Inmate-Resident Healthcare Services - Questions and Answers I

Agency:	Shelby County
State:	Tennessee
Type of Government:	State & Local
NAICS Category:	541519 - Other Computer Related Services
Posted Date:	May 6, 2026
Due Date:	May 15, 2026
Solicitation No:	RFP 26-008-50
Original Source:	Please Login to View Page
Contact information:	Please Login to View Page
Bid Documents:	Please Login to View Page

Bid Title:

RFP 26-008-50 Questions and Answers I

Category:

Corrections

Status:

Open

Publish Date:

Wednesday, May 6, 2026 - 9:30am

Close Date:

05/15/2026 - 4:00pm

Contact Person:

Carla Hayes

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Shelby County

Tennessee

Lee Harris, Mayor

Questions and Answers I

Issued: May 6, 2026

RFP #26-008-50

Inmate/Resident Healthcare Services

(Shelby County Department of Corrections)

TO ALL PROSPECTIVE BIDDERS:

The following questions were submitted by potential vendors. Our answer is listed in red

below:

1. What is the County’s targeted award date for the contract? As stated in the RFP document, The

Contract award date is TBD

2. What is the County’s targeted start date for the contract? As stated in the RFP document,

July 1 or immediately upon execution of the contract.

3. Please provide a copy of the current County health services contract, including any exhibits,

attachments, and amendments. – This information can be obtained via public records

request.

4. Please provide the names and participation levels (dollars spent) of all small/minority/

woman/veteran-owned subcontractors used under the current contract. Please submit public

records request for this information.

5. Please provide (by year) the amounts of any staffing paybacks/credits the County has assessed

against the incumbent vendor over the term of the current contract. Answer not applicable to

respond to current RFP

6. Please provide (by year) the amounts and reasons for any non-staffing penalties/ liquidated

damages the County has assessed against the incumbent vendor over the term of the current

contract. Answer not applicable to respond to current RFP

7. Are any of the County facilities currently subject to any court orders or legal directives? If “yes,”

please provide copies of the order/directive. Information is available via public records

request.

8. With regard to lawsuits (frivolous or otherwise) pertaining to inmate health care: Answer not

applicable to respond to current RFP.

a. How many have been filed against the County and/or the incumbent health care provider in

the last three years?

b. How many have been settled in that timeframe?

9. Please provide the following data regarding the size of the inmate population.

a. Three years’ worth of facility-specific historical data –

i. CJC – 2700 avg/yr

ii. JailEast – 292 avg/yr

iii. Division of Corrections – 1500 avg/yr

b. Five-year population projections – n/a

10. Please provide two years’ worth of historical data on the number of County intakes. –

Completed Medical Intakes

i. CJC – 16,000 avg/yr

ii. JailEast – 5700 avg/yr

iii. Division of Corrections – 1675 avg/yr

iv. Youth Justice & Education Center – 2200 avg/yr

11. Is the County aware of any upcoming legislation or government policy that could result in a drop

in its inmate population (e.g., compassionate release, population reduction measures, etc.)? If

yes, please describe and provide a timeframe for the legislation/policy implementation. No

12. Does the County have any plans to change the mission, size, or scope of any of its facilities

within the term of the contract? If so, please provide details (including timeframe) on the

planned change. No, please refer to the RFP

13. Are any of the County facilities currently accredited, e.g., by the American Correctional

Association (ACA), National Commission on Correctional Health Care (NCCHC), Joint

Commission, Commission on Accreditation of Rehabilitation Facilities (CARF), etc.? Yes If

“yes,” please provide the following information.

a. Name of the entity that awarded the accreditation – NCCHC, ACA, & TCI

b. Most recent accreditation date for the facility- 2025, 2026

c. Copy of most recent accreditation audit report for the facility - Information may be available

after successful bid

14. With regard to health care staffing at the County facilities: Please refer to the staffing matrix of

required staffing in the RFP

a. Please provide the health care staffing required by the current contract (by shift and day of the

week).

b. If it differs from what is in the contract, please also give us the actual staffing your current

health care vendor is providing, for instance, any positions and/or hours being worked over

and above what contract requirements.

15. For each County facility, please provide a listing of any current health service vacancies, by

position.

CJC – RN – 5, LPN – 15, MHP – 1.8

JailEast – RN - 1, LPN - 1

Division of Corrections – RN 1.8, LPN – 6, Med. Asst – 1,

Youth Justice & Education Center – RN - 1

16. Please confirm that if the awarded vendor retains existing health care staff who are already

credentialed, those incumbent staff will not need to go through the credentialing all over again

with the new vendor.

i. If the existing health care personnel remain at the same site, they will not

require new credentialing.

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17. Are any members of the current health service workforce unionized? No If yes, please provide

the following.

a. A copy of each union contract

b. Complete contact information for a designated contact person at each union

c. The number of union grievances that resulted in arbitration cases over the last 12 months

18. Please provide the salaries/wages your incumbent health service Vendor is paying to its staff at

the County facilities. - Information may be available after successful bid

a. How recent is this data?

b. What is the source of this data (e.g., State/County records, data from the incumbent Vendor,

etc.)?

19. Please confirm that labor hours in the following categories will count toward any “hours

provided” requirements of the contract. Staffing breakdown is listed by FTE, Vendor to

provide education, care, and benefits within the contract award amount.

a. Time spent by health care staff in orientation, in-service training, and continuing education

classes – see above

b. Overtime hours - see above

c. Agency hours - see above

d. Approved paid time-off - see above

20. Please list all medical equipment (e.g., blood pressure cuffs, scales, x-ray machines, etc.)

currently in use at the health care units and identify which items on the list will remain in place

for the new Vendor to use. All medical equipment will remain in place for use

21. Please list all office equipment (e.g., PCs, printers, fax machines, copiers, etc.) currently in use at

the health care units and identify which items on the list will remain in place for the new Vendor

to use.The existing vendor will only retain – Vendor specific PC’s only.

22. Does the County maintain any full-time information technology (IT) staff at any of its facilities?

Yes If not, please describe any County IT resources that would be able to assist with

hardware/software tasks that need to be performed hands-on, in person at a facility.

23. Please provide the name and version of the offender management system software

currently in use at the facility. Offender Management System (OMS). V.6.2.07. & Juvenile

C System

a. Does the County have any plans to change to a different system within the next few years?

No information about probable changes is available at this time.

24. With regard to vendor personnel in the health care unit having Internet access:

a. Do vendor staff access the Internet through (i) a County network or (ii) the vendor’s network?

i. County network

b. Please describe how this currently happens, i.e., what type of hardware, wiring, and

connectivity is in place. Information may be available after successful bid

c. Who (County or vendor) is financially responsible for this hardware, wiring, and connectivity?

County

d. Who (County or vendor) will be financially responsible for any necessary upgrades or

expansions for this hardware, wiring, and connectivity? County

25. With regard to health care staff accessing the County network, please provide the following

information.

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a. Currently, are the computers used by healthcare staff on (a) the County network or (b) a

private network supplied by the health care vendor? County network

b. Will this scenario continue under the new contract? Yes

c. Will the County permit the incoming health care vendor to utilize existing network

infrastructure at the facilities, e.g., wiring, switches, etc.? Yes, after assessment and

approval of Shelby County IT

d. Who is financially responsible for network upgrades, additions, or expansions necessary to

support the County inmate health care program? County

26. With regard to timeclocks or other timekeeping devices, please provide the following

information.

a. The number of timeclocks in place at each County facility - After assessment and approval

of Shelby County IT

b. Where in the buildings they are located (for example, in the lobbies, at the security sally ports,

in the medical units, etc.) - Information may be available after successful bid

c. Will the County allow the incoming Contractor connect its timeclocks to the County network?

Information may be available after successful bid

27. Does the County currently utilize an electronic health record (EHR)? YES If “yes,” please

provide the following information:

a. What is the name and version of the EHR that is in place? NEXTGEN 6.2

b. Is the existing EHR agreement/licensure/ownership in (a) the County’s name or (b) the

incumbent health care vendor’s name? County

c. Can the incoming vendor take over the existing EHR agreement/licensure? No

d. Where and by what company/agency is the EHR currently hosted? County

e. Who is financially responsible for the cost of hosting the EHR? County

f. Will this arrangement continue under the new contract? Yes

g. Will the County allow authorized providers and other staff not located onsite at the County

facilities to have remote access to the EMR? Yes, after review and approval

h. What interfaces are currently in place with the existing EHR, for example, the Offender

Management System, the current pharmacy subcontractor, the current lab services contractor,

etc.- JCS, OMS & Diamond Pharmacy

28. Does the County currently utilize telehealth? Yes. If so, please provide the following

information.

a. Description of any equipment that will remain in place for the new vendor to use –

Computers w/ cameras

b. Description of the telehealth connectivity (network) that will remain in place for the new

vendor to use – County Network - Internet Connection

c. The type of telehealth clinic (e.g., telepsychiatry, telecardiology, etc.) – Psych, Provider, and

some established outpatient appts.

d. How often each telehealth clinic is currently conducted (e.g., weekly, monthly, as-needed,

etc.) - Information may be available after successful bid

e. The length of each telehealth clinic currently conducted (e.g., day, half-day, etc.) -

Information may be available after successful bid

f. The average number of patients in each telehealth clinic - Information may be available

after successful bid

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g. The name and contact information for the tele-provider who conducts each telehealth clinic -

Information may be available after successful bid

29. What pharmacy subcontractor does your current health care vendor use for pharmacy services,

e.g., Diamond, Correct Rx, Boswell, etc.? Diamond Pharmacy

30. What laboratory subcontractor does your current health care vendor use for lab services, e.g.,

LabCorp, Garcia, Bio-Reference, etc.? Regional One Health

31. Are any x-ray services currently provided onsite? Yes & Both If “yes,” is this done (a) with

permanent County-owned x-ray equipment or (b) through a mobile radiology vendor (PLEASE

IDENTIFY VENDOR)? Dental Xrays are completed onsite with County Equipment

Mobile Xray are completed with – Radiographics

32. Are any dental services currently provided onsite? Yes, if “yes,” is this done (a) with permanent

County-owned dental equipment or (b) through a mobile dentistry practice (PLEASE IDENTIFY

DENTAL PRACTICE)? County owned equipment

33. Are any optometry services currently provided onsite? Yes If “yes,” is this done (a) with

permanent County-owned optometry equipment or (b) through a mobile optometry vendor

(PLEASE IDENTIFY VENDOR)? Optometry is vendor provided at one facility – Division

of Corrections, please refer to staffing matrix in RFP

34. Are any dialysis services currently provided onsite? Yes, If “yes,” is this done (a) with permanent

County-owned dialysis equipment or (b) through a mobile dialysis vendor (PLEASE IDENTIFY

VENDOR)? Through a mobile dialysis vendor – through Regional One Health

35. For each County facility, which hospital(s) is used most frequently?

• Regional One Health (ROH) is the approved hospital for all adult County detention

facilities.

• Methodist University is the diversion facility when patients cannot be seen by ROH.

• Emergencies Only - Division of Corrections and Women’s Jaileast are seen at

Baptist East (once stable transferred to ROH)

• Youth in detention are seen at Methodist / Lebonheur Children’s Hospital

36. Does the County participate in any programs or legislation (e.g., the Affordable Care Act,

Medicaid expansion, State law, etc.) that mandate special discounts for inpatient care for County

patients? If “yes,” please provide the following information. No

a. Name and brief description of the program

b. What services are discounted under the program?

c. Who is responsible for enrolling County patients in the program?

d. Please provide the current processes and timeframes for (a) enrollment in the program and (b)

payment at the program’s discounted rates.

37. With regard to any specialty care clinics currently conducted onsite at the County facilities,

please provide the following information. - None

a. The type of specialty clinic (e.g., orthopedics, neurology, etc.)

b. How often each specialty clinic is currently conducted (e.g., weekly, monthly, as-needed, etc.)

c. The length of each specialty clinic currently conducted (e.g., day, half-day, etc.)

d. The average number of patients in each specialty clinic

e. The name and contact information for the provider who operates each specialty clinic

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This page summarizes the opportunity, including an overview and a preview of the attached documents.

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Inmate-Resident Healthcare Services - Questions and Answers I

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