Inmate Telephone Services

The County of Mohave, on behalf of the Sheriff Department, is seeking proposals from qualified respondents for Inmate Telephone Services . All cost for the services shall be the responsibility of the contractor including but not limited to equipment, installation, connectivity, maintenance, storage, hardware, software, security, training, and any other implementation services necessary to furnish the Mohave County Sheriff's Office with state-of-the-art technology and equipment to meet the specifications herein. One of the key objectives of the services will be to enable inmates to communicate with family, friends, and others in the community, while also controlling inmate telephone usage and limiting the use of telephones for illicit activity.

A necessary part of the service, by using current technology, is to ensure the safety and security of staff, inmates, and the public.

All proposals are due before 2:00 pm on Wednesday, April 9, 2025 .

The Mohave County Sheriff’s Office’s (MCSO) operates the Adult Detention Center (ADC) at 501 S. Highway 66 Kingman, AZ 86401. The ADC has a capacity of 728 beds, with an average daily population of 398 in 2024. Over 7,700 inmates are housed at the ADC each year. The ADC currently has 51 inmate telephones installed, including 3 cordless phones, and 241,731 telephone calls were made in the past 12 months totaling 1,938,935 minutes.

Upon award under this solicitation, one Offeror will be selected to provide inmate communications services, such as:

• Paid and unpaid telephone calls and other inmate communications
• Call recording and monitoring services
• Video visitation systems
• Tablets
• Mail Scanning services
• Data management services related to inmate communications
• Inmate credit/debit account management related to inmate communications
• Inmate payment management related to inmate communications