IN-PERSON AND VIDEO REMOTE INTERPRETATION SERVICES REQUEST FOR PROPOSALS (“RFP”)

The New York City Administration for Children’s Services (ACS) seeks a professional language service provider with significant capacity and experience offering effective project management, interpretation, and technical support. The provider will meet or exceed industry standards for language services and for quality management.
The intent of this Request for Proposals (RFP) is to obtain firm, fixed-price proposals to provide the uninterrupted high capacity of In-Person and Video Remote Interpretation Services from qualified proposers.  Specifically, ACS is seeking a vendor to perform ALL of the following services:  Consecutive In-Person Interpretation Services, On-Site Interpretation Staffing, Video Remote Interpretation (VRI), On-Demand Video Interpretation Technology, Language Certification Exams, Simultaneous Interpretation for Events, and Child Welfare Interpreter Training.
ACS must be compliant with Local Law 73 (2003), Local Law 30 (2017), the Americans with Disabilities Act (ADA) Title II, and Title VI of the Civil Rights Act of 1964, which require ACS and its network of providers to provide interpretation and translation services for all limited-English proficient and deaf/hard-of-hearing families to enable equal access to ACS services, as well as ensure best practice for casework with limited-English proficient and deaf/hard of hearing families. The term of the contract will be July 1, 2026, to June 30, 2029.

This Request for Proposals (RFP) is issued through the PASSPort system. To apply to this RFP and all other solicitations, organizations must have an account in PASSPort. Proposals will ONLY be accepted through PASSPort. If you do not have a PASSPort account, please visit www.nyc.gov/passport to get started.