Interactive Voice Response Services (RFP 2025IVR010)

Agency: City of Los Angeles
State: California
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541519 - Other Computer Related Services
Posted Date: Sep 11, 2025
Due Date: Oct 30, 2025
Solicitation No: 223009
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page

Description

Interactive Voice Response Services (RFP 2025IVR010)
Status
Stage
Open
Posted
9/11/2025
Outreach Due
10/16/2025, 12:00 AM PDT**
Bid Due
10/30/2025, 10:00 AM PDT
Summary Due
10/31/2025, 04:30 PM PDT
Partner

No
Contact
Organization
City of Los Angeles
Department
Building and Safety
Name
Erica Harris
Email
Email erica.harris@lacity.org
Phone
Technical Assistance Deadline
Opportunity ID
Organization
223009
City of Los Angeles
Category
Bid Method
Type
Personal Services
Whole Item
RFP - Request For Proposal
Description
To provide interactive voice response (IVR) services through the Automated Inspection Request System (AIRS) and Inspection Call Back System (ICBS) that are essential to the Department's daily operations.

Interested parties are strongly encouraged to bookmark this opportunity on RAMP to ensure they receive related notifications. Failure to do so may result in missed communications that could impact submission or compliance.
Proposal Submission Method
Links
Compliance Document List

Please login to find compliance document list
Prime NAICS Industry
517919: All Other Telecommunications Information
541990: All Other Professional, Scientific, and Technical Services Professional, Scientific, and Technical Services
517311: Wired Telecommunications Carriers Information
517312: Wireless Telecommunications Carriers (except Satellite) Information
518210: Data Processing, Hosting, and Related Services Information
541512: Computer Systems Design Services Professional, Scientific, and Technical Services
Sub NAICS Industry
561421: Telephone Answering Services Administrative and Support and Waste Management and Remediation Services
Meetings
Documents
Name Uploaded Size
2025IVR010 RFP Appendix 1 - Scope of Work 9/9/2025, 04:50 PM PDT 174.8 kB
2025IVR010 RFP Appendix 2 - IVR System Flowchart 9/9/2025, 04:50 PM PDT 204.4 kB
2025IVR010 RFP Appendix 3 - Sample XML Structure 9/9/2025, 04:50 PM PDT 1.1 MB
2025IVR010 RFP Exhibit 1 - Checklist FINAL 9/9/2025, 04:48 PM PDT 166.1 kB
2025IVR010 RFP Exhibit 2 - General Information Form FINAL 9/9/2025, 05:12 PM PDT 42.4 kB
2025IVR010 RFP Exhibit 3 - Narrative Response Form FINAL 9/9/2025, 05:12 PM PDT 37.2 kB
2025IVR010 RFP Exhibit 4 - Proposer References Form FINAL 9/9/2025, 05:12 PM PDT 25.0 kB
2025IVR010 RFP Exhibit 5 - Proposer Cost Form FINAL 9/9/2025, 05:12 PM PDT 12.1 kB
2025IVR010 RFP Exhibit 6 - Additional Information Form FINAL 9/9/2025, 05:12 PM PDT 30.1 kB
2025IVR010 RFP FINAL 9/10/2025, 02:07 PM PDT 494.9 kB
Attachment 01 - STANDARD PROVISIONS (Rev.1.25 [v.2]) 9/9/2025, 05:17 PM PDT 447.9 kB
Attachment 02 - Insurance Requirements 9/9/2025, 05:17 PM PDT 16.7 kB
Attachment 03 - ND EEO AAP Ordinance 9/9/2025, 05:17 PM PDT 11.4 MB
Attachment 04 - Equal Benefits Ordinance 9/9/2025, 05:17 PM PDT 796.2 kB
Attachment 05 - Contractor Responsibility Ordinance & Questionnaire 020720 9/9/2025, 05:17 PM PDT 297.5 kB
Attachment 06 - Living Wage and Worker Rentention Ordinances 9/9/2025, 05:17 PM PDT 21.8 MB
Attachment 07 - Non-Collusion Affidavit Form 9/9/2025, 05:17 PM PDT 56.1 kB
Attachment 08 - Slavery Disclosure Ordinance 9/9/2025, 05:17 PM PDT 45.4 kB
Attachment 09 - Disclosure of Border Wall Contracting Ordinance 9/9/2025, 05:18 PM PDT 102.6 kB
Attachment 11 - City of Los Angeles Residence Information 9/9/2025, 05:18 PM PDT 593.1 kB
Attachment 12 - Certification of Compliance with Child Support Obligations 9/9/2025, 05:18 PM PDT 8.8 kB
Attachment 13 - Certification Regarding Compliance with the Americans with Disabilities Act 9/9/2025, 05:18 PM PDT 53.8 kB
Attachment 14 - Municipal Lobbying Ordinance (Forms 50 and 55) (rev 2.23) 052423 9/9/2025, 05:18 PM PDT 1.2 MB
Attachment 15 - Business Inclusion Program RFP 9/9/2025, 05:18 PM PDT 320.0 kB
Attachment 16 - First Source Hiring Ordinance 9/9/2025, 05:18 PM PDT 116.2 kB
Attachment 17 - (RFP) LBPP Citywide (RAMPLA) 9/9/2025, 05:18 PM PDT 251.7 kB
Attachment 18 - Iran Contracting Act of 2010 Compliance Affidavit 9/9/2025, 05:18 PM PDT 20.9 kB
Summary
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