Information Technology Service Management (ITSM) Platform

Agency: Orlando Utilities Commission
State: Florida
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541513 - Computer Facilities Management Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Dec 3, 2025
Due Date: Jan 15, 2026
Solicitation No: PR8655
Original Source: Please Login to View Page
Contact information: Please Login to View Page
Bid Documents: Please Login to View Page
Main

Agency
Orlando Utilities Commission
Status
Active
Fiscal Year
2026
Primary Contact
Marcel Martinez
Title
Information Technology Service Management (ITSM) Platform
Secondary Contact

Number
PR8655
Tertiary Contact

Type
Request for Proposal
Department
Purchasing
Online Submissions
Yes
Project Estimate
Piggyback Solicitation
No
Insurance Required
Yes
Bid Bond Required
No
Bid Bond Amount

Performance Bond Required
No
Performance Bond Amount

Construction Bond Required
No
Construction Bond Amount

Scope of Services
The purpose of this RFP is to invite qualified suppliers to prepare and submit proposals to identify an Information Technology Service Management (ITSM) Platform* solution that includes implementation, project management, organizational change management, training, post implementation support, and professional services.
*Gartner defines IT service management (ITSM) platforms as software that offers cohesive workflow management and automation for organizations to plan, deliver, support and improve integrated IT services. ITSM platforms provide a system of record for ITSM practices, including request, incident, problem, change, knowledge, service level and configuration management.


Dates(All times are listed as EST )

Broadcast Date
10/22/2025 12:00 PM EST
Question End Date
11/7/2025 5:00 PM EST
Due Date
1/15/2026 12:00 PM EST
Bid Opening Date

Pre-Bid Meetings

Total: 1 (All times are listed as EST )
Date Time Mandatory Location
11/3/2025 2:00 PM No Please email Marcel Martinez @ mmartinez2@ouc.com to confirm your participation and the MS Teams link will be provided the day before the meeting.
Shortlist Meeting

Total: 0 (All times are listed as EST )
Date Time Location
Documents

Total: 8
Type Name Description File Type
Request for Proposal PR8655 Information Technology Service Management ITSM Platform Issued.pdf PR8655 RFP Document PDF
Excel Fill In Sheet Exhibit 4 IT Security Application Vendor Security.xlsx Exhibit 4 IT Security Application Vendor Security Excel
Price Sheet PR8655 ITSM Price Schedule.xlsx PR8655 ITSM Price Schedule Excel
Attachment A: Detailed Scope of Work & Requirements PR8655 ITSM Platform Requirements v.1.xlsx PR8655 ITSM Platform Requirements Excel
Addendum PR8655 Addendum No. 1.pdf PR8655 Addendum No. 1 PDF
Addendum PR8655 Addendum No. 1 revised.pdf PR8655 Addendum No. 1 revised PDF
Addendum PR8655 Addendum No. 2.pdf PR8655 Addendum No. 2 PDF
Addendum PR8655 Addendum No. 1 3rd Revision.pdf PR8655 Addendum No. 1 revised PDF
Quote/Bid


Zones
Total: 0
Zone

Groups
Total: 0
Group
Quote/Bid Items

Total: 0
# Required Group Make Model Description Quantity Unit of Measure Price/ Percent Type

Additional Quote/Bid Items Fields
Display Options Spreadsheet Section
No Display Image and Specifications Hyperlink Fields
No
Display Build Sheet File Upload Field
No Display Options File Upload Field
No
Require Build Sheet File to be Uploaded
No Require Options File to be Uploaded
No
Display Lead Time Field
No Display Standard Packaging Field
No
Delivery Date
None
Required Files to be Uploaded by the Vendor
Quote
Proposal
Shipping
None
Terms and Conditions
See OUC`s Terms and Conditions
Provide Supplier`s Terms and Conditions
Include Shipping in Price of Items
No
Display Bid Tabulation to Vendors
No
Display Vendor Submissions to Vendors
No
View Vendor Submissions while Bid Solicitation is Active
No
Allow Options File to be Updated after Due Date
No
Allow Post Due Date Submission
No
Commodity Codes

Total: 12
Code Description
[208-80] Software, Microcomputer (Not Otherwise Classified)
[208-88] Software, Monitoring
[208-11] Application Software, Microcomputer
[208-21] Business Intelligence Software
[208-36] Data Processing Software, Microcomputer
[208-37] Database Software
[208-53] Integrated Software
[209-13] Application Software, Minicomputer
[209-37] Data Processing Software, Mini/Mainframe Computer
[920-14] Applications Software (For Minicomputer Systems)
[920-56] Systems/Executive Software, Microcomputer
[920-63] Systems/Executive Software, Minicomputer
Publications

Total: 0
Publication Date
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