP and understands all the requirements and conditions.

For questions concerning the antic