Interactive Voice Response (IVR) Maintenance and Support
| Agency: |
State Government of Maryland |
| State: |
Maryland |
| Type of Government: |
State & Local |
| NAICS Category: |
- 541512 - Computer Systems Design Services
- 541519 - Other Computer Related Services
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| Posted Date: |
Apr 8, 2026 |
| Due Date: |
Apr 29, 2026 |
| Solicitation No: |
BPM056362 |
| Original Source: |
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| Contact information: |
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| Bid Documents: |
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ID:
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BPM056362
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Title:
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Interactive Voice Response (IVR) Maintenance and Support
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Status:
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Open
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Due / Close Date:
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4/29/2026
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Publish Date:
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4/8/2026 3:33:57 PM
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Main Category:
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Telecom equipment maintenance or support
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Solicitation Type:
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PORFP
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Issuing Agency:
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SMALL PROCUREMENT/MATERIAL MGMT
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Title
Interactive Voice Response (IVR) Maintenance and Support
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Main Category
Telecom equipment maintenance or support
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Issuing Agency
SMALL PROCUREMENT/MATERIAL MGMT
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Procurement Officer / Buyer
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Solicitation Summary
Maintenance and Support Requirements for Interactive Voice Response (IVR) Platform
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Additional Instructions
LIMITED TO MASTER CONTRACTORS
Only Master Contractors that are awarded a contract under the
PBX IV Telecommunications Equipment and Service, 001B0600162
are eligible to submit a bid in response to this secondary competition Purchase Order Request for Proposal (PORFP).
This procurement has been designated for a small business preference under COMAR 21.11.01.05. The procurement agency will accept the most favorable responsive bid from a responsible small business (COMAR 21.01.02.01B(80)) if the bid of the small business does not exceed the most favorable responsive bid received from a responsible bidder who is not a small business by: (1) more than 5 percent; (2) more than 7% for a veteran-owned small business; (3) more than 8% for a disabled-veteran-owned small business; or (4) the percentage otherwise identified in the solicitation as the small business preference.
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Project Cost Class
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Pre-Bid Conference Information
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Pre-Bid Conference Date (EST)
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Pre-Bid Conference Details
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Small Business Reserve Designation
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Procurement Program Participation Goals
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African American MBE Participation (%)
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Asian American MBE Participation (%)
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Hispanic American MBE Participation (%)
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Women-Owned MBE Participation (%)
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DBE Participation (%)
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SBE Participation (%)
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Socio Economic Participation Criteria
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Procurement Officer / Buyer
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Alternate Link
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Title
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Type
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Att.
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Last Modified on UTC-4
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Creation Date UTC-4
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Validity End Date
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SECTION P Bid Sheet
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Attachments & Appendixes (Approved)
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4/8/2026 3:31:12 PM
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4/8/2026 3:31:12 PM
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PORFP BWI26025TC
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Attachments & Appendixes (Approved)
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4/8/2026 3:29:11 PM
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4/8/2026 3:28:57 PM
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Scope of Work
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Technical Documents (Approved)
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4/8/2026 3:27:55 PM
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4/8/2026 3:27:55 PM
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