Information Technology Service Management (ITSM)

Agency: City of Detroit
State: Michigan
Type of Government: State & Local
NAICS Category:
  • 541511 - Custom Computer Programming Services
  • 541512 - Computer Systems Design Services
  • 541513 - Computer Facilities Management Services
  • 541519 - Other Computer Related Services
  • 541611 - Administrative Management and General Management Consulting Services
Posted Date: Oct 22, 2024
Due Date: Nov 22, 2024
Solicitation No: 184942
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Description

Title Information Technology Service Management (ITSM)
Negotiation Type REQUEST FOR PROPOSAL
Status Active
Buyer Richard Gold
Email richard.gold@detroitmi.gov
Synopsis Information Technology Service Management (ITSM) solution that will be deployed by the Department of Innovation and Technology (DoIT) with the intent of instilling process standardization and uniformity of IT Service delivery and operations.

Attachments
.RFP FINAL -- IT Service Managment 184942.docx (150.47 KB)
Attachment A - Introduction and Solution Approach 184942.docx (51.25 KB)
Attachment B - Respondent Questionnaire 184942.docx (59.06 KB)
Attachment C - Pricing Proposal 184942.docx (50.61 KB)
Attachment D- Technology Contract Template.docx (107.12 KB)
Open Date 10/22/24 2:18 PM
Close Date 11/22/24 1:00 PM
Posting Date 10/22/24
Conference Type Pre-Bid Conference
Participation Type Mandatory
Address Teams - See cover page for details
Conference Date (EST) 11/1/24 9:00 PM
Deadline for Questions (EST) (No Questions entertained past the deadline) 11/14/24 1:59 PM
Additional Notes
Pre-bid Walk Through
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